Support Board
Date/Time: Sat, 01 Feb 2025 16:01:12 +0000
Charts not updating log saying
View Count: 837
| [2019-07-22 07:26:39] |
| rshimmin - Posts: 42 |
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...historical data download for symbol:X" It downloads all historical data but is not receiving live data. It is doing this for all symbols. Here is the recent log: Market data subscription status is not known while delaying historical data download for symbol: B6U19 | 2019-07-22 08:20:06 Delaying start of download for B6U19 | 2019-07-22 08:20:06 Market data subscription status is not known while delaying historical data download for symbol: B6U19 | 2019-07-22 08:20:07 Market data subscription status is not known while delaying historical data download for symbol: B6U19 | 2019-07-22 08:20:08 Market data subscription status is not known while delaying historical data download for symbol: B6U19 | 2019-07-22 08:20:09 Market data subscription status is not known while delaying historical data download for symbol: B6U19 | 2019-07-22 08:20:10 Market data subscription status is not known while delaying historical data download for symbol: B6U19 | 2019-07-22 08:20:11 Market data subscription status is not known while delaying historical data download for symbol: B6U19 | 2019-07-22 08:20:12 Market data subscription status is not known while delaying historical data download for symbol: B6U19 | 2019-07-22 08:20:13 Market data subscription status is not known while delaying historical data download for symbol: B6U19 | 2019-07-22 08:20:15 Market data subscription status is not known while delaying historical data download for symbol: B6U19 | 2019-07-22 08:20:16 Market data subscription status is not known while delaying historical data download for symbol: B6U19 | 2019-07-22 08:20:17 HD Request # 86 | Downloading Intraday chart data for B6U19 to the file B6U19.scid. Service: cme | 2019-07-22 08:20:17 HD Request # 86 | Download start Date-Time: 2019-07-22 08:04:25.000 | 2019-07-22 08:20:17 HD Request # 86 | Using server: ds7.sierracharts.com port 10149 | 2019-07-22 08:20:17 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133. | 2019-07-22 08:20:17 Socket (87) | Connected. | 2019-07-22 08:20:17 HD Request # 86 | Sending historical data logon request message. | 2019-07-22 08:20:17 HD Request # 86 | Requesting Intraday data. Start Date-Time: 2019-07-22 08:04:25. Record interval: 0. Symbol: 6BU19 | 2019-07-22 08:20:17 HD Request # 86 | Decompressing data. | 2019-07-22 08:20:17 HD Request # 86 | Receiving Intraday data for B6U19 starting at 2019-07-22 08:04:25 | 2019-07-22 08:20:17 HD Request # 86 | Timestamp of first Intraday data file record written: 2019-07-22 08:04:29 | 2019-07-22 08:20:17 Socket (87) | Shutdown and closed. | 2019-07-22 08:20:17 The network socket for historical data has been closed. | 2019-07-22 08:20:17 HD Request # 86 | Received 950 records from 2019-07-22 08:04:25 to 2019-07-22 08:21:27 (17.0 minutes) and wrote 949 records for B6U19 | 2019-07-22 08:20:17 HD Request # 86 | Intraday download COMPLETE for B6U19. Completion time: 1s. Unique request ID: 85 | 2019-07-22 08:20:17 Removed historical data download ID 85 | 2019-07-22 08:20:17 Real-time Intraday chart data file updates started for B6U19 | 2019-07-22 08:20:17 Intraday chart data file opened for B6U19 | 2019-07-22 08:20:17 Date Time Of Last Edit: 2019-07-22 07:27:58
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| [2019-07-22 07:35:38] |
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You are running an out-of-date version of Sierra Chart. We need you to update to the current version following the instructions here: Software Download: Fast Update If are some reason need to use an older version, then to receive real-time data you need to be using a current version. So install the current version of Sierra Chart into a new folder on your system. And you can keep the old version for just historical data purposes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-22 07:37:04
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