Support Board
Date/Time: Sat, 01 Feb 2025 22:48:03 +0000
TransAct Connection Error. Please Help.
View Count: 781
| [2019-08-10 01:14:23] |
| User123235 - Posts: 46 |
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Reading Internal Order ID file. | 2019-08-09 18:12:14.215 Reading Trade Orders file. | 2019-08-09 18:12:14.262 Reading Trade Positions file. | 2019-08-09 18:12:14.262 Reading Account Balance file. | 2019-08-09 18:12:14.262 UDPListener (1708). Port 22904 | Listening on UDP port 22904. | 2019-08-09 18:12:14.277 Software version: 1971 64-bit | 2019-08-09 18:12:14.277 Usage end date: 2019-11-01 | 2019-08-09 18:12:14.277 Enabled for: Advanced Features 2. | 2019-08-09 18:12:14.277 Enabled for: Sierra Chart Historical Data Service. | 2019-08-09 18:12:14.277 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-08-09 18:12:14.277 Current selected Data/Trading service: TransAct WS | 2019-08-09 18:12:14.277 Custom symbol settings values: enabled | 2019-08-09 18:12:14.277 Chart Update Interval: 500 | 2019-08-09 18:12:14.277 Intraday Data Storage Time Unit: 0 | 2019-08-09 18:12:14.277 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-08-09 18:12:14.277 2019-08-09 18:12:14 Local computer time | 2019-08-09 18:12:14.277 2019-08-10 01:12:14 Local computer time in UTC | 2019-08-09 18:12:14.277 2019-08-09 18:12:14 Local computer time in SC Time Zone | 2019-08-09 18:12:14.277 2019-08-10 01:12:20 Server time in UTC | 2019-08-09 18:12:14.277 Local computer UTC time and Server UTC time difference: 6 seconds. | 2019-08-09 18:12:14.277 Program path: C:\SierraChart\ | 2019-08-09 18:12:14.277 Data Files path: C:\SierraChart\Data\ | 2019-08-09 18:12:14.277 OS Version Number: 6.1 | 2019-08-09 18:12:14.277 Locale Setting: C | 2019-08-09 18:12:14.277 DLLs: ETOFSv2.0.dll, ETOFSv2.0_64.dll, PolarisTradingGroup.dll, PolarisTradingGroup_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-08-09 18:12:14.277 Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 1. | 2019-08-09 18:12:14.277 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-08-09 18:12:14.371 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-08-09 18:12:14.527 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-08-09 18:12:14.527 Received 5 login tokens. | 2019-08-09 18:12:14.964 Symbol settings MD5 received. Request ID: 1. | 2019-08-09 18:12:15.026 Requested symbol settings for service code transact.trading. Request ID: 2. | 2019-08-09 18:12:15.026 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-08-09 18:12:15.229 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-08-09 18:12:15.401 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-08-09 18:12:15.401 Symbol settings received. Request ID: 2. | 2019-08-09 18:12:15.915 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Creating socket. Using TLS 1.2. | 2019-08-09 18:12:16.290 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Connecting to IP: 46.4.97.203. | 2019-08-09 18:12:16.290 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Shutdown started. Waiting for graceful close. | 2019-08-09 18:12:17.335 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Socket gracefully closed by remote side. | 2019-08-09 18:12:17.507 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Closed. | 2019-08-09 18:12:17.507 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-08-09 18:12:20.096 Auth Websocket | Connecting to WebSocket server. | 2019-08-09 18:12:20.096 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-08-09 18:12:20.096 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2019-08-09 18:12:20.096 Auth Websocket | Opening WebSocket. | 2019-08-09 18:12:20.159 Auth Websocket | Sending WebSocket handshake. | 2019-08-09 18:12:20.159 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-08-09 18:12:20.377 Auth Websocket | Server header | Upgrade: WebSocket | 2019-08-09 18:12:20.377 Auth Websocket | Server header | Connection: Upgrade | 2019-08-09 18:12:20.377 Auth Websocket | Server header | Sec-WebSocket-Accept: KEqyRlrcI7/2C8vqNAGCm97NugU= | 2019-08-09 18:12:20.377 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2019-08-09 18:12:20.377 Auth Websocket | Server header | | 2019-08-09 18:12:20.377 Auth Websocket | Web socket state is now open. | 2019-08-09 18:12:20.377 TransAct WS | Sending account logon message. Simulated Live | 2019-08-09 18:12:20.377 TransAct WS | Account logon error: -1(-1) | 2019-08-09 18:12:20.455 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-08-09 18:12:20.455 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-09 18:12:20.455 Auth Websocket | WebSocket closed. | 2019-08-09 18:12:20.471 TransAct WS | Disconnected. | 2019-08-09 18:12:20.471 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-09 18:12:20.471 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. | 2019-08-09 18:12:20.471 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2019-08-09 18:12:20.533 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-08-09 18:12:20.533 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2019-08-09 18:12:20.595 Auth Websocket socket (1) | Closed. | 2019-08-09 18:12:20.595 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-08-09 18:12:23.481 Auth Websocket | Connecting to WebSocket server. | 2019-08-09 18:12:23.481 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-08-09 18:12:23.481 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2019-08-09 18:12:23.481 Auth Websocket | Opening WebSocket. | 2019-08-09 18:12:23.544 Auth Websocket | Sending WebSocket handshake. | 2019-08-09 18:12:23.544 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-08-09 18:12:23.762 Auth Websocket | Server header | Upgrade: WebSocket | 2019-08-09 18:12:23.762 Auth Websocket | Server header | Connection: Upgrade | 2019-08-09 18:12:23.762 Auth Websocket | Server header | Sec-WebSocket-Accept: enuWkzQRjd8FxYVl0U6jhgSGg54= | 2019-08-09 18:12:23.762 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2019-08-09 18:12:23.762 Auth Websocket | Server header | | 2019-08-09 18:12:23.762 Auth Websocket | Web socket state is now open. | 2019-08-09 18:12:23.762 TransAct WS | Sending account logon message. Simulated Live | 2019-08-09 18:12:23.762 TransAct WS | Account logon error: -1(-1) | 2019-08-09 18:12:23.840 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-08-09 18:12:23.840 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-09 18:12:23.840 Auth Websocket | WebSocket closed. | 2019-08-09 18:12:23.856 TransAct WS | Disconnected. | 2019-08-09 18:12:23.856 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-09 18:12:23.856 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. | 2019-08-09 18:12:23.856 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2019-08-09 18:12:23.918 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-08-09 18:12:23.918 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2019-08-09 18:12:23.981 Auth Websocket socket (1) | Closed. | 2019-08-09 18:12:23.981 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-08-09 18:12:26.867 Auth Websocket | Connecting to WebSocket server. | 2019-08-09 18:12:26.867 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-08-09 18:12:26.867 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2019-08-09 18:12:26.867 Auth Websocket | Opening WebSocket. | 2019-08-09 18:12:26.929 Auth Websocket | Sending WebSocket handshake. | 2019-08-09 18:12:26.929 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-08-09 18:12:27.147 Auth Websocket | Server header | Upgrade: WebSocket | 2019-08-09 18:12:27.147 Auth Websocket | Server header | Connection: Upgrade | 2019-08-09 18:12:27.147 Auth Websocket | Server header | Sec-WebSocket-Accept: 12YO/1qQpF+pogc+Koo1jIMrrg0= | 2019-08-09 18:12:27.147 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2019-08-09 18:12:27.147 Auth Websocket | Server header | | 2019-08-09 18:12:27.147 Auth Websocket | Web socket state is now open. | 2019-08-09 18:12:27.147 TransAct WS | Sending account logon message. Simulated Live | 2019-08-09 18:12:27.147 TransAct WS | Account logon error: -1(-1) | 2019-08-09 18:12:27.225 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-08-09 18:12:27.225 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-09 18:12:27.225 Auth Websocket | WebSocket closed. | 2019-08-09 18:12:27.241 TransAct WS | Disconnected. | 2019-08-09 18:12:27.241 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-09 18:12:27.241 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. | 2019-08-09 18:12:27.241 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2019-08-09 18:12:27.303 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-08-09 18:12:27.303 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2019-08-09 18:12:27.381 Auth Websocket socket (1) | Closed. | 2019-08-09 18:12:27.381 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-08-09 18:12:30.252 Auth Websocket | Connecting to WebSocket server. | 2019-08-09 18:12:30.252 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-08-09 18:12:30.252 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2019-08-09 18:12:30.252 Auth Websocket | Opening WebSocket. | 2019-08-09 18:12:30.314 Auth Websocket | Sending WebSocket handshake. | 2019-08-09 18:12:30.314 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-08-09 18:12:30.533 Auth Websocket | Server header | Upgrade: WebSocket | 2019-08-09 18:12:30.533 Auth Websocket | Server header | Connection: Upgrade | 2019-08-09 18:12:30.533 Auth Websocket | Server header | Sec-WebSocket-Accept: UcWAGNlNq5CetABI7UrCNc+Mqr0= | 2019-08-09 18:12:30.533 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2019-08-09 18:12:30.533 Auth Websocket | Server header | | 2019-08-09 18:12:30.533 Auth Websocket | Web socket state is now open. | 2019-08-09 18:12:30.533 TransAct WS | Sending account logon message. Simulated Live | 2019-08-09 18:12:30.533 TransAct WS | Account logon error: -1(-1) | 2019-08-09 18:12:30.611 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-08-09 18:12:30.611 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-09 18:12:30.611 Auth Websocket | WebSocket closed. | 2019-08-09 18:12:30.626 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. | 2019-08-09 18:12:30.626 TransAct WS | Disconnected. | 2019-08-09 18:12:30.626 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-09 18:12:30.626 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2019-08-09 18:12:30.689 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-08-09 18:12:30.689 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2019-08-09 18:12:30.751 Auth Websocket socket (1) | Closed. | 2019-08-09 18:12:30.751 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-08-09 18:12:33.637 Auth Websocket | Connecting to WebSocket server. | 2019-08-09 18:12:33.637 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-08-09 18:12:33.637 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2019-08-09 18:12:33.637 Auth Websocket | Opening WebSocket. | 2019-08-09 18:12:33.699 Auth Websocket | Sending WebSocket handshake. | 2019-08-09 18:12:33.699 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-08-09 18:12:33.918 Auth Websocket | Server header | Upgrade: WebSocket | 2019-08-09 18:12:33.918 Auth Websocket | Server header | Connection: Upgrade | 2019-08-09 18:12:33.918 Auth Websocket | Server header | Sec-WebSocket-Accept: A7Suj6WFtppRz00nfjSKZCki0UI= | 2019-08-09 18:12:33.918 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2019-08-09 18:12:33.918 Auth Websocket | Server header | | 2019-08-09 18:12:33.918 Auth Websocket | Web socket state is now open. | 2019-08-09 18:12:33.918 TransAct WS | Sending account logon message. Simulated Live | 2019-08-09 18:12:33.918 TransAct WS | Account logon error: -1(-1) | 2019-08-09 18:12:33.996 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-08-09 18:12:33.996 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-09 18:12:33.996 Auth Websocket | WebSocket closed. | 2019-08-09 18:12:34.011 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. | 2019-08-09 18:12:34.011 TransAct WS | Disconnected. | 2019-08-09 18:12:34.011 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-09 18:12:34.011 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2019-08-09 18:12:34.074 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-08-09 18:12:34.074 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2019-08-09 18:12:34.136 Auth Websocket socket (1) | Closed. | 2019-08-09 18:12:34.136 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-08-09 18:12:37.027 Auth Websocket | Connecting to WebSocket server. | 2019-08-09 18:12:37.027 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-08-09 18:12:37.027 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2019-08-09 18:12:37.027 Auth Websocket | Opening WebSocket. | 2019-08-09 18:12:37.090 Auth Websocket | Sending WebSocket handshake. | 2019-08-09 18:12:37.090 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-08-09 18:12:37.308 Auth Websocket | Server header | Upgrade: WebSocket | 2019-08-09 18:12:37.308 Auth Websocket | Server header | Connection: Upgrade | 2019-08-09 18:12:37.308 Auth Websocket | Server header | Sec-WebSocket-Accept: IjHBZW8vnaPgYO8J0SeGyOhj04Y= | 2019-08-09 18:12:37.308 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2019-08-09 18:12:37.308 Auth Websocket | Server header | | 2019-08-09 18:12:37.308 Auth Websocket | Web socket state is now open. | 2019-08-09 18:12:37.308 TransAct WS | Sending account logon message. Simulated Live | 2019-08-09 18:12:37.308 TransAct WS | Account logon error: -1(-1) | 2019-08-09 18:12:37.386 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-08-09 18:12:37.386 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-09 18:12:37.386 Auth Websocket | WebSocket closed. | 2019-08-09 18:12:37.402 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. | 2019-08-09 18:12:37.402 TransAct WS | Disconnected. | 2019-08-09 18:12:37.402 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-09 18:12:37.402 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2019-08-09 18:12:37.464 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-08-09 18:12:37.464 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2019-08-09 18:12:37.526 Auth Websocket socket (1) | Closed. | 2019-08-09 18:12:37.526 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-08-09 18:12:40.412 Auth Websocket | Connecting to WebSocket server. | 2019-08-09 18:12:40.412 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-08-09 18:12:40.412 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2019-08-09 18:12:40.412 Auth Websocket | Opening WebSocket. | 2019-08-09 18:12:40.475 Auth Websocket | Sending WebSocket handshake. | 2019-08-09 18:12:40.475 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-08-09 18:12:40.693 Auth Websocket | Server header | Upgrade: WebSocket | 2019-08-09 18:12:40.693 Auth Websocket | Server header | Connection: Upgrade | 2019-08-09 18:12:40.693 Auth Websocket | Server header | Sec-WebSocket-Accept: nMoeKuRInWpxWgQhOZ6vClsjMV4= | 2019-08-09 18:12:40.693 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2019-08-09 18:12:40.693 Auth Websocket | Server header | | 2019-08-09 18:12:40.693 Auth Websocket | Web socket state is now open. | 2019-08-09 18:12:40.693 TransAct WS | Sending account logon message. Simulated Live | 2019-08-09 18:12:40.693 TransAct WS | Account logon error: -1(-1) | 2019-08-09 18:12:40.771 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-08-09 18:12:40.771 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-09 18:12:40.771 Auth Websocket | WebSocket closed. | 2019-08-09 18:12:40.787 TransAct WS | Disconnected. | 2019-08-09 18:12:40.787 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-09 18:12:40.787 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. | 2019-08-09 18:12:40.787 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2019-08-09 18:12:40.849 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-08-09 18:12:40.849 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2019-08-09 18:12:40.912 Auth Websocket socket (1) | Closed. | 2019-08-09 18:12:40.912 |
| [2019-08-10 23:14:56] |
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We are contacting Transact for you in regards to this. They will help you with this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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