Support Board
Date/Time: Sat, 01 Feb 2025 21:44:29 +0000
Real time data Feeds
View Count: 652
| [2019-08-06 21:52:55] |
| User619571 - Posts: 6 |
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I have followed all the setup instructions to connect to the Data or Trading service CQG that I use and Sierra Chart continues to report that symbol unknown click the symbol information exchange not authorized. I am also not receiving real time feed. Thank you for assistance |
| [2019-08-07 02:45:20] |
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We apologize for the delay here. You have both the Sierra Chart Exchange Data Feed active and the Denali Exchange Data Feed active on your account and this is causing a conflict. We have this conflict resolved in prerelease 1970. Update to the latest prerelease by following the instructions here: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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