Support Board
Date/Time: Sat, 01 Feb 2025 12:40:58 +0000
Trading Account Assignment Request Form
View Count: 821
| [2019-07-18 20:29:45] |
| joemarc - Posts: 11 |
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I just tried again with the forced login option, and still no luck getting real-time data. Here's the most recent log: Reading Internal Order ID file. | 2019-07-18 16:14:24.997 Reading Trade Orders file. | 2019-07-18 16:14:25.098 Reading Trade Positions file. | 2019-07-18 16:14:25.098 Reading Account Balance file. | 2019-07-18 16:14:25.099 UDPListener (1404). Port 22904 | Listening on UDP port 22904. | 2019-07-18 16:14:25.120 Software version: 1941 64-bit | 2019-07-18 16:14:25.120 Usage end date: 2019-08-18 | 2019-07-18 16:14:25.120 Enabled for: Advanced Features. | 2019-07-18 16:14:25.120 Enabled for: Advanced Features 2. | 2019-07-18 16:14:25.120 Enabled for: Sierra Chart Historical Data Service. | 2019-07-18 16:14:25.120 Enabled for: Sierra Chart Bundled Real-Time Exchange Data Feed. | 2019-07-18 16:14:25.120 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-07-18 16:14:25.120 Current selected Data/Trading service: SC Futures Order Routing/Data | 2019-07-18 16:14:25.120 Custom symbol settings values: enabled | 2019-07-18 16:14:25.120 Chart Update Interval: 500 | 2019-07-18 16:14:25.120 Intraday Data Storage Time Unit: 0 | 2019-07-18 16:14:25.120 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-07-18 16:14:25.120 2019-07-18 16:14:25 Local computer time | 2019-07-18 16:14:25.120 2019-07-18 20:14:25 Local computer time in UTC | 2019-07-18 16:14:25.120 2019-07-18 16:14:25 Local computer time in SC Time Zone | 2019-07-18 16:14:25.120 2019-07-18 20:14:24 Server time in UTC | 2019-07-18 16:14:25.120 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-07-18 16:14:25.120 Program path: C:\SierraChart\ | 2019-07-18 16:14:25.120 Data Files path: C:\SierraChart\Data\ | 2019-07-18 16:14:25.120 OS Version Number: 10.0 | 2019-07-18 16:14:25.120 Locale Setting: C | 2019-07-18 16:14:25.120 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-07-18 16:14:25.121 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2019-07-18 16:14:25.121 Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures.dtc.trading. Request ID: 1. | 2019-07-18 16:14:25.121 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Connecting to IP: 46.4.97.203. | 2019-07-18 16:14:25.121 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-07-18 16:14:25.138 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-07-18 16:14:25.271 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-07-18 16:14:25.271 Received 5 login tokens. | 2019-07-18 16:14:25.596 Symbol settings MD5 received. Request ID: 1. | 2019-07-18 16:14:25.808 Symbol settings are up-to-date for sc_futures.dtc.trading. | 2019-07-18 16:14:25.808 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-07-18 16:14:25.843 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-07-18 16:14:25.970 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-07-18 16:14:25.971 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. | 2019-07-18 16:14:26.051 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2019-07-18 16:14:26.180 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Closed. | 2019-07-18 16:14:26.180 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-07-18 16:14:27.114 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-07-18 16:14:27.114 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-07-18 16:14:27.937 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-07-18 16:14:28.065 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-07-18 16:14:28.065 ZNU19_FUT_CBOT 5 Min #1 | Reloading chart. | 2019-07-18 16:14:30.042 ESU19_FUT_CME 5 Min #5 | Reloading chart. | 2019-07-18 16:14:30.067 ESU19_FUT_CME Daily #9 | Reloading chart. | 2019-07-18 16:14:30.083 + Chart Data Loading Thread Stopwatch: 0.006335 seconds. | 2019-07-18 16:14:30.093 ZNU19_FUT_CBOT 5 Min #2 | Reloading chart. | 2019-07-18 16:14:30.103 ESU19_FUT_CME Daily #9 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-07-18 16:14:30.134 Intraday data recording state for symbol ZNU19_FUT_CBOT is set to download 'Pending'. | 2019-07-18 16:14:30.531 HD Request # 2 | Downloading Intraday chart data for ZNU19_FUT_CBOT to the file ZNU19_FUT_CBOT.scid. Service: cbot | 2019-07-18 16:14:30.531 HD Request # 2 | Download start date-time: 2019-07-18 16:02:14.000 | 2019-07-18 16:14:30.532 HD Request # 2 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2019-07-18 16:14:30.532 Socket (1) | Creating socket. | 2019-07-18 16:14:30.532 Socket (1) | Connecting to IP: 8.18.161.133. | 2019-07-18 16:14:30.532 Intraday data recording state for symbol ESU19_FUT_CME is set to download 'Pending'. | 2019-07-18 16:14:30.564 HD Request # 3 | Downloading Historical Daily chart data for ESU19_FUT_CME. Starting date: 2019-07-17. Service: sc_futures.dtc.trading | 2019-07-18 16:14:30.584 HD Request # 3 | Requesting historical Daily data for ESU19 starting at 2019-07-16 | 2019-07-18 16:14:30.584 HTTPS connection ID:1 to historicaldata.sierrachart.com:443 for request ID:1 (2) | Creating socket. Using TLS 1.2. | 2019-07-18 16:14:30.584 HTTPS connection ID:1 to historicaldata.sierrachart.com:443 for request ID:1 (2) | Connecting to IP: 88.99.0.216. | 2019-07-18 16:14:30.584 HD Request # 2 | Setting DTC encoding to Binary VLS | 2019-07-18 16:14:30.651 HD Request # 2 | Sending historical data logon request message. | 2019-07-18 16:14:30.651 SC Futures Order Routing/Data | Connecting to the server futurestrading2.sierracharts.com. Port 11098 | 2019-07-18 16:14:30.691 HD Request # 2 | Requesting Intraday data. Start date-time: 2019-07-18 16:02:14. Record interval: 0. Symbol: ZNU19 | 2019-07-18 16:14:30.709 DTC Client socket (3) | Creating socket. Using TLS 1.2. | 2019-07-18 16:14:30.709 DTC Client socket (3) | Connecting to IP: 208.185.224.129. | 2019-07-18 16:14:30.710 HD Request # 2 | Decompressing data. | 2019-07-18 16:14:30.764 HD Request # 2 | Receiving Intraday data for ZNU19_FUT_CBOT starting at 2019-07-18 16:02:14 | 2019-07-18 16:14:30.764 HD Request # 2 | Timestamp of first Intraday data file record written: 2019-07-18 16:02:20 | 2019-07-18 16:14:30.765 HD Request # 2 | Historical data for ZNU19_FUT_CBOT is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2019-07-18 16:14:30.765 Socket (1) | Shutdown started. Waiting for graceful close. | 2019-07-18 16:14:30.765 Historical data download thread signaled to stop. | 2019-07-18 16:14:30.766 HD Request # 2 | Received 337 records from 2019-07-18 16:02:14.000 to 2019-07-18 16:04:30.000 (2.3 minutes) and wrote 324 records for ZNU19_FUT_CBOT | 2019-07-18 16:14:30.766 HD Request # 2 | Completion time: 0s | 2019-07-18 16:14:30.771 HD Request # 2 | Intraday data download complete for ZNU19_FUT_CBOT. Unique request ID: 1 | 2019-07-18 16:14:30.771 Removed historical data download ID 1 | 2019-07-18 16:14:30.771 SC Futures Order Routing/Data | Connected to server. | 2019-07-18 16:14:30.772 SC Futures Order Routing/Data | Starting socket receive thread. | 2019-07-18 16:14:30.772 SC Futures Order Routing/Data | Sending encoding request to server: Binary VLS | 2019-07-18 16:14:30.772 HD Request # 4 | Downloading Intraday chart data for ESU19_FUT_CME to the file ESU19_FUT_CME.scid. Service: cme | 2019-07-18 16:14:30.772 HD Request # 4 | Download start date-time: 2019-07-18 16:02:16.000 | 2019-07-18 16:14:30.773 HD Request # 4 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2019-07-18 16:14:30.773 Socket (4) | Creating socket. | 2019-07-18 16:14:30.773 Socket (4) | Connecting to IP: 8.18.161.135. | 2019-07-18 16:14:30.773 Socket (1) | Socket gracefully closed by remote side. | 2019-07-18 16:14:30.818 Socket (1) | Closed. | 2019-07-18 16:14:30.818 HD Request # 4 | Setting DTC encoding to Binary VLS | 2019-07-18 16:14:30.888 HD Request # 4 | Sending historical data logon request message. | 2019-07-18 16:14:30.888 HD Request # 4 | Requesting Intraday data. Start date-time: 2019-07-18 16:02:16. Record interval: 0. Symbol: ESU19 | 2019-07-18 16:14:30.942 SC Futures Order Routing/Data | Setting DTC encoding to Binary VLS | 2019-07-18 16:14:30.950 SC Futures Order Routing/Data | Sending logon request message. | 2019-07-18 16:14:30.950 HD Request # 4 | Decompressing data. | 2019-07-18 16:14:30.996 SC Futures Order Routing/Data | Received logon response. | 2019-07-18 16:14:31.010 SC Futures Order Routing/Data | Server Name: SC DTC Server. | 2019-07-18 16:14:31.010 SC Futures Order Routing/Data | Server protocol version: 8. Client protocol version: 8 | 2019-07-18 16:14:31.010 SC Futures Order Routing/Data | Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading|SymbolSettings=trading_technologies_v2.trading. | 2019-07-18 16:14:31.010 SC Futures Order Routing/Data | Trading is supported. | 2019-07-18 16:14:31.010 SC Futures Order Routing/Data | Order cancel and replace is supported. | 2019-07-18 16:14:31.010 SC Futures Order Routing/Data | OCO Orders supported. | 2019-07-18 16:14:31.010 SC Futures Order Routing/Data | Bracket Orders supported. | 2019-07-18 16:14:31.010 SC Futures Order Routing/Data | Connected to data and trading server. | 2019-07-18 16:14:31.010 SC Futures Order Routing/Data | Starting real-time market data updates for: ZNU19_FUT_CBOT. ID: 1 | 2019-07-18 16:14:31.030 SC Futures Order Routing/Data | Subscribing to streaming market data in the service client is not supported. Symbol: ZNU19_FUT_CBOT | 2019-07-18 16:14:31.030 SC Futures Order Routing/Data | Requesting security definition data for: ZNU19_FUT_CBOT. ID: 1 | 2019-07-18 16:14:31.030 Intraday data recording state for symbol ZNU19_FUT_CBOT is set to download 'Pending'. | 2019-07-18 16:14:31.030 SC Futures Order Routing/Data | Starting real-time market data updates for: ESU19_FUT_CME. ID: 2 | 2019-07-18 16:14:31.061 SC Futures Order Routing/Data | Subscribing to streaming market data in the service client is not supported. Symbol: ESU19_FUT_CME | 2019-07-18 16:14:31.061 SC Futures Order Routing/Data | Requesting security definition data for: ESU19_FUT_CME. ID: 2 | 2019-07-18 16:14:31.061 SC Futures Order Routing/Data | Received security definition for symbol ZNU19_FUT_CBOT | 2019-07-18 16:14:31.089 HD Request # 4 | Receiving Intraday data for ESU19_FUT_CME starting at 2019-07-18 16:02:16 | 2019-07-18 16:14:31.109 HD Request # 4 | Timestamp of first Intraday data file record written: 2019-07-18 16:02:17 | 2019-07-18 16:14:31.110 HD Request # 4 | Re-requesting historical data for ESU19_FUT_CME to get the latest data since the download was started while not connected to primary service. | 2019-07-18 16:14:31.111 Socket (4) | Shutdown started. Waiting for graceful close. | 2019-07-18 16:14:31.111 Intraday data recording state for symbol ESU19_FUT_CME is set to download 'Pending'. | 2019-07-18 16:14:31.111 Historical data download thread signaled to stop. | 2019-07-18 16:14:31.111 HD Request # 4 | Received 4986 records from 2019-07-18 16:02:16.000 to 2019-07-18 16:04:31.001 (2.3 minutes) and wrote 4982 records for ESU19_FUT_CME | 2019-07-18 16:14:31.112 HD Request # 4 | Completion time: 0s | 2019-07-18 16:14:31.117 Delaying start of download for ESU19_FUT_CME | 2019-07-18 16:14:31.117 SC Futures Order Routing/Data | Received security definition for symbol ESU19_FUT_CME | 2019-07-18 16:14:31.119 Socket (4) | Socket gracefully closed by remote side. | 2019-07-18 16:14:31.164 Socket (4) | Closed. | 2019-07-18 16:14:31.164 + Chart Data Loading Thread Stopwatch: 1.2977733 seconds. | 2019-07-18 16:14:31.404 ZNU19_FUT_CBOT 5 Min #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-07-18 16:14:31.405 HD Request # 3 | Receiving historical Daily data for ESU19_FUT_CME starting at 2019-07-17 | 2019-07-18 16:14:31.785 HD Request # 3 | Writing historical Daily data to the file ESU19_FUT_CME.dly | 2019-07-18 16:14:31.785 HD Request # 3 | Received 3 records from 2019-07-17 00:00:00 to 2019-07-18 00:00:00 (2.0 days) and wrote 2 records for ESU19_FUT_CME | 2019-07-18 16:14:31.789 HD Request # 3 | Completion time: 1s | 2019-07-18 16:14:31.797 HD Request # 3 | Daily data download complete for ESU19_FUT_CME. Unique request ID: 3 | 2019-07-18 16:14:31.797 Removed historical data download ID 3 | 2019-07-18 16:14:31.797 HTTPS connection ID:1 to historicaldata.sierrachart.com:443 for request ID:1 (2) | Shutdown started. Waiting for graceful close. | 2019-07-18 16:14:32.046 ESU19_FUT_CME Daily #9 | Reloading chart. | 2019-07-18 16:14:32.080 + Chart Data Loading Thread Stopwatch: 0.0047736 seconds. | 2019-07-18 16:14:32.087 ESU19_FUT_CME Daily #9 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-07-18 16:14:32.088 HTTPS connection ID:1 to historicaldata.sierrachart.com:443 for request ID:1 (2) | Socket gracefully closed by remote side. | 2019-07-18 16:14:32.174 HTTPS connection ID:1 to historicaldata.sierrachart.com:443 for request ID:1 (2) | Closed. | 2019-07-18 16:14:32.174 + Chart Data Loading Thread Stopwatch: 2.3290477 seconds. | 2019-07-18 16:14:32.372 ZNU19_FUT_CBOT 5 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-07-18 16:14:32.373 + Chart Data Loading Thread Stopwatch: 2.9854337 seconds. | 2019-07-18 16:14:33.054 Requesting market depth updates for: ZNU19_FUT_CBOT if supported. | 2019-07-18 16:14:35.998 Separate subscription for market depth updates not supported. ZNU19_FUT_CBOT | 2019-07-18 16:14:35.998 HD Request # 5 | Downloading Intraday chart data for ESU19_FUT_CME to the file ESU19_FUT_CME.scid. Service: cme | 2019-07-18 16:14:36.924 HD Request # 5 | Download start date-time: 2019-07-18 16:04:31.000 | 2019-07-18 16:14:36.925 HD Request # 5 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2019-07-18 16:14:36.925 Socket (1) | Creating socket. | 2019-07-18 16:14:36.926 Socket (1) | Connecting to IP: 8.18.161.133. | 2019-07-18 16:14:36.926 HD Request # 5 | Setting DTC encoding to Binary VLS | 2019-07-18 16:14:37.054 HD Request # 5 | Sending historical data logon request message. | 2019-07-18 16:14:37.054 HD Request # 5 | Requesting Intraday data. Start date-time: 2019-07-18 16:04:31. Record interval: 0. Symbol: ESU19 | 2019-07-18 16:14:37.128 HD Request # 5 | Decompressing data. | 2019-07-18 16:14:37.183 HD Request # 5 | Receiving Intraday data for ESU19_FUT_CME starting at 2019-07-18 16:04:31 | 2019-07-18 16:14:37.184 HD Request # 5 | Timestamp of first Intraday data file record written: 2019-07-18 16:04:32 | 2019-07-18 16:14:37.184 Socket (1) | Shutdown started. Waiting for graceful close. | 2019-07-18 16:14:37.185 Historical data download thread signaled to stop. | 2019-07-18 16:14:37.185 HD Request # 5 | Received 69 records from 2019-07-18 16:04:31.000 to 2019-07-18 16:04:37.031 (6.0 seconds) and wrote 67 records for ESU19_FUT_CME | 2019-07-18 16:14:37.185 HD Request # 5 | Completion time: 1s | 2019-07-18 16:14:37.191 HD Request # 5 | Intraday data download complete for ESU19_FUT_CME. Unique request ID: 2 | 2019-07-18 16:14:37.191 Removed historical data download ID 2 | 2019-07-18 16:14:37.191 Real-time Intraday chart data file updates started for ESU19_FUT_CME | 2019-07-18 16:14:37.191 Intraday chart data file opened for ESU19_FUT_CME | 2019-07-18 16:14:37.191 HD Request # 6 | Downloading Intraday chart data for ZNU19_FUT_CBOT to the file ZNU19_FUT_CBOT.scid. Service: cbot | 2019-07-18 16:14:37.191 HD Request # 6 | Download start date-time: 2019-07-18 16:04:30.000 | 2019-07-18 16:14:37.192 HD Request # 6 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2019-07-18 16:14:37.192 Socket (2) | Creating socket. | 2019-07-18 16:14:37.192 Socket (2) | Connecting to IP: 8.18.161.135. | 2019-07-18 16:14:37.192 Socket (1) | Socket gracefully closed by remote side. | 2019-07-18 16:14:37.237 Socket (1) | Closed. | 2019-07-18 16:14:37.238 HD Request # 6 | Setting DTC encoding to Binary VLS | 2019-07-18 16:14:37.305 HD Request # 6 | Sending historical data logon request message. | 2019-07-18 16:14:37.305 HD Request # 6 | Requesting Intraday data. Start date-time: 2019-07-18 16:04:30. Record interval: 0. Symbol: ZNU19 | 2019-07-18 16:14:37.364 HD Request # 6 | Decompressing data. | 2019-07-18 16:14:37.419 HD Request # 6 | Receiving Intraday data for ZNU19_FUT_CBOT starting at 2019-07-18 16:04:30 | 2019-07-18 16:14:37.421 HD Request # 6 | Timestamp of first Intraday data file record written: 2019-07-18 16:04:36 | 2019-07-18 16:14:37.421 Socket (2) | Shutdown started. Waiting for graceful close. | 2019-07-18 16:14:37.421 Historical data download thread signaled to stop. | 2019-07-18 16:14:37.421 HD Request # 6 | Received 8 records from 2019-07-18 16:04:30.000 to 2019-07-18 16:04:36.006 (6.0 seconds) and wrote 7 records for ZNU19_FUT_CBOT | 2019-07-18 16:14:37.422 HD Request # 6 | Completion time: 0s | 2019-07-18 16:14:37.426 HD Request # 6 | Intraday data download complete for ZNU19_FUT_CBOT. Unique request ID: 4 | 2019-07-18 16:14:37.426 Removed historical data download ID 4 | 2019-07-18 16:14:37.426 Real-time Intraday chart data file updates started for ZNU19_FUT_CBOT | 2019-07-18 16:14:37.426 Intraday chart data file opened for ZNU19_FUT_CBOT | 2019-07-18 16:14:37.426 Socket (2) | Socket gracefully closed by remote side. | 2019-07-18 16:14:37.474 Socket (2) | Closed. | 2019-07-18 16:14:37.474 |
| [2019-07-18 22:02:40] |
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This is the problem: Software version: 1941 64-bit | 2019-07-18 16:14:25.120 You need to be running version 1944 or higher. Follow the instructions here to update: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-18 22:03:04
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