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Date/Time: Tue, 28 Jan 2020 21:23:17 +0000

CL data feed creating high CPU and false data points with the new contract?

[2019-07-23 11:29:27]
User645406 - Posts: 6 | Ending Date: 2020-02-10

when I try to roll to the new contract I get some false data points that cause the charts to show a price range not really registered in the market and while the CL chartbook is open my CPU usage is constantly at 100%. PC becomes un-usable till I close the CL chartbook.

I'm running v.1956, SC Denali data package (with Interactive Broker)

I have this issue with CL and GC new contract. No issues with other futures like eur/usd globex contract

Date Time Of Last Edit: 2019-07-23 11:52:06
[2019-07-23 15:38:18]
User645406 - Posts: 6 | Ending Date: 2020-02-10
To be precise I get on the 22nd a spike that is clearly a bug of some sort (in CL price ranging from 0 to 380+)
[2019-07-23 16:17:06]
Sierra Chart Engineering - Posts: 80524 | Ending Date: 2020-06-09
We want you to close all Chartbooks with File >> Close All Chartbooks.

Open a new chart for the CL and GC contracts and do not add any studies.

Right-click in those charts before 2019-7-22 and select Delete and Download Data. Confirm the historical data download.

The chart data should then be fine. You can then open your Chartbooks again.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-07-23 16:21:28
[2019-07-23 16:25:07]
User645406 - Posts: 6 | Ending Date: 2020-02-10
running ok now. thanks

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