Login Page - Create Account

Support Board


Date/Time: Mon, 26 Aug 2019 09:31:40 +0000



CL data feed creating high CPU and false data points with the new contract?

Support Request:
[2019-07-23 11:29:27]
User645406 - Posts: 5
Hi

when I try to roll to the new contract I get some false data points that cause the charts to show a price range not really registered in the market and while the CL chartbook is open my CPU usage is constantly at 100%. PC becomes un-usable till I close the CL chartbook.

I'm running v.1956, SC Denali data package (with Interactive Broker)

I have this issue with CL and GC new contract. No issues with other futures like eur/usd globex contract

Thanks
m
Date Time Of Last Edit: 2019-07-23 11:52:06
[2019-07-23 15:38:18]
User645406 - Posts: 5
To be precise I get on the 22nd a spike that is clearly a bug of some sort (in CL price ranging from 0 to 380+)
[2019-07-23 16:17:06]
Sierra Chart Engineering - Posts: 75464
We want you to close all Chartbooks with File >> Close All Chartbooks.

Open a new chart for the CL and GC contracts and do not add any studies.

Right-click in those charts before 2019-7-22 and select Delete and Download Data. Confirm the historical data download.

The chart data should then be fine. You can then open your Chartbooks again.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-07-23 16:21:28
[2019-07-23 16:25:07]
User645406 - Posts: 5
running ok now. thanks

To post a message in this thread, you need to login with your Sierra Chart account:

Login

Login Page - Create Account