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Missing custom studies

View Count: 1446

[2019-07-25 15:33:52]
[Go To First Post]
User491464 - Posts: 21
I have just upgraded to a newer version of Sierra for the first time in a long time. One of my custom studies is missing and I am getting the message that 'custom studies file does not exist', even though I can still see the .dll file in my data folder. Would you be able to advise on how I can fix this issue?

Thanks,

Sara
[2019-07-25 18:17:29]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
Copy and paste here that exact message. For further information, refer to:
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Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
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For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
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[2019-07-26 08:28:33]
[Go To First Post]
User491464 - Posts: 21
Reading Internal Order ID file. | 2019-07-26 08:26:18.750
Reading Trade Orders file. | 2019-07-26 08:26:18.835
Reading Trade Positions file. | 2019-07-26 08:26:18.836
Reading Account Balance file. | 2019-07-26 08:26:18.836
UDPListener (1408). Port 22904 | Listening on UDP port 22904. | 2019-07-26 08:26:18.857
Software version: 1957 64-bit | 2019-07-26 08:26:18.857
Enabled for: Advanced Features 2. | 2019-07-26 08:26:18.857
Enabled for: Sierra Chart Historical Data Service. | 2019-07-26 08:26:18.857
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-07-26 08:26:18.857
Current selected Data/Trading service: CQG FIX Trading | 2019-07-26 08:26:18.858
Custom symbol settings values: disabled | 2019-07-26 08:26:18.858
Chart Update Interval: 500 | 2019-07-26 08:26:18.858
Intraday Data Storage Time Unit: 0 | 2019-07-26 08:26:18.858
Time Zone: +00:00:00 (UTC+00) | 2019-07-26 08:26:18.858
2019-07-26 09:26:18 Local computer time | 2019-07-26 08:26:18.858
2019-07-26 08:26:18 Local computer time in UTC | 2019-07-26 08:26:18.858
2019-07-26 08:26:18 Local computer time in SC Time Zone | 2019-07-26 08:26:18.858
2019-07-26 08:26:19 Server time in UTC | 2019-07-26 08:26:18.858
Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-07-26 08:26:18.858
Program path: C:\SierraChart\ | 2019-07-26 08:26:18.858
Data Files path: C:\SierraChart\Data\ | 2019-07-26 08:26:18.858
OS Version Number: 10.0 | 2019-07-26 08:26:18.858
Locale Setting: C | 2019-07-26 08:26:18.858
DLLs: PullStack_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-07-26 08:26:18.858

Created the DTC Protocol server. | 2019-07-26 08:26:18.858
DTC Protocol Server listening on port 11099. | 2019-07-26 08:26:18.859
Created the DTC Protocol historical data server. | 2019-07-26 08:26:18.859
HD Server Manager | Listening on port 11098 | 2019-07-26 08:26:18.861
Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2019-07-26 08:26:18.861
Symbol settings MD5 received. Request ID: 1. | 2019-07-26 08:26:18.996
Symbol settings are up-to-date for cqg. | 2019-07-26 08:26:18.996
Received 5 login tokens. | 2019-07-26 08:26:19.010

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2019-07-26 08:26:24.042
CQG FIX socket (1) | Creating socket. Using TLS 1.2. | 2019-07-26 08:26:24.131
CQG FIX socket (1) | Connecting to IP: 208.48.16.214. | 2019-07-26 08:26:24.131
CQG FIX: Connected to FIX server. | 2019-07-26 08:26:24.220
CQG FIX | Sending the Logon message. LocalCompID=SarWhite | 2019-07-26 08:26:24.421
CQG FIX Trading | Connected to trading server. | 2019-07-26 08:26:24.825
CQG FIX Trading | Connecting to server api.cqg.com | 2019-07-26 08:26:24.825
CQG WebSocket | Connecting to WebSocket server. | 2019-07-26 08:26:24.825
CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2019-07-26 08:26:24.827
CQG WebSocket socket (2) | Connecting to IP: 195.166.124.165. | 2019-07-26 08:26:24.827
CQG WebSocket | Opening WebSocket. | 2019-07-26 08:26:24.830
CQG WebSocket | Sending WebSocket handshake. | 2019-07-26 08:26:24.830
CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-07-26 08:26:24.851
CQG WebSocket | Server header | Connection: upgrade | 2019-07-26 08:26:24.851
CQG WebSocket | Server header | Sec-WebSocket-Accept: IENq0/4RJi+oaabBTGPVlIEBUv0= | 2019-07-26 08:26:24.851
CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2019-07-26 08:26:24.851
CQG WebSocket | Server header | Upgrade: websocket | 2019-07-26 08:26:24.851
CQG WebSocket | Server header | | 2019-07-26 08:26:24.851
CQG WebSocket | Web socket state is now open. | 2019-07-26 08:26:24.851
CQG FIX Trading | WebSocket connected. | 2019-07-26 08:26:24.851
CQG FIX Trading | Sending market data logon message. | 2019-07-26 08:26:24.851
CQG FIX | FCM name: AMP | 2019-07-26 08:26:24.914
CQG FIX Trading | Base Time: 2019-07-06T17:37:21. 2019-07-06 17:37:21 | 2019-07-26 08:26:25.433
CQG FIX Trading | Logon successful. Session Token = AegJ/UqBjqzZD1AX7vrmRXPOm7/09oM1dX1V1BY6ZW8eA6EZrTxEXk4R0gezT9ujTBuyhk18gep | 2019-07-26 08:26:25.433
CQG FIX Trading | Connected to data and trading server. | 2019-07-26 08:26:25.433
Custom studies file does not exist: C:\SierraChart\Data\sst_adam_v1.18_64.dll | 2019-07-26 08:26:31.753
F.US.DBH19 500 Trades #2 | Reloading chart. | 2019-07-26 08:26:31.776
F.US.DBH19 [C] 30 Min #3 | Reloading chart. | 2019-07-26 08:26:31.807
F.US.DBU19 10 Sec #8 | Reloading chart. | 2019-07-26 08:26:31.844
+ Loading market depth data. | 2019-07-26 08:26:31.889
Loaded depth data records for F.US.DBU19 2019-07-24 from 2019-07-24 18:00:00 to 2019-07-24 20:12:16. | 2019-07-26 08:26:31.913
F.US.DBU19 10 Sec #11 | Reloading chart. | 2019-07-26 08:26:31.937
F.US.DBU19 #1 | Reloading chart. | 2019-07-26 08:26:31.951
Loading DLL C:\SierraChart\Data\PullStack_64.dll | 2019-07-26 08:26:31.988
F.US.DBU19 10 Sec #9 | Reloading chart. | 2019-07-26 08:26:32.063
+ Loading market depth data. | 2019-07-26 08:26:32.073
Loaded depth data records for F.US.DBU19 2019-07-22 from 2019-07-22 18:00:00 to 2019-07-22 20:11:28. | 2019-07-26 08:26:32.105
F.US.DBU19 10 Sec #4 | Reloading chart. | 2019-07-26 08:26:32.127
+ Loading market depth data. | 2019-07-26 08:26:32.141
F.US.DBU19 #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-07-26 08:26:32.344
Loaded depth data records for F.US.DBU19 2019-07-25 from 2019-07-25 00:09:57 to 2019-07-25 20:11:20. | 2019-07-26 08:26:32.496
+ Loading market depth data. | 2019-07-26 08:26:32.524
Loaded depth data records for F.US.DBU19 2019-07-25 from 2019-07-25 00:09:57 to 2019-07-25 20:11:20. | 2019-07-26 08:26:32.536
Loaded depth data records for F.US.DBU19 2019-07-24 from 00:00:00 to 00:00:00. | 2019-07-26 08:26:32.537
Loaded depth data records for F.US.DBU19 2019-07-26 from 2019-07-26 00:09:59 to 2019-07-26 08:24:14. | 2019-07-26 08:26:32.582
F.US.DBU19 10 Sec #8 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-07-26 08:26:32.593
Loaded depth data records for F.US.DBU19 2019-07-26 from 2019-07-26 00:09:59 to 2019-07-26 08:24:14. | 2019-07-26 08:26:32.595
Loaded depth data records for F.US.DBU19 2019-07-23 from 2019-07-23 00:09:59 to 2019-07-23 15:39:56. | 2019-07-26 08:26:32.668
F.US.DBU19 10 Sec #9 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-07-26 08:26:32.669
Chart: F.US.DBU19 10 Sec #9 | Study: Pull/Stack Difference Bars | HFT 1s th3 sh1t | 2019-07-26 08:26:32.678 *
Chart: F.US.DBU19 10 Sec #9 | Study: Pull/Stack Difference Bars | HFT 1s th3 sh1t | 2019-07-26 08:26:32.678 *
Loaded depth data records for F.US.DBU19 2019-07-24 from 2019-07-24 07:07:46 to 2019-07-24 20:12:16. | 2019-07-26 08:26:32.940
Chart: F.US.DBU19 10 Sec #9 | Study: Pull/Stack Difference Bars | HFT 1s th3 sh1t | 2019-07-26 08:26:32.996 *
Chart: F.US.DBU19 10 Sec #9 | Study: Pull/Stack Difference Bars | HFT 1s th3 sh1t | 2019-07-26 08:26:32.996 *
Loaded depth data records for F.US.DBU19 2019-07-25 from 2019-07-24 20:09:57 to 2019-07-25 16:11:20. | 2019-07-26 08:26:33.066
Loaded depth data records for F.US.DBU19 2019-07-26 from 2019-07-25 20:09:59 to 2019-07-26 04:24:18. | 2019-07-26 08:26:33.119
F.US.DBU19 10 Sec #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-07-26 08:26:33.195
CQG FIX Trading | Starting real-time market data updates for: F.US.DBU19. ID: 1 Service code: cqg | 2019-07-26 08:26:33.224
CQG FIX Trading | Sending symbol resolution request for F.US.DBU19. ID: 493152 | 2019-07-26 08:26:33.224
CQG FIX Trading | Requesting security definition data for: F.US.DBU19. ID: 1 | 2019-07-26 08:26:33.224
Requesting market depth updates for: F.US.DBU19 if supported. | 2019-07-26 08:26:33.224
Separate subscription for market depth updates not supported. F.US.DBU19 | 2019-07-26 08:26:33.224
Intraday data recording state for symbol F.US.DBU19 is set to download 'Pending'. | 2019-07-26 08:26:33.224
Delaying start of download for F.US.DBU19 | 2019-07-26 08:26:33.233
CQG FIX Trading | Received symbol resolution report for symbol F.US.DBU19. Search Symbol: F.US.DBU19. Request ID: 493152. Contract ID: 1. | 2019-07-26 08:26:33.234
CQG FIX Trading | Contract metadata: contract_id: 1
contract_symbol: "F.US.DBU19"
correct_price_scale: 0.01
display_price_scale: 2
description: "Euro Bund (10yr): September 2019"
title: "DBU19"
tick_size: 0.01
currency: "EUR"
tick_value: 10
cfi_code: "FXXXXX"
is_most_active: true
last_trading_date: 5293359000
instrument_group_name: "F.US.DB"
session_info_id: 35
mic: "XEUR"
short_instrument_group_name: "DB"
instrument_group_description: "Euro Bund (10yr)"
dialect_id: "0"
country_code: "US"
31: "100,000 EUR"
32: 1
33: 1
34: "U19"
35: 0
40 {
1: 2
2: 0
}
41: 0
42 {
1: 2
2: 0
}
43: "Euro Bund (10yr): September 2019"
44: "EUREX DEUTSCHLAND"
47: 1
48: "DE000C220MP5"
49: 0x409f680000000000
| 2019-07-26 08:26:33.237
CQG FIX Trading | Requesting market data including full depth for F.US.DBU19 | 2019-07-26 08:26:33.237
Loaded depth data records for F.US.DBU19 2019-07-25 from 2019-07-25 00:09:57 to 2019-07-25 20:11:20. | 2019-07-26 08:26:33.313
Loaded depth data records for F.US.DBU19 2019-07-26 from 2019-07-26 00:09:59 to 2019-07-26 08:24:14. | 2019-07-26 08:26:33.360
Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\F.US.DBU19.2019-07-26.depth | 2019-07-26 08:26:33.399
F.US.DBU19 10 Sec #11 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-07-26 08:26:33.400
F.US.DBU19 10 Sec #9 | Reloading chart. | 2019-07-26 08:26:33.697
+ Loading market depth data. | 2019-07-26 08:26:33.756
CQG FIX Trading | Starting real-time market data updates for: F.US.DBH19. ID: 2 Service code: cqg | 2019-07-26 08:26:33.794
CQG FIX Trading | Sending symbol resolution request for F.US.DBH19. ID: 493153 | 2019-07-26 08:26:33.794
CQG FIX Trading | Requesting security definition data for: F.US.DBH19. ID: 2 | 2019-07-26 08:26:33.794
Intraday data recording state for symbol F.US.DBH19 is set to download 'Pending'. | 2019-07-26 08:26:33.794
CQG FIX Trading | Received message: Requested symbol was not found. | 2019-07-26 08:26:33.900
Symbol Error - F.US.DBH19 is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2019-07-26 08:26:33.900
Loaded depth data records for F.US.DBU19 2019-07-25 from 2019-07-25 00:09:57 to 2019-07-25 20:11:20. | 2019-07-26 08:26:33.972
Loaded depth data records for F.US.DBU19 2019-07-26 from 2019-07-26 00:09:59 to 2019-07-26 08:24:14. | 2019-07-26 08:26:33.997
F.US.DBU19 10 Sec #9 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-07-26 08:26:33.998
Chart: F.US.DBU19 10 Sec #9 | Study: Pull/Stack Difference Bars | HFT 1s th3 sh1t | 2019-07-26 08:26:34.006 *
Chart: F.US.DBU19 10 Sec #9 | Study: Pull/Stack Difference Bars | HFT 1s th3 sh1t | 2019-07-26 08:26:34.006 *
Chart: F.US.DBU19 10 Sec #9 | Study: Pull/Stack Difference Bars | HFT 1s th3 sh1t | 2019-07-26 08:26:34.169 *
Chart: F.US.DBU19 10 Sec #9 | Study: Pull/Stack Difference Bars | HFT 1s th3 sh1t | 2019-07-26 08:26:34.169 *
HD Request # 2 | Downloading Intraday chart data for F.US.DBU19 to the file F.US.DBU19.scid. Service: cqg | 2019-07-26 08:26:38.867
HD Request # 2 | Download start date-time: 2019-07-26 08:24:15.000 | 2019-07-26 08:26:38.868
HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2019-07-26 08:26:38.868
Socket (3) | Creating socket. | 2019-07-26 08:26:38.873
Socket (3) | Connecting to IP: 192.81.56.146. | 2019-07-26 08:26:38.873
HD Request # 2 | Setting DTC encoding to Binary VLS | 2019-07-26 08:26:39.108
HD Request # 2 | Sending historical data logon request message. | 2019-07-26 08:26:39.108
HD Request # 2 | Requesting Intraday data. Start date-time: 2019-07-26 08:24:15. Record interval: 0. Symbol: F.US.DBU19 | 2019-07-26 08:26:39.712
HD Request # 2 | Decompressing data. | 2019-07-26 08:26:39.824
HD Request # 2 | Receiving Intraday data for F.US.DBU19 starting at 2019-07-26 08:24:15 | 2019-07-26 08:26:39.824
HD Request # 2 | Timestamp of first Intraday data file record written: 2019-07-26 08:24:15 | 2019-07-26 08:26:39.825
Socket (3) | Shutdown started. Waiting for graceful close. | 2019-07-26 08:26:39.825
Historical data download thread signaled to stop. | 2019-07-26 08:26:39.843
HD Request # 2 | Received 201 records from 2019-07-26 08:24:15.000 to 2019-07-26 08:26:34.006 (2.3 minutes) and wrote 198 records for F.US.DBU19 | 2019-07-26 08:26:39.843
Added 1 Time and Sales records to Intraday data file for F.US.DBU19 after download. | 2019-07-26 08:26:39.846
HD Request # 2 | Completion time: 0s | 2019-07-26 08:26:39.850
HD Request # 2 | Intraday data download complete for F.US.DBU19. Unique request ID: 1 | 2019-07-26 08:26:39.850
Removed historical data download ID 1 | 2019-07-26 08:26:39.850
Real-time Intraday chart data file updates started for F.US.DBU19 | 2019-07-26 08:26:39.850
Intraday chart data file opened for F.US.DBU19 | 2019-07-26 08:26:39.850

HD Request # 3 | Downloading Intraday chart data for F.US.DBH19 to the file F.US.DBH19.scid. Service: eurex | 2019-07-26 08:26:39.850
HD Request # 3 | Download start date-time: 2019-03-07 11:29:17.000 | 2019-07-26 08:26:39.850
HD Request # 3 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2019-07-26 08:26:39.851
Socket (4) | Creating socket. | 2019-07-26 08:26:39.853
Socket (4) | Connecting to IP: 8.18.161.133. | 2019-07-26 08:26:39.853
Socket (3) | Socket gracefully closed by remote side. | 2019-07-26 08:26:39.936
Socket (3) | Closed. | 2019-07-26 08:26:39.936
HD Request # 3 | Setting DTC encoding to Binary VLS | 2019-07-26 08:26:40.046
HD Request # 3 | Sending historical data logon request message. | 2019-07-26 08:26:40.046
HD Request # 3 | Requesting Intraday data. Start date-time: 2019-03-07 11:29:17. Record interval: 0. Symbol: GGH19 | 2019-07-26 08:26:40.146
HD Request # 3 | Decompressing data. | 2019-07-26 08:26:40.241
HD Request # 3 | Receiving Intraday data for F.US.DBH19 starting at 2019-03-07 11:29:17 | 2019-07-26 08:26:40.242
Socket (4) | Shutdown started. Waiting for graceful close. | 2019-07-26 08:26:40.242
Historical data download thread signaled to stop. | 2019-07-26 08:26:40.323
HD Request # 3 | Received 1 record from 2019-03-07 11:29:17.000 to 2019-03-07 11:29:17.000 (0.0 seconds) and wrote 0 records for F.US.DBH19 | 2019-07-26 08:26:40.323
HD Request # 3 | Completion time: 0s | 2019-07-26 08:26:40.324
HD Request # 3 | Intraday data download complete for F.US.DBH19. Unique request ID: 2 | 2019-07-26 08:26:40.324
Removed historical data download ID 2 | 2019-07-26 08:26:40.324
Real-time Intraday chart data file updates started for F.US.DBH19 | 2019-07-26 08:26:40.324
Intraday chart data file opened for F.US.DBH19 | 2019-07-26 08:26:40.324

Socket (4) | Socket gracefully closed by remote side. | 2019-07-26 08:26:40.332
Socket (4) | Closed. | 2019-07-26 08:26:40.332
Opened cached Intraday file: C:\SierraChart\Data\F.US.DBU19.scid | 2019-07-26 08:26:42.910
[2019-07-26 08:31:50]
[Go To First Post]
User491464 - Posts: 21
This issue seems to have resolved on its own, I have a couple of sub instances of Sierra and when I opened the primary instance first, the custom study works fine. Maybe by opening the sub instances before I opened the original instance, this could have caused an error?

Thank you anyway

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