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Date/Time: Mon, 26 Aug 2019 09:50:51 +0000



It doesn't refresh the volume data

Support Request:
[2019-07-23 13:57:17]
User699497 - Posts: 2
Hello,
Since yesterday, when I open the charts, the volume is not updated from there. I have to "Delete All Data And Download" to update the volume, but then it happens again from there.
Thank you.
Paulo Andrade
[2019-07-23 16:13:31]
Sierra Chart Engineering - Posts: 75464
We see you are using Transact.

Provide an image of the chart or Trade DOM, by following these instructions:
https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-07-23 16:42:16]
User699497 - Posts: 2
http://www.sierrachart.com/image.php?Image=1563900028773.png
[2019-07-23 17:16:59]
Sierra Chart Engineering - Posts: 75464
You are using the new Transact websocket connection. We have heard the volumes are lower with that. This is an issue Transact will need to resolve. We will ask them about this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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