Support Board
Date/Time: Sat, 01 Feb 2025 21:56:40 +0000
BitMex - Order issues
View Count: 664
| [2019-08-08 07:17:40] |
| User78442 - Posts: 260 |
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Hi, I have an erroneous trade log (enc.), I recognize up to the first two trades of 07.08 (yesterday) but my Journal & Bitmex shows a 3rd trade of 250000 with a small win of ~ $130 (at yesterday's fix) the last trade showing of 154k contracts with an exit of 268k contracts is an anomaly. Also I made a trade earlier today at 8:35 CET that doesn't show at all ... Can you suggest some sort of resolution? Or do I need to clear & reset somehow? (upgrade to a new version??) Please advise... |
Private File Attachment Deleted. |
| [2019-08-08 07:21:24] |
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This is not within the scope of our support. For documentation for the Trade Activity Log is here: Trade Activity Log We are 100,000% totally and completely declining all support here. This is not worth our time whatsoever. We want to make our position abundantly clear abundantly clear. We are a billion percent declining support. A billion percent. "BitMex order issues" do you really think we are going to pay attention to this garbage? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-08 07:31:16
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| [2019-08-08 07:52:46] |
| User78442 - Posts: 260 |
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I'm not sure why this request is "garbage"... I've have been a paying customer for years and only request infrequently when I have major issues (not many), SC software is the most important tool in my trading. I'm just asking nicely for a fix so I can continue trading. I'm happy to delete all records and start fresh if that is what is needed (I can get the data via BitMex), please can you confirm deletion as a course of action or upgrading to a new version (I'm on 1941) Thanks... |
| [2019-08-08 17:35:19] |
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What is garbage is BitMex and we cannot help with specific issues. And we will have no tolerance for any specific issues brought like this here. Yes you should try re-downloading the order fills and we will provide detailed instructions later today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-10 09:17:46
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| [2019-08-10 09:17:02] |
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Here is the documentation we mentioned: Trade Activity Log: Automatically Inserting Missing Order Fills Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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