Support Board
Date/Time: Sat, 01 Feb 2025 21:44:45 +0000
GC Data Feed
View Count: 976
| [2019-08-05 14:49:42] |
| User573770 - Posts: 8 |
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I am using your service to run TPO charts. My GC data downloads one time when I log in then stops. (The pointer never moves) I also use for ES and that works fine. I use TD Ameritrade Data. How can I get my GC charts to work real time?
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| [2019-08-05 15:04:10] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-05 22:59:35] |
| User573770 - Posts: 8 |
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Reading Internal Order ID file. | 2019-08-05 15:51:15.758 Reading Trade Orders file. | 2019-08-05 15:51:15.832 Reading Trade Positions file. | 2019-08-05 15:51:15.832 Reading Account Balance file. | 2019-08-05 15:51:15.832 UDPListener (1404). Port 22904 | Listening on UDP port 22904. | 2019-08-05 15:51:15.849 Software version: 1941 64-bit | 2019-08-05 15:51:15.849 Usage end date: 2019-08-28 | 2019-08-05 15:51:15.849 Enabled for: Advanced Features. | 2019-08-05 15:51:15.849 Enabled for: Advanced Features 2. | 2019-08-05 15:51:15.849 Enabled for: Sierra Chart Historical Data Service. | 2019-08-05 15:51:15.849 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-08-05 15:51:15.849 Enabled for exchange: INDEXES_DATA_BARCHART | 2019-08-05 15:51:15.849 Enabled for exchange: CME with Market Depth for nonprofessional Trading accounts | 2019-08-05 15:51:15.849 Received 1 data feed usernames. | 2019-08-05 15:51:15.849 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-08-05 15:51:15.849 Current selected Data/Trading service: SC Data - All Services | 2019-08-05 15:51:15.849 Custom symbol settings values: enabled | 2019-08-05 15:51:15.849 Chart Update Interval: 500 | 2019-08-05 15:51:15.849 Intraday Data Storage Time Unit: 0 | 2019-08-05 15:51:15.849 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-08-05 15:51:15.849 2019-08-05 15:51:15 Local computer time | 2019-08-05 15:51:15.849 2019-08-05 22:51:15 Local computer time in UTC | 2019-08-05 15:51:15.849 2019-08-05 15:51:15 Local computer time in SC Time Zone | 2019-08-05 15:51:15.849 2019-08-05 22:51:14 Server time in UTC | 2019-08-05 15:51:15.849 Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-08-05 15:51:15.849 Program path: C:\SierraChart\ | 2019-08-05 15:51:15.849 Data Files path: C:\SierraChart\Data\ | 2019-08-05 15:51:15.849 OS Version Number: 10.0 | 2019-08-05 15:51:15.850 Locale Setting: C | 2019-08-05 15:51:15.850 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-08-05 15:51:15.850 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2019-08-05 15:51:15.850 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2019-08-05 15:51:15.850 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Connecting to IP: 46.4.97.203. | 2019-08-05 15:51:15.850 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-08-05 15:51:15.858 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-08-05 15:51:16.016 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-08-05 15:51:16.016 Received 5 login tokens. | 2019-08-05 15:51:16.423 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-08-05 15:51:16.671 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-08-05 15:51:16.832 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-08-05 15:51:16.832 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-08-05 15:51:17.844 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-08-05 15:51:17.844 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-08-05 15:51:18.821 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-08-05 15:51:18.981 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-08-05 15:51:18.981 Symbol settings MD5 received. Request ID: 1. | 2019-08-05 15:51:19.178 Symbol settings are up-to-date for scdataallservices. | 2019-08-05 15:51:19.178 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. | 2019-08-05 15:51:19.422 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2019-08-05 15:51:19.583 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Closed. | 2019-08-05 15:51:19.583 ESU19 #1 | Reloading chart. | 2019-08-05 15:51:20.889 ESU19 30 Min #4 | Reloading chart. | 2019-08-05 15:51:20.908 GCZ19 30 Min #5 | Reloading chart. | 2019-08-05 15:51:20.923 ESU19 #2 | Reloading chart. | 2019-08-05 15:51:21.006 GCZ19 #3 | Reloading chart. | 2019-08-05 15:51:21.082 Mapping ESU19 to ESU19. Service code: cme | 2019-08-05 15:51:21.102 Mapping NQU19 to NQU19. Service code: cme | 2019-08-05 15:51:21.102 Mapping E6U19 to 6EU19. Service code: cme | 2019-08-05 15:51:21.102 Mapping B6U19 to 6BU19. Service code: cme | 2019-08-05 15:51:21.103 Mapping J6U19 to 6JU19. Service code: cme | 2019-08-05 15:51:21.103 Intraday data recording state for symbol ESU19 is set to download 'Pending'. | 2019-08-05 15:51:21.405 HD Request # 2 | Downloading Intraday chart data for ESU19 to the file ESU19.scid. Service: cme | 2019-08-05 15:51:21.406 HD Request # 2 | Download start date-time: 2019-08-05 13:59:59.000 | 2019-08-05 15:51:21.407 HD Request # 2 | Using server: exchangehistdata2.sierracharts.com port 10149 | 2019-08-05 15:51:21.407 Socket (1) | Creating socket. | 2019-08-05 15:51:21.407 Socket (1) | Connecting to IP: 8.18.161.133. | 2019-08-05 15:51:21.407 Intraday data recording state for symbol GCZ19 is set to download 'Pending'. | 2019-08-05 15:51:21.422 HD Request # 2 | Setting DTC encoding to Binary VLS | 2019-08-05 15:51:21.551 HD Request # 2 | Sending historical data logon request message. | 2019-08-05 15:51:21.551 SC Data - All Services | Connected to data server. | 2019-08-05 15:51:21.557 SC Data - All Services | Starting real-time market data updates for: GCZ19. ID: 1 | 2019-08-05 15:51:21.583 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: GCZ19 | 2019-08-05 15:51:21.583 SC Data - All Services | Requesting security definition data for: GCZ19. ID: 1 | 2019-08-05 15:51:21.583 HD Request # 2 | Requesting Intraday data. Start date-time: 2019-08-05 13:59:59. Record interval: 0. Symbol: ESU19 | 2019-08-05 15:51:21.643 HD Request # 2 | Decompressing data. | 2019-08-05 15:51:21.710 + Chart Data Loading Thread Stopwatch: 0.8307297 seconds. | 2019-08-05 15:51:21.755 HD Request # 2 | Receiving Intraday data for ESU19 starting at 2019-08-05 13:59:59 | 2019-08-05 15:51:21.881 HD Request # 2 | Timestamp of first Intraday data file record written: 2019-08-05 15:00:00 | 2019-08-05 15:51:21.882 Mapping ESU19 to ESU19. Service code: cme | 2019-08-05 15:51:21.886 SC Data - All Services | Starting real-time market data updates for: ESU19 (ESU19). ID: 2 Service code: cme | 2019-08-05 15:51:21.886 SC Data - All Services | Using username 0 | 2019-08-05 15:51:21.886 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2019-08-05 15:51:21.886 SC Data - All Services | Requesting security definition data for: ESU19 (ESU19). ID: 2 | 2019-08-05 15:51:21.886 Mapping NQU19 to NQU19. Service code: cme | 2019-08-05 15:51:21.886 SC Data - All Services | Starting real-time market data updates for: NQU19 (NQU19). ID: 3 Service code: cme | 2019-08-05 15:51:21.886 SC Data - All Services | Requesting security definition data for: NQU19 (NQU19). ID: 3 | 2019-08-05 15:51:21.886 SC Data - All Services | Starting real-time market data updates for: CLU19. ID: 4 | 2019-08-05 15:51:21.886 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: CLU19 | 2019-08-05 15:51:21.886 SC Data - All Services | Requesting security definition data for: CLU19. ID: 4 | 2019-08-05 15:51:21.886 Mapping E6U19 to 6EU19. Service code: cme | 2019-08-05 15:51:21.886 SC Data - All Services | Starting real-time market data updates for: E6U19 (6EU19). ID: 5 Service code: cme | 2019-08-05 15:51:21.886 SC Data - All Services | Requesting security definition data for: E6U19 (6EU19). ID: 5 | 2019-08-05 15:51:21.886 Mapping B6U19 to 6BU19. Service code: cme | 2019-08-05 15:51:21.886 DTC Client socket (2) | Creating socket. | 2019-08-05 15:51:21.887 DTC Client socket (2) | Connecting to IP: 8.18.161.135. | 2019-08-05 15:51:21.887 SC Data - All Services | Starting real-time market data updates for: B6U19 (6BU19). ID: 6 Service code: cme | 2019-08-05 15:51:21.887 SC Data - All Services | Requesting security definition data for: B6U19 (6BU19). ID: 6 | 2019-08-05 15:51:21.887 Mapping J6U19 to 6JU19. Service code: cme | 2019-08-05 15:51:21.887 SC Data - All Services | Starting real-time market data updates for: J6U19 (6JU19). ID: 7 Service code: cme | 2019-08-05 15:51:21.887 SC Data - All Services | Requesting security definition data for: J6U19 (6JU19). ID: 7 | 2019-08-05 15:51:21.887 SC Data - All Services | Starting real-time market data updates for: DXU19. ID: 8 Service code: ice.us | 2019-08-05 15:51:21.887 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: DXU19 | 2019-08-05 15:51:21.887 SC Data - All Services | Requesting security definition data for: DXU19. ID: 8 | 2019-08-05 15:51:21.887 SC Data - All Services | Starting real-time market data updates for: SPY. ID: 9 Service code: equities.us | 2019-08-05 15:51:21.887 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: SPY | 2019-08-05 15:51:21.887 SC Data - All Services | Requesting security definition data for: SPY. ID: 9 | 2019-08-05 15:51:21.887 + Chart Data Loading Thread Stopwatch: 0.8084317 seconds. | 2019-08-05 15:51:21.892 SC Data - All Services | Connected to server. | 2019-08-05 15:51:21.954 SC Data - All Services | Starting socket receive thread. | 2019-08-05 15:51:21.954 SC Data - All Services | Sending encoding request to server: Binary VLS | 2019-08-05 15:51:21.954 HD Request # 2 | Re-requesting historical data for ESU19 to get the latest data since the download was started while not connected to primary service. | 2019-08-05 15:51:22.038 Intraday data recording state for symbol ESU19 is set to download 'Pending'. | 2019-08-05 15:51:22.038 Socket (1) | Shutdown started. Waiting for graceful close. | 2019-08-05 15:51:22.038 Historical data download thread signaled to stop. | 2019-08-05 15:51:22.038 HD Request # 2 | Received 37124 records from 2019-08-05 13:59:59.000 to 2019-08-05 15:41:20.001 (101.4 minutes) and wrote 37118 records for ESU19 | 2019-08-05 15:51:22.038 HD Request # 2 | Completion time: 1s | 2019-08-05 15:51:22.041 Delaying start of download for ESU19 | 2019-08-05 15:51:22.041 SC Data - All Services | Setting DTC encoding to Binary VLS | 2019-08-05 15:51:22.044 SC Data - All Services | Sending logon request message. | 2019-08-05 15:51:22.044 Socket (1) | Socket gracefully closed by remote side. | 2019-08-05 15:51:22.106 Socket (1) | Closed. | 2019-08-05 15:51:22.106 SC Data - All Services | Received logon response. | 2019-08-05 15:51:22.137 SC Data - All Services | Server Name: SC Realtime Server. | 2019-08-05 15:51:22.137 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2019-08-05 15:51:22.137 SC Data - All Services | Successfully connected. | 2019-08-05 15:51:22.137 SC Data - All Services | Trading is not supported. | 2019-08-05 15:51:22.137 SC Data - All Services | Restarting real-time data updates for symbol: B6U19 -> 6BU19 | 2019-08-05 15:51:22.137 SC Data - All Services | Restarting real-time data updates for symbol: E6U19 -> 6EU19 | 2019-08-05 15:51:22.137 SC Data - All Services | Restarting real-time data updates for symbol: ESU19 -> ESU19 | 2019-08-05 15:51:22.137 SC Data - All Services | Restarting real-time data updates for symbol: J6U19 -> 6JU19 | 2019-08-05 15:51:22.137 SC Data - All Services | Restarting real-time data updates for symbol: NQU19 -> NQU19 | 2019-08-05 15:51:22.137 SC Data - All Services | Received security definition for symbol B6U19 | 2019-08-05 15:51:22.231 SC Data - All Services | Received security definition for symbol E6U19 | 2019-08-05 15:51:22.231 SC Data - All Services | Received security definition for symbol ESU19 | 2019-08-05 15:51:22.231 SC Data - All Services | Received security definition for symbol J6U19 | 2019-08-05 15:51:22.231 SC Data - All Services | Received security definition for symbol NQU19 | 2019-08-05 15:51:22.231 + Chart Data Loading Thread Stopwatch: 2.7350466 seconds. | 2019-08-05 15:51:23.645 + Chart Data Loading Thread Stopwatch: 3.8576832 seconds. | 2019-08-05 15:51:24.748 + Chart Data Loading Thread Stopwatch: 3.8769673 seconds. | 2019-08-05 15:51:24.888 HD Request # 3 | Downloading Intraday chart data for ESU19 to the file ESU19.scid. Service: cme | 2019-08-05 15:51:27.591 HD Request # 3 | Download start date-time: 2019-08-05 15:41:20.000 | 2019-08-05 15:51:27.591 HD Request # 3 | Using server: exchangehistdata1.sierracharts.com port 10150 | 2019-08-05 15:51:27.591 Socket (1) | Creating socket. | 2019-08-05 15:51:27.592 Socket (1) | Connecting to IP: 8.18.161.135. | 2019-08-05 15:51:27.592 HD Request # 3 | Setting DTC encoding to Binary VLS | 2019-08-05 15:51:27.734 HD Request # 3 | Sending historical data logon request message. | 2019-08-05 15:51:27.734 HD Request # 3 | Requesting Intraday data. Start date-time: 2019-08-05 15:41:20. Record interval: 0. Symbol: ESU19 | 2019-08-05 15:51:27.803 HD Request # 3 | Decompressing data. | 2019-08-05 15:51:27.870 HD Request # 3 | Receiving Intraday data for ESU19 starting at 2019-08-05 15:41:20 | 2019-08-05 15:51:28.010 HD Request # 3 | Timestamp of first Intraday data file record written: 2019-08-05 15:41:21 | 2019-08-05 15:51:28.011 Socket (1) | Shutdown started. Waiting for graceful close. | 2019-08-05 15:51:28.011 Historical data download thread signaled to stop. | 2019-08-05 15:51:28.011 HD Request # 3 | Received 3938 records from 2019-08-05 15:41:20.000 to 2019-08-05 15:51:26.008 (10.1 minutes) and wrote 3936 records for ESU19 | 2019-08-05 15:51:28.011 HD Request # 3 | Completion time: 1s | 2019-08-05 15:51:28.014 HD Request # 3 | Intraday data download complete for ESU19. Unique request ID: 1 | 2019-08-05 15:51:28.014 Removed historical data download ID 1 | 2019-08-05 15:51:28.014 Real-time Intraday chart data file updates started for ESU19 | 2019-08-05 15:51:28.014 Intraday chart data file opened for ESU19 | 2019-08-05 15:51:28.014 HD Request # 4 | Downloading Intraday chart data for GCZ19 to the file GCZ19.scid. Service: comex | 2019-08-05 15:51:28.014 HD Request # 4 | Download start date-time: 2019-08-05 13:59:59.000 | 2019-08-05 15:51:28.014 HD Request # 4 | Using server: exchangehistdata2.sierracharts.com port 10149 | 2019-08-05 15:51:28.015 Socket (3) | Creating socket. | 2019-08-05 15:51:28.015 Socket (3) | Connecting to IP: 8.18.161.133. | 2019-08-05 15:51:28.015 Socket (1) | Socket gracefully closed by remote side. | 2019-08-05 15:51:28.079 Socket (1) | Closed. | 2019-08-05 15:51:28.079 HD Request # 4 | Setting DTC encoding to Binary VLS | 2019-08-05 15:51:28.160 HD Request # 4 | Sending historical data logon request message. | 2019-08-05 15:51:28.160 HD Request # 4 | Requesting Intraday data. Start date-time: 2019-08-05 13:59:59. Record interval: 0. Symbol: GCZ19 | 2019-08-05 15:51:28.235 HD Request # 4 | Decompressing data. | 2019-08-05 15:51:28.303 HD Request # 4 | Receiving Intraday data for GCZ19 starting at 2019-08-05 13:59:59 | 2019-08-05 15:51:28.451 HD Request # 4 | Timestamp of first Intraday data file record written: 2019-08-05 15:00:00 | 2019-08-05 15:51:28.452 Socket (3) | Shutdown started. Waiting for graceful close. | 2019-08-05 15:51:28.453 Historical data download thread signaled to stop. | 2019-08-05 15:51:28.453 HD Request # 4 | Received 6694 records from 2019-08-05 13:59:59.000 to 2019-08-05 15:41:27.003 (101.5 minutes) and wrote 6693 records for GCZ19 | 2019-08-05 15:51:28.453 HD Request # 4 | Completion time: 0s | 2019-08-05 15:51:28.455 HD Request # 4 | Intraday data download complete for GCZ19. Unique request ID: 2 | 2019-08-05 15:51:28.456 Removed historical data download ID 2 | 2019-08-05 15:51:28.456 Real-time Intraday chart data file updates started for GCZ19 | 2019-08-05 15:51:28.456 Intraday chart data file opened for GCZ19 | 2019-08-05 15:51:28.456 Socket (3) | Socket gracefully closed by remote side. | 2019-08-05 15:51:28.521 Socket (3) | Closed. | 2019-08-05 15:51:28.521 Opened cached Intraday file: C:\SierraChart\Data\ESU19.scid | 2019-08-05 15:51:30.883 ESU19 #1 | Reloading chart. | 2019-08-05 15:52:08.309 ESU19 30 Min #4 | Reloading chart. | 2019-08-05 15:52:08.326 ESU19 30 Min #5 | Reloading chart. | 2019-08-05 15:52:08.339 + Chart Data Loading Thread Stopwatch: 2.0131103 seconds. | 2019-08-05 15:52:10.341 + Chart Data Loading Thread Stopwatch: 3.332925 seconds. | 2019-08-05 15:52:11.643 + Chart Data Loading Thread Stopwatch: 3.3858159 seconds. | 2019-08-05 15:52:11.726 File >> Disconnect selected. | 2019-08-05 15:57:22.480 SC Data - All Services | Disconnected from the server. | 2019-08-05 15:57:22.483 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2019-08-05 15:57:22.483 SC Data - All Services | Disconnected. | 2019-08-05 15:57:22.483 DTC Client socket (2) | Socket gracefully closed by remote side. | 2019-08-05 15:57:22.551 DTC Client socket (2) | Closed. | 2019-08-05 15:57:22.551 SC Data - All Services | Connected to data server. | 2019-08-05 15:57:25.361 Mapping ESU19 to ESU19. Service code: cme | 2019-08-05 15:57:25.402 SC Data - All Services | Starting real-time market data updates for: ESU19 (ESU19). ID: 1 Service code: cme | 2019-08-05 15:57:25.402 SC Data - All Services | Using username 0 | 2019-08-05 15:57:25.402 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 10048 | 2019-08-05 15:57:25.402 SC Data - All Services | Requesting security definition data for: ESU19 (ESU19). ID: 1 | 2019-08-05 15:57:25.402 Intraday data recording state for symbol ESU19 is set to download 'Pending'. | 2019-08-05 15:57:25.402 Delaying start of download for ESU19 | 2019-08-05 15:57:25.402 DTC Client socket (1) | Creating socket. | 2019-08-05 15:57:25.402 DTC Client socket (1) | Connecting to IP: 8.18.161.133. | 2019-08-05 15:57:25.402 SC Data - All Services | Connected to server. | 2019-08-05 15:57:25.470 SC Data - All Services | Starting socket receive thread. | 2019-08-05 15:57:25.470 SC Data - All Services | Sending encoding request to server: Binary VLS | 2019-08-05 15:57:25.470 SC Data - All Services | Setting DTC encoding to Binary VLS | 2019-08-05 15:57:25.568 SC Data - All Services | Sending logon request message. | 2019-08-05 15:57:25.568 SC Data - All Services | Received logon response. | 2019-08-05 15:57:25.664 SC Data - All Services | Server Name: SC Realtime Server. | 2019-08-05 15:57:25.664 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2019-08-05 15:57:25.664 SC Data - All Services | Successfully connected. | 2019-08-05 15:57:25.664 SC Data - All Services | Trading is not supported. | 2019-08-05 15:57:25.664 SC Data - All Services | Restarting real-time data updates for symbol: ESU19 -> ESU19 | 2019-08-05 15:57:25.664 SC Data - All Services | Received security definition for symbol ESU19 | 2019-08-05 15:57:25.773 SC Data - All Services | Starting real-time market data updates for: GCZ19. ID: 2 | 2019-08-05 15:57:25.773 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: GCZ19 | 2019-08-05 15:57:25.773 SC Data - All Services | Requesting security definition data for: GCZ19. ID: 2 | 2019-08-05 15:57:25.773 Intraday data recording state for symbol GCZ19 is set to download 'Pending'. | 2019-08-05 15:57:25.773 Mapping NQU19 to NQU19. Service code: cme | 2019-08-05 15:57:25.887 SC Data - All Services | Starting real-time market data updates for: NQU19 (NQU19). ID: 3 Service code: cme | 2019-08-05 15:57:25.887 SC Data - All Services | Requesting security definition data for: NQU19 (NQU19). ID: 3 | 2019-08-05 15:57:25.887 SC Data - All Services | Starting real-time market data updates for: CLU19. ID: 4 | 2019-08-05 15:57:25.887 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: CLU19 | 2019-08-05 15:57:25.887 SC Data - All Services | Requesting security definition data for: CLU19. ID: 4 | 2019-08-05 15:57:25.887 Mapping E6U19 to 6EU19. Service code: cme | 2019-08-05 15:57:25.887 SC Data - All Services | Starting real-time market data updates for: E6U19 (6EU19). ID: 5 Service code: cme | 2019-08-05 15:57:25.887 SC Data - All Services | Requesting security definition data for: E6U19 (6EU19). ID: 5 | 2019-08-05 15:57:25.887 Mapping B6U19 to 6BU19. Service code: cme | 2019-08-05 15:57:25.887 SC Data - All Services | Starting real-time market data updates for: B6U19 (6BU19). ID: 6 Service code: cme | 2019-08-05 15:57:25.887 SC Data - All Services | Requesting security definition data for: B6U19 (6BU19). ID: 6 | 2019-08-05 15:57:25.887 Mapping J6U19 to 6JU19. Service code: cme | 2019-08-05 15:57:25.887 SC Data - All Services | Starting real-time market data updates for: J6U19 (6JU19). ID: 7 Service code: cme | 2019-08-05 15:57:25.887 SC Data - All Services | Requesting security definition data for: J6U19 (6JU19). ID: 7 | 2019-08-05 15:57:25.887 SC Data - All Services | Starting real-time market data updates for: DXU19. ID: 8 Service code: ice.us | 2019-08-05 15:57:25.887 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: DXU19 | 2019-08-05 15:57:25.887 SC Data - All Services | Requesting security definition data for: DXU19. ID: 8 | 2019-08-05 15:57:25.887 SC Data - All Services | Starting real-time market data updates for: SPY. ID: 9 Service code: equities.us | 2019-08-05 15:57:25.887 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: SPY | 2019-08-05 15:57:25.887 SC Data - All Services | Requesting security definition data for: SPY. ID: 9 | 2019-08-05 15:57:25.887 SC Data - All Services | Received security definition for symbol NQU19 | 2019-08-05 15:57:25.974 SC Data - All Services | Received security definition for symbol E6U19 | 2019-08-05 15:57:25.974 SC Data - All Services | Received security definition for symbol B6U19 | 2019-08-05 15:57:25.974 SC Data - All Services | Received security definition for symbol J6U19 | 2019-08-05 15:57:26.068 HD Request # 5 | Downloading Intraday chart data for ESU19 to the file ESU19.scid. Service: cme | 2019-08-05 15:57:30.112 HD Request # 5 | Download start date-time: 2019-08-05 15:57:21.000 | 2019-08-05 15:57:30.112 HD Request # 5 | Using server: exchangehistdata1.sierracharts.com port 10150 | 2019-08-05 15:57:30.112 Socket (2) | Creating socket. | 2019-08-05 15:57:30.112 Socket (2) | Connecting to IP: 8.18.161.135. | 2019-08-05 15:57:30.112 HD Request # 5 | Setting DTC encoding to Binary VLS | 2019-08-05 15:57:30.253 HD Request # 5 | Sending historical data logon request message. | 2019-08-05 15:57:30.253 HD Request # 5 | Requesting Intraday data. Start date-time: 2019-08-05 15:57:21. Record interval: 0. Symbol: ESU19 | 2019-08-05 15:57:30.321 HD Request # 5 | Decompressing data. | 2019-08-05 15:57:30.391 HD Request # 5 | Receiving Intraday data for ESU19 starting at 2019-08-05 15:57:21 | 2019-08-05 15:57:30.391 HD Request # 5 | Timestamp of first Intraday data file record written: 2019-08-05 15:57:21 | 2019-08-05 15:57:30.392 Socket (2) | Shutdown started. Waiting for graceful close. | 2019-08-05 15:57:30.392 Historical data download thread signaled to stop. | 2019-08-05 15:57:30.392 HD Request # 5 | Received 42 records from 2019-08-05 15:57:21.000 to 2019-08-05 15:57:27.000 (6.0 seconds) and wrote 37 records for ESU19 | 2019-08-05 15:57:30.392 Added 10 Time and Sales records to Intraday data file for ESU19 after download. | 2019-08-05 15:57:30.395 HD Request # 5 | Completion time: 0s | 2019-08-05 15:57:30.397 HD Request # 5 | Intraday data download complete for ESU19. Unique request ID: 3 | 2019-08-05 15:57:30.397 Removed historical data download ID 3 | 2019-08-05 15:57:30.397 Real-time Intraday chart data file updates started for ESU19 | 2019-08-05 15:57:30.397 Intraday chart data file opened for ESU19 | 2019-08-05 15:57:30.397 HD Request # 6 | Downloading Intraday chart data for GCZ19 to the file GCZ19.scid. Service: comex | 2019-08-05 15:57:30.397 HD Request # 6 | Download start date-time: 2019-08-05 15:41:27.000 | 2019-08-05 15:57:30.397 HD Request # 6 | Using server: exchangehistdata2.sierracharts.com port 10149 | 2019-08-05 15:57:30.397 Socket (3) | Creating socket. | 2019-08-05 15:57:30.397 Socket (3) | Connecting to IP: 8.18.161.133. | 2019-08-05 15:57:30.397 Socket (2) | Socket gracefully closed by remote side. | 2019-08-05 15:57:30.467 Socket (2) | Closed. | 2019-08-05 15:57:30.467 HD Request # 6 | Setting DTC encoding to Binary VLS | 2019-08-05 15:57:30.551 HD Request # 6 | Sending historical data logon request message. | 2019-08-05 15:57:30.551 HD Request # 6 | Requesting Intraday data. Start date-time: 2019-08-05 15:41:27. Record interval: 0. Symbol: GCZ19 | 2019-08-05 15:57:30.643 HD Request # 6 | Decompressing data. | 2019-08-05 15:57:30.715 HD Request # 6 | Receiving Intraday data for GCZ19 starting at 2019-08-05 15:41:27 | 2019-08-05 15:57:30.715 HD Request # 6 | Timestamp of first Intraday data file record written: 2019-08-05 15:41:32 | 2019-08-05 15:57:30.716 Socket (3) | Shutdown started. Waiting for graceful close. | 2019-08-05 15:57:30.716 Historical data download thread signaled to stop. | 2019-08-05 15:57:30.716 HD Request # 6 | Received 350 records from 2019-08-05 15:41:27.000 to 2019-08-05 15:47:25.003 (6.0 minutes) and wrote 346 records for GCZ19 | 2019-08-05 15:57:30.716 HD Request # 6 | Completion time: 0s | 2019-08-05 15:57:30.719 HD Request # 6 | Intraday data download complete for GCZ19. Unique request ID: 4 | 2019-08-05 15:57:30.719 Removed historical data download ID 4 | 2019-08-05 15:57:30.719 Real-time Intraday chart data file updates started for GCZ19 | 2019-08-05 15:57:30.719 Intraday chart data file opened for GCZ19 | 2019-08-05 15:57:30.719 Socket (3) | Socket gracefully closed by remote side. | 2019-08-05 15:57:30.787 Socket (3) | Closed. | 2019-08-05 15:57:30.787 Opened cached Intraday file: C:\SierraChart\Data\ESU19.scid | 2019-08-05 15:57:31.726 |
| [2019-08-05 23:03:12] |
| User573770 - Posts: 8 |
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Above, I sent the message log. THe Data feed is still not continuous and is frozen.
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| [2019-08-06 01:21:09] |
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We see what the problem is. You only have this exchange activated: Enabled for exchange: CME with Market Depth for nonprofessional Trading accounts | 2019-08-05 15:51:15.849 Go to this page and activate the appropriate COMEX exchange: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures Also if you just require CME data you can use this new data feed starting next month: Denali Exchange Data Feed It is a lower cost. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-06 01:22:34
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