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commission fee of CL

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[2019-07-31 22:47:55] #1 [Go To First Post]
User93731 - Posts: 79
Hi: I have put the commission fee 3.70 into global setting of CL, also have my CL chart setting checked to apply this global setting. I also used the “edit” and “refresh Log” at my “trading activity log”. I also restart my computer. However, the P&L still do not show this commission fee. I use the Rithmic Topsteper trader datafeed Please help. Thanks .

[2019-08-02 13:46:31] #2 [Go To First Post]
CLscalper - Posts: 28
I have the exact same issue as you.....I upgraded to 1964 and although everything is filled in correctly, my platform does not include the RT commissions.

[2019-08-03 12:27:00] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Refer to the documentation for the Use Commission setting here as it contains complete instructions: Trade Activity Log: Use Commission Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-03 12:28:18

[2019-08-03 14:59:53] #4 [Go To First Post]
CLscalper - Posts: 28
I have everything exactly as I should, never touched anything before or after the upgrade to version 1962, and now 1964. My attached trade window is the one not calculating the RT commission. The only thing that changed on my end is I went from a TST combine with Rithmic, to a TST ProAccount with Rithmic. Thats when the change occurred I believe. I upgraded my Sierra version when I noticed the RT commission not showing up, but still nothing. But that shouldn't have anything to do with it I'm assuming?

[2019-08-03 23:17:57] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are checking on this. It is possible when we corrected an issue with the use of the Commission setting for a Trades list in a chart, we created a problem in the Trade Activity Log. We are checking on this now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-03 23:18:30

[2019-08-04 04:09:59] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We don't see any problem at all with the Use Commission setting on the Trade Activity Log. Tell us the symbol in the Global Settings >>Symbol Settings you are setting the Commission on and tell us the symbol you see in the Trade Activity Log. We need exact symbols. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-08-04 15:08:40] #7 [Go To First Post]
CLscalper - Posts: 28
CL?#-NYMEX in symbol settings {SIM}ALL SYMBOLS on trade activity log

[2019-08-04 21:26:10] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
For one of the symbols in the Trade Activity Log where you want to see the commission calculation applied to, what is the symbol on that particular line in the symbol column? Also first update to version 1967 and see if you still have the issue. For instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-04 21:28:43

[2019-08-05 14:50:25] #9 [Go To First Post]
CLscalper - Posts: 28
That symbol is CLU9-NYMEX.....

[2019-08-06 16:39:15] #10 [Go To First Post]
CLscalper - Posts: 28
I've tried just about everything I can, do you still offer a remote access to my computer for a fee, to see whats going on?

[2019-08-06 17:58:16] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes that is what we need to do. We will call during the next hour. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-08-06 19:54:30] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We called and left a message. We will try to contact you later today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-08-06 21:42:30] #13 [Go To First Post]
CLscalper - Posts: 28
I just updated my phone number on my account page, sorry was away from my desk for several hours.

[2019-08-06 22:19:10] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We will call in about 10 minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-08-06 22:19:34] #15 [Go To First Post]
CLscalper - Posts: 28
One last note......my daily commissions are showing up on the statistics tab under the Trade Activity Log, but just to reiterate, the commissions are NOT showing up on my attached trade window under DPL. The DPL (on attached trade window) only shows my gross P/L on my trades. Again, this started when I upgraded to version 196*

[2019-08-07 01:50:20] #16 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This has been resolved. User needed to activate the chart specific setting for this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-08-07 16:35:41] #17 [Go To First Post]
User93731 - Posts: 79
Hi: I just updated to the most recent SC setting (Version 1967 -32 ) but my porblem still there. Nothing solved.

[2019-08-07 17:56:20] #18 [Go To First Post]
CLscalper - Posts: 28
What we did for mine is to click on the chart that your trading window is associated with, then click "chart" then "chart settings" then go to "Advanced settings 3" then go down to "Use Symbol Commission Setting in Trade List and Statistics Calculation" and check that box and hit apply. Hopefully that works for you.

[2019-08-07 18:06:45] #19 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
I just updated to the most recent SC setting (Version 1967 -32 ) but my porblem still there. Nothing solved. Where in Sierra Chart do you want to see the commission setting applied? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-08-07 18:19:39] #20 [Go To First Post]
User93731 - Posts: 79
Hi: Trading activities log. I also click on ""Use Symbol Commission Setting in Trade List and Statistics Calculation" on my "advanced setting 3" on my chart setting. It is still not working.

[2019-08-07 18:23:28] #21 [Go To First Post]
CLscalper - Posts: 28
You have to go to "Trade" and then scroll down to "Trade Activity Log" and over on the right hand side, check the box that says "Use Commission" Be sure you have your commission figure ( $3.70) put in on: "Global Settings" then "Symbol Settings" make sure you check the box at top left " Use Custom Symbol Settings Value" then on the bottom where you enter your commission figure, check that box that says: "Use Global Round Turn Commission" You should be good.

[2019-08-07 18:37:29] #22 [Go To First Post]
User93731 - Posts: 79
Hi: I got it worked now! Thank you very much for your help!

[2019-08-07 18:41:17] #23 [Go To First Post]
CLscalper - Posts: 28
Nice!

[2019-08-22 16:41:33] #24 [Go To First Post]
SantiagoTrader - Posts: 11
After updating SC a week or so ago, I also no longer had the commissions displayed on my chart. I applied the most recent update to SC v1978 and the problem didn't go away. The fix was to open the Chart settings for each chart in my chart book and on the "Advanced Settings 3" tab enable "Use Symbol Commission Setting in Trade List and Statistics Calculation." Afterwards restart SC.

[2019-08-22 17:29:21] #25 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes that Chart Settings option does need to be enabled. You also do not need to restart Sierra Chart. It is enough just to enable that option. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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