Support Board
Date/Time: Mon, 03 Mar 2025 20:33:10 +0000
TransAct data won't work with SC versions above 1941
View Count: 1091
| [2019-07-29 16:30:36] |
| User41683 - Posts: 37 |
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Hello, When I want to update SC to the latest stable versions I get an error message. When I have updated to the newer version and SC tries to connect to TransAct I get this message: https://gyazo.com/06bf8ef1c469f6b2106e71f3519c6658 Only with version 1941 and lower there is nothing wrong. Regards, Sam Date Time Of Last Edit: 2019-07-29 18:04:02
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| [2019-07-29 18:02:43] |
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Use prerelease version 1960. Follow the instructions here to update: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-29 18:04:19
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| [2019-07-29 19:24:13] |
| User41683 - Posts: 37 |
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I just tried that. Version 1960 and even 1961. Same result as before.
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| [2019-07-29 19:59:25] |
| infpz - Posts: 826 |
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Please send the user ID to support@transactfutures.com
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| [2019-07-29 20:26:30] |
| abrown8703 - Posts: 64 |
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I have been paying for Sierra Charts for Almost 9 years now and this is getting ridiculous at this point. TransAct is blaming Sierra and Sierra is blaming TransAct. Users of the platform, however, are caught in the middle of what seems like divorce proceedings. TransAct has no solution other than to use version 1941. Someone from Sierra needs to get on the phone with TransAct and solve this issue. And neither version 1960 or 1961 works.
Date Time Of Last Edit: 2019-07-29 20:27:17
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| [2019-07-29 20:28:47] |
| infpz - Posts: 826 |
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abrown8703: Please send the user ID to support@transactfutures.com I did this earlier today and it works on 1960. If you want to trade on SC directly, just stick with 1941 for now. Date Time Of Last Edit: 2019-07-29 20:28:58
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| [2019-07-29 21:20:01] |
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Someone from Sierra needs to get on the phone with TransAct and solve this issue. We have been. You do need to use 1960 or higher and if you have any connectivity issues, Transact will be able to resolve them. But as has been said by Patrick, if you want to trade you do need to stay on 1941. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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