Support Board
Date/Time: Thu, 28 Nov 2024 05:37:41 +0000
Need Phone support
View Count: 2194
| [2019-07-22 21:10:09] |
| User43523 - Posts: 3 |
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I have CME and CBOT data enabled through CQG but the charts are not functional. THe data stops as soon as the chart loads. (I'd like phone support/remote log in by a tech.) Kenneth Reid |
| [2019-07-23 03:43:01] |
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We can call now or anytime in the next few hours if it is not too late. Please let us know.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-23 03:43:13
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| [2020-07-08 12:53:55] |
| paul gierer - Posts: 18 |
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I need phone support will pay out of my account ---if I dont know the real problem I cant benefit from the support board---IB live data paid up customer and have a paid up SCD subsription but only get delayed charting phone xxx xxx xxxx [Number removed for privacy]
Date Time Of Last Edit: 2020-08-28 16:26:57
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| [2020-07-08 19:38:58] |
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Did you want help receiving real-time data from one of the Sierra Chart data feeds?: Real-Time Exchange Data Feeds Available From Sierra Chart We can help with that but we cannot help with Interactive Brokers. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-08 19:39:28
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| [2020-08-27 17:53:54] |
| Scott Parker - Posts: 9 |
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Someone please call me from sierra charts. charge it to my account. New customer who is over whelmed with your complicated process for live data. xxx-xxx-xxxx [Number removed for privacy]
Date Time Of Last Edit: 2020-08-28 16:27:17
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| [2020-08-27 18:11:00] |
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We will contact you but please understand the complexity comes from the CME in this particular case.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-27 19:40:02] |
| SC Support - Posts: 1895 |
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Hi Scott, we have called the number we have on record for you, please let us know when we can try again. Thank you
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| [2020-08-27 21:06:08] |
| SC Support - Posts: 1895 |
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Spoke to Scott, answered his current questions.
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| [2020-09-24 16:08:35] |
| Juliano#1 - Posts: 1 |
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How can i talk to someone regarding your software
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| [2021-10-04 18:13:42] |
| Dennis B. - Posts: 272 |
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Have posted several messages about delayed quotes but maybe I was on the wrong page. Do need phone support. xxx.xxx.xxxx will be here till 4:30 est thank you... Dennis N.
Date Time Of Last Edit: 2023-02-28 00:02:47
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| [2021-10-04 18:37:23] |
| John - SC Support - Posts: 36350 |
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With regards to post #10: We do not see any other postings from you on the Support Board recently regarding issues with the data. What exactly is happening and what is the problem you are having? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-04 20:02:13] |
| SC Support - Posts: 1895 |
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Spoke to Dennis B, helped him with set-up.
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| [2021-10-05 18:28:06] |
| Dennis B. - Posts: 272 |
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Hi Ray, I have the info you requested, if you want to input it in to my SC charts I'll be here for the next 2 hours, about till 4 est. xxx.xxx.xxxx Or we can try on another date. Thanks, Dennis Actually here's what I have Server..Rithmic01 The username..dennisn88@outlook.com Password... The username and password is the same for all 3 categories, at least that's what they said. Date Time Of Last Edit: 2023-02-28 00:03:08
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| [2021-10-05 18:50:07] |
| SC Support - Posts: 1895 |
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Hi Dennis, the Rithmic Trading Service Set-up Instructions are here: Rithmic Trading Platform Service: Setup Instructions |
| [2021-11-01 12:50:51] |
| Dennis B. - Posts: 272 |
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Followed instructions from SC and put in data from my broker to re-certify for non professional status. Received this message from SC...Connection Error Message from Service: Rithmic Direct -DTC Login Error Received from Server : Permission Denied 10/31/21 All quotes and data now delayed same as last month. No trouble before..but you made a change with Rithmic. and things have not worked since. Please lets fix this for good. Phone xxxxxxxxxx Date Time Of Last Edit: 2021-11-01 14:33:39
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| [2021-11-01 13:46:10] |
| John - SC Support - Posts: 36350 |
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You may be setup to use the old connection which is no longer working. Go through the instructions at the following link to connect to Rithmic using the new connection: Rithmic Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-01 14:06:21] |
| Dennis B. - Posts: 272 |
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No charts, data. bars, just a blank white page. Trying everything. At home now.
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| [2021-11-01 16:20:57] |
| SC Support - Posts: 1895 |
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Spoke to Dennis, he had already figured out his issue.
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| [2023-01-28 18:51:29] |
| Dennis B. - Posts: 272 |
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I have 3 instances of SC , 2 go to SC data all services and the third goes to DTC-sub instance Everything working fine, yesterday when I went to shut down the Sub instance of SC, I think I did something wrong. Anyway,it will not connect to get data. Sent a log to support, but it is hard for me to understand steps to correct problem. Requesting phone support, my number is xxx.xxx.xxxx, will be here till 5pm est. Thank you,Dennis..
Date Time Of Last Edit: 2023-02-28 00:03:27
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| [2023-01-29 04:16:12] |
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Make sure the main/server instance of Sierra Chart is running. DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 48001 | 2023-01-28 12:12:26.839 It is not.
DTC Client socket (1) | Creating socket. | 2023-01-28 12:12:26.839 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-01-28 12:12:26.839 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2023-01-28 12:12:26.839 DTC Client socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2023-01-28 12:12:27.853 * DTC Client socket (1) | CloseSocket call. | 2023-01-28 12:12:27.853 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-01-28 12:12:27.853 Select 'File >> Disconnect' to prevent further connection attempts. | 2023-01-28 12:12:27.853 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-29 15:31:21] |
| Dennis B. - Posts: 272 |
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Don't have a clue what to do. I changed "use chart instance user name and password " from no to yes. I changed TLS from no to yes. I changed "use mkt data from primary server" from no to yes. Still will not connect. Please just tell me exactly what to do. If possible delete all previous messages...thank you.
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| [2023-01-30 17:05:35] |
| John - SC Support - Posts: 36350 |
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Are you just having a problem with the Sub-Instance (starting using File >> New Instance)? Or are you having a problem with your second installation or is this related to your primary instance? If this is in your Sub-Instance, then we need to see the Message Log from that Sub-Instance. Refer to the following instructions for how to get us the Message Log: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-30 17:32:51] |
| Dennis B. - Posts: 272 |
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Already posted on another thread..out of the blue every things working. I didn't do anything, must be something on your end. ??? Thanks anyway.
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