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Date/Time: Mon, 26 Aug 2019 09:32:40 +0000



Rithmic Demo live Daten

Support Request:
[2019-07-23 01:19:57]
User693573 - Posts: 8
Hello,

I got a Rithmic Demo Data Fedd.
The connection with Sierrachart also works, but I get no new symbols, or live dome data, level 2 data just.
I also downloaded Atas as a trial version, where everything works with the same Rithmic login.
My SierraChart is a trial version.
I hope it is possible in the test phase on Rithmic to get all the data !?

Best regards

Robert Ulrich
[2019-07-23 02:53:38]
Sierra Chart Engineering - Posts: 75464
Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Reconnect to the data feed:
https://www.sierrachart.com/index.php?page=doc/FileMenu.html#ProcedureToReconnect

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-07-23 07:44:54]
User693573 - Posts: 8
Hello,

I took all the steps. Enclosed the log.

Yours sincerely

Robert Ulrich

Software version: 1953 32-bit | 2019-07-23 07:35:56.631
Usage end date: 2019-08-03 | 2019-07-23 07:35:56.631
Enabled for: Advanced Features 2. | 2019-07-23 07:35:56.631
Enabled for: Sierra Chart Historical Data Service. | 2019-07-23 07:35:56.631
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-07-23 07:35:56.631
Current selected Data/Trading service: Rithmic Trading | 2019-07-23 07:35:56.631
Custom symbol settings values: disabled | 2019-07-23 07:35:56.631
Chart Update Interval: 500 | 2019-07-23 07:35:56.631
Intraday Data Storage Time Unit: 0 | 2019-07-23 07:35:56.631
Time Zone: +00:00:00 (UTC+00) | 2019-07-23 07:35:56.631
2019-07-23 09:35:56 Local computer time | 2019-07-23 07:35:56.631
2019-07-23 07:35:56 Local computer time in UTC | 2019-07-23 07:35:56.631
2019-07-23 07:35:56 Local computer time in SC Time Zone | 2019-07-23 07:35:56.631
2019-07-23 07:28:24 Server time in UTC | 2019-07-23 07:35:56.631
Local computer UTC time and Server UTC time difference: 9 seconds. | 2019-07-23 07:35:56.631
Program path: C:\SierraChart\ | 2019-07-23 07:35:56.631
Data Files path: C:\SierraChart\Data\ | 2019-07-23 07:35:56.631
OS Version Number: 10.0 | 2019-07-23 07:35:56.631
Locale Setting: C | 2019-07-23 07:35:56.631
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-07-23 07:35:56.632


Rithmic Trading | Port for executable: 49808 | 2019-07-23 07:38:18.156
Listening socket (1164). Port 49808 | Closed. | 2019-07-23 07:38:18.156
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2019-07-23 07:38:18.156
Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:49808. Current folder: C:\SierraChart\Rim | 2019-07-23 07:38:18.165
Rithmic Trading | Bridge process is running. | 2019-07-23 07:38:20.154
Rithmic Trading | Connecting to the server 127.0.0.1. Port 49808 | 2019-07-23 07:38:20.154
DTC Client socket (1) | Creating socket. | 2019-07-23 07:38:20.161
DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2019-07-23 07:38:20.161
Rithmic Trading | Connected to server. | 2019-07-23 07:38:20.164
Rithmic Trading | Starting socket receive thread. | 2019-07-23 07:38:20.164
Rithmic Trading | Sending encoding request to server: Binary VLS | 2019-07-23 07:38:20.165
Rithmic Trading | Setting DTC encoding to Binary VLS | 2019-07-23 07:38:20.168
Rithmic Trading | Sending logon request message. | 2019-07-23 07:38:20.168
Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2019-07-23 07:38:20.171
Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2019-07-23 07:38:20.176
Rithmic Trading | Message from server: Connecting to Rithmic Paper Trading server. | 2019-07-23 07:38:20.176
Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2019-07-23 07:38:21.442
Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2019-07-23 07:38:21.594
Rithmic Trading | Message from server: Server Alert: Trading System Connection Opened | 2019-07-23 07:38:22.856
Rithmic Trading | Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2019-07-23 07:38:22.993
Rithmic Trading | Message from server: Server Alert: PnL Connection Opened | 2019-07-23 07:38:23.656
Rithmic Trading | Message from server: Server Alert: PnL Connection Login Complete. Result text: "ok" | 2019-07-23 07:38:23.809
Rithmic Trading | Message from server: Server Alert: Intraday History Connection Opened | 2019-07-23 07:38:24.485
Rithmic Trading | Message from server: Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2019-07-23 07:38:24.629
Rithmic Trading | Received logon response. | 2019-07-23 07:38:25.192
Rithmic Trading | Server Name: SC DTC Bridge. | 2019-07-23 07:38:25.192
Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2019-07-23 07:38:25.192
Rithmic Trading | Successfully connected. IB='Rithmic', Firm='Rithmic'. | 2019-07-23 07:38:25.192
Rithmic Trading | Trading is supported. | 2019-07-23 07:38:25.192
Rithmic Trading | Order cancel and replace is supported. | 2019-07-23 07:38:25.192
Rithmic Trading | OCO Orders supported. | 2019-07-23 07:38:25.192
Rithmic Trading | Connected to data and trading server. | 2019-07-23 07:38:25.192
Rithmic Trading | Message from server: Received unknown message type from DTC client. Type = 603 | 2019-07-23 07:38:25.207
[2019-07-23 09:04:56]
Sierra Chart Engineering - Posts: 75464
We also need you to open a chart so we can see the messages related to that. Here are instructions:
https://www.sierrachart.com/index.php?page=doc/FileMenu.html#FileFindSymbol

Once that is done, post the Message Log again.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-07-23 17:12:34]
User693573 - Posts: 8
ok, I did step 1 -3 again and then opened a chart, attached the log.

I have only provided the symbols the Sierrachart with the start, the symbols of the data feed I have not (I think)


Software version: 1953 32-bit | 2019-07-23 17:07:54.007
Usage end date: 2019-08-03 | 2019-07-23 17:07:54.007
Enabled for: Advanced Features 2. | 2019-07-23 17:07:54.007
Enabled for: Sierra Chart Historical Data Service. | 2019-07-23 17:07:54.007
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-07-23 17:07:54.007
Current selected Data/Trading service: Rithmic Trading | 2019-07-23 17:07:54.007
Custom symbol settings values: disabled | 2019-07-23 17:07:54.007
Chart Update Interval: 500 | 2019-07-23 17:07:54.007
Intraday Data Storage Time Unit: 0 | 2019-07-23 17:07:54.007
Time Zone: +00:00:00 (UTC+00) | 2019-07-23 17:07:54.007
2019-07-23 19:07:53 Local computer time | 2019-07-23 17:07:54.007
2019-07-23 17:07:54 Local computer time in UTC | 2019-07-23 17:07:54.007
2019-07-23 17:07:54 Local computer time in SC Time Zone | 2019-07-23 17:07:54.007
2019-07-23 17:00:16 Server time in UTC | 2019-07-23 17:07:54.007
Local computer UTC time and Server UTC time difference: 3 seconds. | 2019-07-23 17:07:54.007
Program path: C:\SierraChart\ | 2019-07-23 17:07:54.007
Data Files path: C:\SierraChart\Data\ | 2019-07-23 17:07:54.007
OS Version Number: 10.0 | 2019-07-23 17:07:54.007
Locale Setting: C | 2019-07-23 17:07:54.008
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-07-23 17:07:54.008


Rithmic Trading | Port for executable: 49928 | 2019-07-23 17:08:07.785
Listening socket (1300). Port 49928 | Closed. | 2019-07-23 17:08:07.785
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2019-07-23 17:08:07.785
Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:49928. Current folder: C:\SierraChart\Rim | 2019-07-23 17:08:07.792
Rithmic Trading | Bridge process is running. | 2019-07-23 17:08:09.777
Rithmic Trading | Connecting to the server 127.0.0.1. Port 49928 | 2019-07-23 17:08:09.777
DTC Client socket (1) | Creating socket. | 2019-07-23 17:08:09.777
DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2019-07-23 17:08:09.778
Rithmic Trading | Connected to server. | 2019-07-23 17:08:09.778
Rithmic Trading | Starting socket receive thread. | 2019-07-23 17:08:09.778
Rithmic Trading | Sending encoding request to server: Binary VLS | 2019-07-23 17:08:09.779
Rithmic Trading | Setting DTC encoding to Binary VLS | 2019-07-23 17:08:09.783
Rithmic Trading | Sending logon request message. | 2019-07-23 17:08:09.783
Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2019-07-23 17:08:09.785
Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2019-07-23 17:08:09.789
Rithmic Trading | Message from server: Connecting to Rithmic Paper Trading server. | 2019-07-23 17:08:09.789
Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2019-07-23 17:08:11.076
Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2019-07-23 17:08:11.194
Rithmic Trading | Message from server: Server Alert: Trading System Connection Opened | 2019-07-23 17:08:11.857
Rithmic Trading | Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2019-07-23 17:08:12.000
Rithmic Trading | Message from server: Server Alert: PnL Connection Opened | 2019-07-23 17:08:12.655
Rithmic Trading | Message from server: Server Alert: PnL Connection Login Complete. Result text: "ok" | 2019-07-23 17:08:12.805
Rithmic Trading | Message from server: Server Alert: Intraday History Connection Opened | 2019-07-23 17:08:13.427
Rithmic Trading | Message from server: Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2019-07-23 17:08:13.566
Rithmic Trading | Received logon response. | 2019-07-23 17:08:13.812
Rithmic Trading | Server Name: SC DTC Bridge. | 2019-07-23 17:08:13.812
Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2019-07-23 17:08:13.812
Rithmic Trading | Successfully connected. IB='Rithmic', Firm='Rithmic'. | 2019-07-23 17:08:13.812
Rithmic Trading | Trading is supported. | 2019-07-23 17:08:13.812
Rithmic Trading | Order cancel and replace is supported. | 2019-07-23 17:08:13.812
Rithmic Trading | OCO Orders supported. | 2019-07-23 17:08:13.812
Rithmic Trading | Connected to data and trading server. | 2019-07-23 17:08:13.812
Rithmic Trading | Message from server: Received unknown message type from DTC client. Type = 603 | 2019-07-23 17:08:13.827
$XSP 1 Min #1 | Reloading chart. | 2019-07-23 17:08:30.666
Rithmic Trading | Starting real-time market data updates for: $XSP. ID: 1 Service code: cboe.index | 2019-07-23 17:08:31.044
Rithmic Trading | Requesting security definition data for: $XSP. ID: 1 | 2019-07-23 17:08:31.044
Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: $XSP | 2019-07-23 17:08:31.044
Intraday data recording state for symbol $XSP is set to download 'Pending'. | 2019-07-23 17:08:31.044
Delaying start of download for $XSP | 2019-07-23 17:08:31.045
Symbol Error - $XSP is unknown, unavailable, or improperly formatted. | 2019-07-23 17:08:31.051
HD Request # 6 | Downloading Intraday chart data for $XSP to the file $XSP.scid. Service: cboe.index | 2019-07-23 17:08:31.752
HD Request # 6 | Download start date-time: 2019-07-23 16:51:36.000 | 2019-07-23 17:08:31.753
HD Request # 6 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2019-07-23 17:08:31.769
Socket (2) | Creating socket. | 2019-07-23 17:08:31.769
Socket (2) | Connecting to IP: 8.18.161.133. | 2019-07-23 17:08:31.769
HD Request # 6 | Setting DTC encoding to Binary VLS | 2019-07-23 17:08:32.024
HD Request # 6 | Sending historical data logon request message. | 2019-07-23 17:08:32.024
HD Request # 6 | Requesting Intraday data. Start date-time: 2019-07-23 16:51:36. Record interval: 0. Symbol: $XSP | 2019-07-23 17:08:32.161
HD Request # 6 | Decompressing data. | 2019-07-23 17:08:32.292
HD Request # 6 | Receiving Intraday data for $XSP starting at 2019-07-23 16:51:36 | 2019-07-23 17:08:32.292
HD Request # 6 | Timestamp of first Intraday data file record written: 2019-07-23 16:51:37 | 2019-07-23 17:08:32.293
Socket (2) | Shutdown started. Waiting for graceful close. | 2019-07-23 17:08:32.293
Historical data download thread signaled to stop. | 2019-07-23 17:08:32.293
HD Request # 6 | Received 419 records from 2019-07-23 16:51:36.000 to 2019-07-23 16:58:34.000 (7.0 minutes) and wrote 418 records for $XSP | 2019-07-23 17:08:32.294
HD Request # 6 | Completion time: 1s | 2019-07-23 17:08:32.299
HD Request # 6 | Intraday data download complete for $XSP. Unique request ID: 5 | 2019-07-23 17:08:32.299
Removed historical data download ID 5 | 2019-07-23 17:08:32.299
Real-time Intraday chart data file updates started for $XSP | 2019-07-23 17:08:32.299
Intraday chart data file opened for $XSP | 2019-07-23 17:08:32.299
Rithmic Trading | Using primary service for historical data for $XSP | 2019-07-23 17:08:32.299
Intraday data recording state for symbol $XSP is set to download 'Pending'. | 2019-07-23 17:08:32.299

HD Request # 7 | Downloading Intraday chart data for $XSP to the file $XSP.scid. Service: cboe.index | 2019-07-23 17:08:32.299
HD Request # 7 | Download start date-time: 2019-07-23 16:58:34.000 | 2019-07-23 17:08:32.300
HD Request # 7 | Sending historical data request. Start date-time: 2019-07-23 16:58:34. Record interval: 0. Symbol: $XSP | 2019-07-23 17:08:32.300
HD Request # 7 | Error downloading historical Intraday data for $XSP. Historical data request rejected because the symbol is not valid | 2019-07-23 17:08:32.311
HD Request # 7 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for $XSP | 2019-07-23 17:08:32.311
HD Request # 7 | Completion time: 0s | 2019-07-23 17:08:32.312
HD Request # 7 | Intraday data download complete for $XSP. Unique request ID: 6 | 2019-07-23 17:08:32.312
Removed historical data download ID 6 | 2019-07-23 17:08:32.312
Real-time Intraday chart data file updates started for $XSP | 2019-07-23 17:08:32.312
Intraday chart data file opened for $XSP | 2019-07-23 17:08:32.312

Socket (2) | Socket gracefully closed by remote side. | 2019-07-23 17:08:32.424
Socket (2) | Closed. | 2019-07-23 17:08:32.424
[2019-07-23 17:32:17]
Sierra Chart Engineering - Posts: 75464
That is not a valid Rithmic symbol. You can only use Futures symbols. Try using ESU9-CME.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-07-23 22:18:40]
User693573 - Posts: 8
ok, I found the symbols about the search. Now I have live data too. I can not find the symbol in the list. in the list are your symbols (sierrachart) in it. I have already tried symbol settings >> Update From Server, unfortunately without success.
[2019-07-24 02:28:43]
User693573 - Posts: 8
Everything ok, I got it, thanks for the help
[2019-07-24 03:01:37]
Sierra Chart Engineering - Posts: 75464
This is good. All the symbols you need should be in File >> Find Symbol>> Futures.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-07-24 03:01:53

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