Support Board
Date/Time: Sat, 01 Feb 2025 21:55:07 +0000
Live Trading with TransAct
View Count: 676
| [2019-08-06 10:15:24] |
| Marmany - Posts: 308 |
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Still on v1941 and wishing to update Sierra but still trade via the charts with TransAct. Enquired today with TA re status of web socket connection and received the following reply via email: "We are unsure when you will be able to upgrade to the most recent version. That will depend on Sierras IT personnel’s ability to sync the two platforms." Other posts I have seen on this board indicate Sierra are blaming TA for inability to allow live trading. Please try to progress this matter. |
| [2019-08-06 11:04:41] |
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We don't think that whoever you received that email from is familiar with the circumstances. And we are not blaming anyone. The Transact trading functionality over the websocket just has not yet been released for live trading. It is not like they have some inability. They are just still working on it. We had thought it was ready to go weeks ago though. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-06 11:05:21
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| [2019-08-07 08:28:05] |
| Marmany - Posts: 308 |
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The email received from TA clearly implies the writer thinks the solution is dependent on Sierra's ability to synch the two platforms. I have forwarded the email to support@sierrachart.com in the hope it may help resolve the situation. |
| [2019-08-07 10:26:59] |
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Thank you. We have already contacted a senior Transact person in regards to this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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