Support Board
Date/Time: Thu, 21 Nov 2024 12:40:53 +0000
Adding usage credit
View Count: 787
| [2019-08-16 03:28:00] |
| User628 - Posts: 18 |
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Hello. I've tried to add usage credit but it won't let me. Not sure why? I click on make a payment of 26. Then it gives me two options so i click authorize.net and it goes to the next screen says continue but it doesn't go anywhere. Have tried over and over same thing
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| [2019-08-16 06:56:04] |
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Yes we observe this ourselves. We are looking into it now. For now use PayPal. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-16 13:25:11] |
| User628 - Posts: 18 |
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Paypal won't let me use my card for some reason or I would've done that. So i'm screwed til you fix it
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| [2019-08-16 20:36:48] |
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There was nothing for us to fix. But the pop up window from Authorize.net should be working now. Apparently they had a problem earlier. However, we do consider the integration that authorize.net provides as substandard and we are looking at using a different method. If you still have trouble making a payment we can give you a usage time extension. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-16 20:37:37
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| [2024-10-24 14:16:51] |
| User561690 - Posts: 3 |
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Cant add usage credit, have tried several time
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| [2024-10-24 16:48:49] |
| John - SC Support - Posts: 36174 |
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Which option are you trying to use on the Payments Page?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-10 05:23:06] |
| nord - Posts: 4 |
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i need to top up $12 USD more for next month's package but it doesn't allow me to top that amount, only fixed at $46, even if I manually change it to $12.
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| [2024-11-11 01:42:42] |
| Sierra_Chart Engineering - Posts: 17133 |
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We apologize for the delay with responding. Go to this page here: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop Near the top you will see this section: Payment Form for Account: (your account name) Specify USD Amount: (Here in this box enter the USD amount and then choose the payment option you want to use below) Let us know if you need more help. We did a test, and the amount specified, in USD does carry forward to the next payment page for the payment option you chose. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-11-11 01:44:14
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