Support Board
Date/Time: Sat, 01 Feb 2025 22:08:35 +0000
no connection to interactive brokers-sierra and IB TWS in different computers.
View Count: 740
| [2019-08-09 11:03:04] |
| User259059 - Posts: 3 |
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Hi, I have Sierra and Interactive Brokers TWS in different computers.I am Using data from Sierra and IB I configured as in your documents. But it is not working properly and says no data. When the two platforms are in the same computer it is working properly. I talked with Interactive Brokers service and they did not know how to solve the problem. Please advise me how to solve the issue. Thank You Israel Muttath |
| [2019-08-09 12:09:13] |
| TedMar - Posts: 190 |
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Check in Trade Service Setting "Instance Client ID", TWS needs diffrent one for every client. After update of SC , somtimes SC set them to default.:(
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| [2019-08-09 15:25:57] |
| User259059 - Posts: 3 |
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Hi, It did not work. I did not understand fully your instruction. Please explain each steps. Included message log. HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Creating socket. Using TLS 1.2. | 2019-08-09 18:19:47.628 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Connecting to IP: 46.4.97.203. | 2019-08-09 18:19:47.629 Reading Internal Order ID file. | 2019-08-09 18:19:47.687 Reading Trade Orders file. | 2019-08-09 18:19:47.748 Reading Trade Positions file. | 2019-08-09 18:19:47.748 Reading Account Balance file. | 2019-08-09 18:19:47.748 UDPListener (1368). Port 22904 | Listening on UDP port 22904. | 2019-08-09 18:19:47.763 Software version: 1971 64-bit | 2019-08-09 18:19:47.763 Usage end date: 2019-09-09 | 2019-08-09 18:19:47.763 Enabled for: Advanced Features 2. | 2019-08-09 18:19:47.763 Enabled for: Sierra Chart Historical Data Service. | 2019-08-09 18:19:47.763 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-08-09 18:19:47.763 Enabled for exchange: INDEXES_DATA_BARCHART | 2019-08-09 18:19:47.763 Enabled for exchange: CME with Market Depth for nonprofessional Trading accounts | 2019-08-09 18:19:47.763 Received 1 data feed usernames. | 2019-08-09 18:19:47.763 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-08-09 18:19:47.763 Current selected Data/Trading service: Interactive Brokers | 2019-08-09 18:19:47.763 Custom symbol settings values: disabled | 2019-08-09 18:19:47.763 Chart Update Interval: 100 | 2019-08-09 18:19:47.763 Intraday Data Storage Time Unit: 0 | 2019-08-09 18:19:47.763 Time Zone: +03:00:00 (EET+02EEST+01,M3.5.0/03:00,M10.5.0/04:00) | 2019-08-09 18:19:47.763 2019-08-09 18:19:47 Local computer time | 2019-08-09 18:19:47.763 2019-08-09 15:19:47 Local computer time in UTC | 2019-08-09 18:19:47.763 2019-08-09 18:19:47 Local computer time in SC Time Zone | 2019-08-09 18:19:47.763 2019-08-09 15:19:44 Server time in UTC | 2019-08-09 18:19:47.763 Local computer UTC time and Server UTC time difference: 3 seconds. | 2019-08-09 18:19:47.763 Program path: C:\SierraChart\ | 2019-08-09 18:19:47.763 Data Files path: C:\SierraChart\Data\ | 2019-08-09 18:19:47.763 OS Version Number: 10.0 | 2019-08-09 18:19:47.763 Locale Setting: C | 2019-08-09 18:19:47.763 DLLs: ETOFSv2.0.dll, ETOFSv2.0_64.dll, TheRationalTrader.dll, TheRationalTrader_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, zyp sierra free (2).dll, zyp sierra free.dll, zyp sierra free_64 (2).dll, zyp sierra free_64.dll | 2019-08-09 18:19:47.763 Checking for new symbol settings. Requested symbol settings MD5 for service code interactive_brokers.trading. Request ID: 1. | 2019-08-09 18:19:47.763 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-08-09 18:19:47.792 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-08-09 18:19:47.889 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-08-09 18:19:47.889 Received 5 login tokens. | 2019-08-09 18:19:48.153 Symbol settings MD5 received. Request ID: 1. | 2019-08-09 18:19:48.274 Symbol settings are up-to-date for interactive_brokers.trading. | 2019-08-09 18:19:48.274 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-08-09 18:19:48.399 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-08-09 18:19:48.497 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-08-09 18:19:48.497 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-08-09 18:19:49.767 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-08-09 18:19:49.767 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-08-09 18:19:50.489 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-08-09 18:19:50.586 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-08-09 18:19:50.586 Interactive Brokers | Connecting to 192.168.1.1:7496 | 2019-08-09 18:19:53.246 Socket (1) | Creating socket. | 2019-08-09 18:19:53.246 Starting TWS auto-login thread. | 2019-08-09 18:19:53.246 Socket (1) | Connecting to IP: 192.168.1.1. | 2019-08-09 18:19:53.246 TWS auto-login thread ending. | 2019-08-09 18:19:53.248 Socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-08-09 18:19:54.264 * Interactive Brokers | Failed to connect to the data and trade server. | 2019-08-09 18:19:54.264 * Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2019-08-09 18:19:54.264 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-08-09 18:19:54.264 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-09 18:19:54.264 Socket (1) | Closed. | 2019-08-09 18:19:54.264 Interactive Brokers | Disconnected. | 2019-08-09 18:19:54.284 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-09 18:19:54.284 Starting TWS auto-login thread. | 2019-08-09 18:19:57.242 TWS auto-login thread ending. | 2019-08-09 18:19:57.243 Interactive Brokers | Connecting to 192.168.1.1:7496 | 2019-08-09 18:19:57.272 Socket (1) | Creating socket. | 2019-08-09 18:19:57.272 Socket (1) | Connecting to IP: 192.168.1.1. | 2019-08-09 18:19:57.272 Socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-08-09 18:19:58.285 * Interactive Brokers | Failed to connect to the data and trade server. | 2019-08-09 18:19:58.285 * Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2019-08-09 18:19:58.285 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-08-09 18:19:58.285 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-09 18:19:58.285 Socket (1) | Closed. | 2019-08-09 18:19:58.285 Interactive Brokers | Disconnected. | 2019-08-09 18:19:58.295 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-09 18:19:58.295 Starting TWS auto-login thread. | 2019-08-09 18:20:01.239 TWS auto-login thread ending. | 2019-08-09 18:20:01.239 Interactive Brokers | Connecting to 192.168.1.1:7496 | 2019-08-09 18:20:01.287 Socket (1) | Creating socket. | 2019-08-09 18:20:01.287 Socket (1) | Connecting to IP: 192.168.1.1. | 2019-08-09 18:20:01.287 Socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-08-09 18:20:02.355 * Interactive Brokers | Failed to connect to the data and trade server. | 2019-08-09 18:20:02.355 * Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2019-08-09 18:20:02.355 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-08-09 18:20:02.355 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-09 18:20:02.355 Socket (1) | Closed. | 2019-08-09 18:20:02.355 Interactive Brokers | Disconnected. | 2019-08-09 18:20:02.365 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-09 18:20:02.365 Starting TWS auto-login thread. | 2019-08-09 18:20:05.247 TWS auto-login thread ending. | 2019-08-09 18:20:05.248 Interactive Brokers | Connecting to 192.168.1.1:7496 | 2019-08-09 18:20:05.368 Socket (1) | Creating socket. | 2019-08-09 18:20:05.368 Socket (1) | Connecting to IP: 192.168.1.1. | 2019-08-09 18:20:05.369 Socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-08-09 18:20:06.382 * Interactive Brokers | Failed to connect to the data and trade server. | 2019-08-09 18:20:06.382 * Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2019-08-09 18:20:06.382 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-08-09 18:20:06.382 Socket (1) | Closed. | 2019-08-09 18:20:06.382 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-09 18:20:06.382 Interactive Brokers | Disconnected. | 2019-08-09 18:20:06.403 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-09 18:20:06.403 File >> Disconnect selected. | 2019-08-09 18:20:07.012 Interactive Brokers | Disconnected. | 2019-08-09 18:20:07.012 |
| [2019-08-09 17:47:49] |
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The relevant message is this: Socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-08-09 18:19:54.264 *
On the computer which is running TWS make sure that the firewall is allowing connections to TWS for incoming connections. Or you can allow the port number 7496. That should solve the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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