Support Board
Date/Time: Sun, 02 Feb 2025 04:01:00 +0000
Y axis issue during maintenance period
View Count: 564
| [2019-08-20 23:43:13] |
| User273624 - Posts: 10 |
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Trading the E-mini Nasdaq 100. The Mon-Thurs maintenance period starts at 15:00 and ends at 16:00 for me. The chart bars load normally until I scroll to 15:00. It then shifts back the time and makes the Y-axis increments large, so all bar spreads disappear. If I continue scrolling until 16:00 is at the very left end of the chart, then the spreads re-appear. I have a video of the issue if needed. |
| [2019-08-21 02:55:15] |
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To re-download the data in the chart to correct the data error during the 17:00 US Eastern time hour: Right-click on the chart before the data error and select Delete and Download Data. The reason for the problem, is that there are special values which are recorded with Intraday data now which is used to build accurate Daily bar data and inadvertently that got into the historical data for CQG in a format which was not getting filtered out on serving data. This is now resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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