Support Board
Date/Time: Sun, 02 Feb 2025 03:53:49 +0000
NOT ABLE TO OPEN HISTORICAL SPREADS OF CBOT
View Count: 1188
| [2019-08-19 12:29:00] |
| User953864 - Posts: 8 |
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Hi, I am facing issues in loading/opening previously un-opened spreads intraday chart of CBOT,like soybeans spreads etc
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| [2019-08-19 12:59:00] |
| User210422 - Posts: 19 |
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same for me, any spreads not working. I have cqg fix and sc data for historicals. Cant find the symbols for spreads for cme after doing the updated to the newest version. Thanks |
| [2019-08-19 18:24:17] |
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Regarding post #1: We want you to follow the instructions below: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Fully re-download the data in the spread chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Regarding post #2, refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Exchange Traded Spreads Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-19 18:24:30
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| [2019-08-19 18:31:04] |
| User210422 - Posts: 19 |
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Thanks, I used to have that option in the Find Symbols page, but now its not there. See pic attached
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 Capture.JPG / V - Attached On 2019-08-19 18:30:46 UTC - Size: 52.69 KB - 317 views Attachment Deleted. |
| [2019-08-20 10:55:10] |
| User953864 - Posts: 8 |
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Software version: 1967 32-bit | 2019-08-20 11:53:10.625 Usage end date: 2019-09-20 | 2019-08-20 11:53:10.625 Enabled for: Advanced Features 2. | 2019-08-20 11:53:10.625 Enabled for: Sierra Chart Historical Data Service. | 2019-08-20 11:53:10.625 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-08-20 11:53:10.625 Enabled for exchange: INDEXES_DATA_BARCHART | 2019-08-20 11:53:10.625 Enabled for exchange: CBOT with Market Depth for nonprofessional Trading accounts | 2019-08-20 11:53:10.625 Received 1 data feed usernames. | 2019-08-20 11:53:10.625 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-08-20 11:53:10.625 Current selected Data/Trading service: SC Data - All Services | 2019-08-20 11:53:10.625 Custom symbol settings values: disabled | 2019-08-20 11:53:10.625 Chart Update Interval: 500 | 2019-08-20 11:53:10.625 Intraday Data Storage Time Unit: 1 | 2019-08-20 11:53:10.625 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2019-08-20 11:53:10.625 2019-08-20 11:53:10 Local computer time | 2019-08-20 11:53:10.625 2019-08-20 10:53:10 Local computer time in UTC | 2019-08-20 11:53:10.625 2019-08-20 11:53:10 Local computer time in SC Time Zone | 2019-08-20 11:53:10.625 2019-08-20 10:50:29 Server time in UTC | 2019-08-20 11:53:10.625 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-08-20 11:53:10.625 Program path: C:\SierraChart\ | 2019-08-20 11:53:10.625 Data Files path: C:\SierraChart\Data\ | 2019-08-20 11:53:10.625 OS Version Number: 10.0 | 2019-08-20 11:53:10.625 Locale Setting: C | 2019-08-20 11:53:10.625 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-08-20 11:53:10.625 ZSN17-ZSX17.FUT_SPREAD.CBOT 1 Min #1 | Reloading chart. | 2019-08-20 11:53:13.437 ZSN16-ZSX16.FUT_SPREAD.CBOT 1 Min #2 | Reloading chart. | 2019-08-20 11:53:59.425 Mapping ZSN16-ZSX16.FUT_SPREAD.CBOT to ZSN16-ZSX16.FUT_SPREAD.CBOT. Service code: cbot | 2019-08-20 11:53:59.912 SC Data - All Services | Starting real-time market data updates for: ZSN16-ZSX16.FUT_SPREAD.CBOT (ZSN16-ZSX16.FUT_SPREAD.CBOT). ID: 2 Service code: cbot | 2019-08-20 11:53:59.912 SC Data - All Services | Requesting security definition data for: ZSN16-ZSX16.FUT_SPREAD.CBOT (ZSN16-ZSX16.FUT_SPREAD.CBOT). ID: 2 | 2019-08-20 11:53:59.912 Intraday data recording state for symbol ZSN16-ZSX16.FUT_SPREAD.CBOT is set to download 'Pending'. | 2019-08-20 11:53:59.912 Delaying start of download for ZSN16-ZSX16.FUT_SPREAD.CBOT | 2019-08-20 11:53:59.915 SC Data - All Services | Real-time data for symbol ZSN16-ZSX16.FUT_SPREAD.CBOT is currently unavailable. | 2019-08-20 11:54:00.170 SC Data - All Services | Received security definition for symbol ZSN16-ZSX16.FUT_SPREAD.CBOT | 2019-08-20 11:54:00.170 HD Request # 3 | Downloading Intraday chart data for ZSN16-ZSX16.FUT_SPREAD.CBOT to the file ZSN16-ZSX16.FUT_SPREAD.CBOT.scid. Service: cbot | 2019-08-20 11:54:05.889 HD Request # 3 | Download start date-time: 2019-02-15 10:54:05.000 | 2019-08-20 11:54:05.890 HD Request # 3 | Using server: exchangehistdata1.sierracharts.com port 10150 | 2019-08-20 11:54:05.890 Socket (2) | Creating socket. | 2019-08-20 11:54:05.890 Socket (2) | Connecting to IP: 8.18.161.135. | 2019-08-20 11:54:05.890 HD Request # 3 | Setting DTC encoding to Binary VLS | 2019-08-20 11:54:06.376 HD Request # 3 | Sending historical data logon request message. | 2019-08-20 11:54:06.376 HD Request # 3 | Requesting Intraday data. Start date-time: 2019-02-15 10:54:05. Record interval: 1. Symbol: ZSN16-ZSX16.FUT_SPREAD.CBOT | 2019-08-20 11:54:06.616 HD Request # 3 | Decompressing data. | 2019-08-20 11:54:06.858 HD Request # 3 | Receiving Intraday data for ZSN16-ZSX16.FUT_SPREAD.CBOT starting at 2016-07-13 18:27:42 | 2019-08-20 11:54:06.858 HD Request # 3 | Timestamp of first Intraday data file record written: 2016-07-13 18:36:34 | 2019-08-20 11:54:06.859 Socket (2) | Shutdown started. Waiting for graceful close. | 2019-08-20 11:54:06.859 Historical data download thread signaled to stop. | 2019-08-20 11:54:06.859 HD Request # 3 | Received 6 records from 2016-07-13 18:27:42.000 to 2016-07-13 18:36:34.000 (8.9 minutes) and wrote 1 record for ZSN16-ZSX16.FUT_SPREAD.CBOT | 2019-08-20 11:54:06.859 HD Request # 3 | Completion time: 0s | 2019-08-20 11:54:06.861 HD Request # 3 | Intraday data download complete for ZSN16-ZSX16.FUT_SPREAD.CBOT. Unique request ID: 2 | 2019-08-20 11:54:06.861 Removed historical data download ID 2 | 2019-08-20 11:54:06.861 Real-time Intraday chart data file updates started for ZSN16-ZSX16.FUT_SPREAD.CBOT | 2019-08-20 11:54:06.861 Opened cached Intraday file: C:\SierraChart\Data\ZSN16-ZSX16.FUT_SPREAD.CBOT.scid | 2019-08-20 11:54:06.861 Intraday chart data file opened for ZSN16-ZSX16.FUT_SPREAD.CBOT | 2019-08-20 11:54:06.861 Socket (2) | Socket gracefully closed by remote side. | 2019-08-20 11:54:07.098 Socket (2) | Closed. | 2019-08-20 11:54:07.098 |
| [2019-08-20 11:33:14] |
| User210422 - Posts: 19 |
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Unsubscribed from market depth data for F.US.CLEV19 | 2019-08-20 07:30:52.653 Requesting market depth updates for: CLU19-CLV19.FUT_SPREAD.NYMEX if supported. | 2019-08-20 07:30:52.653 Separate subscription for market depth updates not supported. CLU19-CLV19.FUT_SPREAD.NYMEX | 2019-08-20 07:30:52.653 CLX19-CLG20.FUT_SPREAD.NYMEX [CV-D] 1 Day #4 | Reloading chart. | 2019-08-20 07:30:52.968 CLX19-CLG20.FUT_SPREAD.NYMEX [CV-D] 1 Day #4 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-08-20 07:30:52.968 CLX19-CLG20.FUT_SPREAD.NYMEX [CV-D] 1 Day #4 | There are no continuous futures contract symbols. Loading data normally. | 2019-08-20 07:30:52.968 CLX19-CLG20.FUT_SPREAD.NYMEX #1 | Reloading chart. | 2019-08-20 07:30:52.983 CLX19-CLG20.FUT_SPREAD.NYMEX 30 Min #3 | Reloading chart. | 2019-08-20 07:30:52.998 CLX19-CLG20.FUT_SPREAD.NYMEX #1 | StartDateTimeForLoadingOrderFills: 2019-08-14 16:49:51 | 2019-08-20 07:30:53.179 CQG FIX Trading | Using primary service for historical data for CLX19-CLG20.FUT_SPREAD.NYMEX | 2019-08-20 07:30:53.328 Intraday data recording state for symbol CLX19-CLG20.FUT_SPREAD.NYMEX is set to download 'Pending'. | 2019-08-20 07:30:53.328 HD Request # 157 | Downloading Intraday chart data for CLX19-CLG20.FUT_SPREAD.NYMEX to the file CLX19-CLG20.FUT_SPREAD.NYMEX.scid. Service: cqgfix | 2019-08-20 07:30:53.330 HD Request # 157 | Download start date-time: 2019-08-16 16:49:51.000 | 2019-08-20 07:30:53.331 HD Request # 157 | Error downloading historical Intraday data for CLX19-CLG20.FUT_SPREAD.NYMEX. Not connected to Web API server | 2019-08-20 07:30:53.331 HD Request # 157 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for CLX19-CLG20.FUT_SPREAD.NYMEX | 2019-08-20 07:30:53.331 HD Request # 157 | Completion time: 0s | 2019-08-20 07:30:53.331 HD Request # 157 | Intraday data download complete for CLX19-CLG20.FUT_SPREAD.NYMEX. Unique request ID: 161 | 2019-08-20 07:30:53.331 Removed historical data download ID 161 | 2019-08-20 07:30:53.331 Real-time Intraday chart data file updates started for CLX19-CLG20.FUT_SPREAD.NYMEX | 2019-08-20 07:30:53.331 Opened cached Intraday file: C:\SierraChart\Data\CLX19-CLG20.FUT_SPREAD.NYMEX.scid | 2019-08-20 07:30:53.332 Intraday chart data file opened for CLX19-CLG20.FUT_SPREAD.NYMEX | 2019-08-20 07:30:53.332 Unsubscribed from market depth data for CLU19-CLV19.FUT_SPREAD.NYMEX | 2019-08-20 07:30:57.654 Requesting market depth updates for: CLX19-CLG20.FUT_SPREAD.NYMEX if supported. | 2019-08-20 07:30:57.654 Separate subscription for market depth updates not supported. CLX19-CLG20.FUT_SPREAD.NYMEX | 2019-08-20 07:30:57.654 |
| [2019-08-20 20:45:57] |
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The future spreads categories were removed for CQG so they do not confuse the vast majority of our CQG users who are not using the Sierra Chart Exchange Data Feed. But we can see that they are required in this case so we have added them back. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings CLX19-CLG20.FUT_SPREAD.NYMEX [CV-D]
For the spreads, set the Continuous Contract option to None. Refer to:Chart Settings: Continuous Contract (Chart >> Chart Settings >> Symbol >> Symbol menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-20 20:46:56
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