Support Board
Date/Time: Sat, 01 Feb 2025 22:50:47 +0000
not connecting to Rithmic data service
View Count: 1187
| [2019-08-12 02:57:53] |
| 99999 - Posts: 7 |
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Thank You ! Reading Internal Order ID file. | 2019-08-11 21:29:10.209 Reading Trade Orders file. | 2019-08-11 21:29:10.271 Reading Trade Positions file. | 2019-08-11 21:29:10.274 Reading Account Balance file. | 2019-08-11 21:29:10.277 UDPListener (1384). Port 22904 | Listening on UDP port 22904. | 2019-08-11 21:29:10.298 Software version: 1971 64-bit | 2019-08-11 21:29:10.298 Usage end date: 2019-08-20 | 2019-08-11 21:29:10.298 Enabled for: Advanced Features 2. | 2019-08-11 21:29:10.298 Enabled for: Sierra Chart Historical Data Service. | 2019-08-11 21:29:10.298 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-08-11 21:29:10.298 Enabled for exchange: INDEXES_DATA_BARCHART | 2019-08-11 21:29:10.298 Received 1 data feed usernames. | 2019-08-11 21:29:10.298 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-08-11 21:29:10.298 Current selected Data/Trading service: Rithmic Trading | 2019-08-11 21:29:10.298 Custom symbol settings values: enabled | 2019-08-11 21:29:10.298 Chart Update Interval: 500 | 2019-08-11 21:29:10.298 Intraday Data Storage Time Unit: 0 | 2019-08-11 21:29:10.298 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-08-11 21:29:10.298 2019-08-11 21:29:10 Local computer time | 2019-08-11 21:29:10.298 2019-08-12 02:29:10 Local computer time in UTC | 2019-08-11 21:29:10.298 2019-08-11 21:29:10 Local computer time in SC Time Zone | 2019-08-11 21:29:10.298 2019-08-12 02:29:10 Server time in UTC | 2019-08-11 21:29:10.298 Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-08-11 21:29:10.298 Program path: C:\SierraChart\ | 2019-08-11 21:29:10.298 Data Files path: C:\SierraChart\Data\ | 2019-08-11 21:29:10.298 OS Version Number: 10.0 | 2019-08-11 21:29:10.298 Locale Setting: C | 2019-08-11 21:29:10.298 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-08-11 21:29:10.298 Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic.trading. Request ID: 1. | 2019-08-11 21:29:10.298 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-08-11 21:29:10.315 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-08-11 21:29:10.483 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-08-11 21:29:10.483 Received 5 login tokens. | 2019-08-11 21:29:10.929 Symbol settings MD5 received. Request ID: 1. | 2019-08-11 21:29:11.062 Symbol settings are up-to-date for rithmic.trading. | 2019-08-11 21:29:11.062 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-08-11 21:29:11.192 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-08-11 21:29:11.358 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-08-11 21:29:11.358 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-08-11 21:29:12.304 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-08-11 21:29:12.304 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-08-11 21:29:13.270 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-08-11 21:29:13.435 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-08-11 21:29:13.435 Rithmic Trading | Port for executable: 49705 | 2019-08-11 21:29:16.054 Listening socket (1420). Port 49705 | Closed. | 2019-08-11 21:29:16.054 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2019-08-11 21:29:16.054 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:49705. Current folder: C:\SierraChart\Rim | 2019-08-11 21:29:16.096 Rithmic Trading | Bridge process is running. | 2019-08-11 21:29:18.098 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49705 | 2019-08-11 21:29:18.098 DTC Client socket (1) | Creating socket. | 2019-08-11 21:29:18.098 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2019-08-11 21:29:18.098 Rithmic Trading | Connected to server. | 2019-08-11 21:29:18.099 Rithmic Trading | Starting socket receive thread. | 2019-08-11 21:29:18.099 Rithmic Trading | Sending encoding request to server: Binary VLS | 2019-08-11 21:29:18.099 Rithmic Trading | Setting DTC encoding to Binary VLS | 2019-08-11 21:29:18.101 Rithmic Trading | Sending logon request message. | 2019-08-11 21:29:18.101 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2019-08-11 21:29:18.102 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2019-08-11 21:29:18.102 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2019-08-11 21:29:18.102 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2019-08-11 21:29:18.776 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2019-08-11 21:29:18.837 Rithmic Trading | Received logon response. | 2019-08-11 21:29:18.838 Rithmic Trading | Server Name: DTC Bridge. | 2019-08-11 21:29:18.838 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2019-08-11 21:29:18.838 Rithmic Trading | Logon error received from server | 2019-08-11 21:29:18.838 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-08-11 21:29:18.838 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-11 21:29:18.838 Rithmic Trading | Disconnected. | 2019-08-11 21:29:18.854 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-11 21:29:18.854 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2019-08-11 21:29:18.854 Rithmic Trading | Port for executable: 49715 | 2019-08-11 21:29:20.864 Listening socket (1056). Port 49715 | Closed. | 2019-08-11 21:29:20.864 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2019-08-11 21:29:20.864 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:49715. Current folder: C:\SierraChart\Rim | 2019-08-11 21:29:20.872 DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2019-08-11 21:29:21.147 * DTC Client socket (1) | Socket gracefully closed by remote side. | 2019-08-11 21:29:21.147 DTC Client socket (1) | Closed. | 2019-08-11 21:29:21.147 Rithmic Trading | Bridge process is not running! | 2019-08-11 21:29:22.863 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49715 | 2019-08-11 21:29:22.863 DTC Client socket (1) | Creating socket. | 2019-08-11 21:29:22.863 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2019-08-11 21:29:22.863 File >> Disconnect selected. | 2019-08-11 21:29:24.254 Rithmic Trading | Disconnected. | 2019-08-11 21:29:24.254 DTC Client socket (1) | Closed. | 2019-08-11 21:29:24.254 |
| [2019-08-12 03:09:24] |
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This is the relevant message: Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2019-08-11 21:29:18.837
Refer to this section here about this: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-12 07:34:58] |
| 99999 - Posts: 7 |
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OK, connection established BUT data is delayed and not updating. Thank you.
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| [2019-08-12 08:07:01] |
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You need to activate the exchanges you want here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed&UserID=180950 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-12 08:43:55] |
| 99999 - Posts: 7 |
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To clarify, I am connecting to Rithmic data feed, NOT Denali data feed. Thanks.
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| [2019-08-12 16:04:16] |
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So did you not want to use either of the Sierra Chart data feeds which are documented here?: Real-Time Exchange Data Feeds Available From Sierra Chart If not, we will cancel them for you. You did activate both of them but you only need one. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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