Support Board
Date/Time: Sun, 24 Nov 2024 20:33:48 +0000
Cancellation Request
View Count: 1117
| [2013-12-08 19:48:41] |
| samtuli - Posts: 2 |
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I am unable to access Sierra Chart through the firewall at work and would like to request a pro-rated refund. Please advise.
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| [2013-12-09 01:17:50] |
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Last payment was made 2013-04-10. This is well beyond the time for a refund. We do not do any automatic billing. If you do not wish to continue to use the software and our services, there is nothing you need to do. Your account will end on your usage time ending date. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-12-09 05:21:14] |
| samtuli - Posts: 2 |
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There are still 5 months left on my account that have been prepaid - since I am unable to use the service, I'd like to get those months refunded. It would be unfair to have to pay for a service I cannot use, especially having been a subscriber for many years.
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