Support Board
Date/Time: Sat, 01 Feb 2025 18:50:28 +0000
Error Message
View Count: 1107
| [2019-07-24 11:26:50] |
| Miro.K - Posts: 8 |
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Hallo, Please could you check my account/connection to my account by Gain Capital? I have been receiving a message in my Message Log "Invalid parameter handler invoked" for 2 days. I receive this message even when no graph is open. Thank you |
| [2019-07-24 17:37:17] |
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Is there anything that you do specifically before this happens?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-24 19:28:33] |
| Miro.K - Posts: 8 |
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No, I start Sierra Chart, then the program logs in and then, without any action, it starts to report this error every minute. I haven't tried if it is possible to trade, but market data works for me. I tried updating the program but it didn't help, the error is still there.
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| [2019-07-24 20:17:24] |
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So to confirm you notice this when there are no Chartbooks open? If you select File >> Disconnect do you still notice this?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-24 21:15:42] |
| Miro.K - Posts: 8 |
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Yes, the error message still occurs. Even if the program is disconnected and are not displayed any charts.
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| [2019-07-25 00:10:48] |
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Can you attach your Sierra3.CFG file which is in the installation folder of Sierra Chart. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-25 03:55:23] |
| Miro.K - Posts: 8 |
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Here is the file
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Private File |
| [2019-07-26 04:58:16] |
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Still not able to reproduce that using that configuration file. For now we just will make sure that message does not open the Message Log because we do not know why it is happening in your case.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-26 11:43:16] |
| Miro.K - Posts: 8 |
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Should I reinstall the program?
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| [2019-07-26 17:45:21] |
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We do not see how that is going to help. But what you can do as a test is install another copy of Sierra Chart into a different folder on your system and see if you encounter the message. Here are instructions: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart How often do you see the message? We will have another release out today which will not cause the Message Log to open with that message. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-26 17:47:42
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| [2019-07-31 19:44:21] |
| Miro.K - Posts: 8 |
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I have installed the 2nd copy of Sierra (Version 1964) and the error seems to persist. It appears every minute.
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| [2019-07-31 19:57:18] |
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Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-01 08:34:25] |
| Miro.K - Posts: 8 |
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I just sent you a message via the Send for Analysis button
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| [2019-08-01 09:23:57] |
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At this point we really do not know what the cause is. Please ignore it for now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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