Support Board
Date/Time: Sat, 08 Mar 2025 23:07:48 +0000
Data issues for CQG users
View Count: 786
| [2019-08-20 23:57:05] |
| ampjohnny - Posts: 13 |
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Just a heads up multiple users reporting the following bad ticks on charts per screenshots attached.
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 Chart border to the left.jpg / V - Attached On 2019-08-20 23:50:35 UTC - Size: 378.01 KB - 313 views bad tick.jpg / V - Attached On 2019-08-20 23:56:06 UTC - Size: 324.51 KB - 453 views |
| [2019-08-21 01:24:36] |
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We are looking into this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-21 01:33:09] |
| ampjohnny - Posts: 13 |
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Thank you for the reply we are getting multiple users all reporting the same issue.
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| [2019-08-21 01:41:58] |
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Instructions updated: To re-download the data in the chart to correct the data error during the 17:00 US Eastern time hour: Right-click on the chart before the data error and select Delete and Download Data. The reason for the problem, is that there are special values which are recorded with Intraday data now which is used to build accurate daily bar data and inadvertently that got into the historical data for CQG in a format which was not getting filtered out on serving data. This is now resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-21 01:50:15
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| [2019-08-21 01:47:28] |
| ampjohnny - Posts: 13 |
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Great thank you for the prompt reply and solution.
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| [2019-08-21 01:50:03] |
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Above instructions are being updated with much more simplified instructions.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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