Support Board
Date/Time: Sat, 01 Feb 2025 14:58:13 +0000
Sierra Keeps Crashing and Closing randomly
View Count: 857
| [2019-07-19 16:13:09] |
| User274676 - Posts: 38 |
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Please advise I am using version 1952.
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| [2019-07-19 16:28:21] |
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Make sure you are not using the OpenGL option: Global Settings >> Graphics Settings >> Other >> Use OpenGL for Chart Graphics. Restart Sierra Chart after disabling that option. Also run Sierra Chart in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode The issue could be caused by custom studies: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface Let us know if you still have a problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-19 16:28:31
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| [2019-07-22 16:26:15] |
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From User: OpenGL option was not enabled.
I have only ran SC in Safe Mode. Since, then SC has been fine. Has not crashed once. Could it be my custom indicators? Sierra Chart Support |
| [2019-07-22 17:05:20] |
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Yes it is caused by your custom studies. Refer to help topic 17 here in regards to this: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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