Support Board
Date/Time: Thu, 06 Mar 2025 06:07:49 +0000
Daily Stock Chart
View Count: 856
| [2019-07-16 22:00:34] |
| rxtrading - Posts: 33 |
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Hello, When I load a daily bar/candle chart for any cash equity it only shows one bar. I am expecting to see multiple days (at the very least). However, when I load an intraday chart I'm able to see multiple days in what ever time period I've selected. Any idea why this is behaving this way and how I can correct it? https://www.sierrachart.com/image.php?Image=1563313582949.png |
 BAC [C-D][M] Daily #17 2019-07-16 16_47_34.064.png / V - Attached On 2019-07-16 21:56:06 UTC - Size: 18.23 KB - 351 views |
| [2019-07-17 09:15:31] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-17 15:32:04] |
| rxtrading - Posts: 33 |
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Software version: 1941 64-bit | 2019-07-17 10:25:51.051 Usage end date: 2020-06-10 | 2019-07-17 10:25:51.051 Enabled for: Advanced Features. | 2019-07-17 10:25:51.051 Enabled for: Advanced Features 2. | 2019-07-17 10:25:51.051 Enabled for: Sierra Chart Historical Data Service. | 2019-07-17 10:25:51.051 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-07-17 10:25:51.051 Enabled for exchange: INDEXES_DATA_BARCHART | 2019-07-17 10:25:51.051 Enabled for exchange: CME (Trading Account Required) | 2019-07-17 10:25:51.051 Enabled for exchange: CBOT (Trading Account Required) | 2019-07-17 10:25:51.051 Enabled for exchange: COMEX (Trading Account Required) | 2019-07-17 10:25:51.051 Enabled for exchange: NYMEX (Trading Account Required) | 2019-07-17 10:25:51.051 Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX, BATS) | 2019-07-17 10:25:51.051 Enabled for exchange: BATS (NYSE, NASDAQ) | 2019-07-17 10:25:51.051 Received 1 data feed usernames. | 2019-07-17 10:25:51.051 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-07-17 10:25:51.051 Current selected Data/Trading service: SC Futures Order Routing/Data | 2019-07-17 10:25:51.051 Custom symbol settings values: enabled | 2019-07-17 10:25:51.051 Chart Update Interval: 500 | 2019-07-17 10:25:51.051 Intraday Data Storage Time Unit: 0 | 2019-07-17 10:25:51.051 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-07-17 10:25:51.051 2019-07-17 10:25:51 Local computer time | 2019-07-17 10:25:51.051 2019-07-17 15:25:51 Local computer time in UTC | 2019-07-17 10:25:51.051 2019-07-17 10:25:51 Local computer time in SC Time Zone | 2019-07-17 10:25:51.051 2019-07-16 22:13:29 Server time in UTC | 2019-07-17 10:25:51.051 Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-07-17 10:25:51.051 Program path: D:\SierraChart\ | 2019-07-17 10:25:51.051 Data Files path: D:\SierraChart\Data\ | 2019-07-17 10:25:51.051 OS Version Number: 10.0 | 2019-07-17 10:25:51.052 Locale Setting: C | 2019-07-17 10:25:51.052 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-07-17 10:25:51.052 No historical data client is currently set to download historical Daily data for AMZN. | 2019-07-17 10:27:00.857 |
| [2019-07-17 16:40:18] |
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Select Global Settings >> Symbol Settings. Uncheck Use Custom Symbol Settings Values. Press OK. After that select Edit >> Download Data For All Historical Charts. This will resolve the problem. We will be providing more information about this issue later today in a separate post on this Support Board. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-17 16:40:38
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| [2019-07-17 16:56:50] |
| rxtrading - Posts: 33 |
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That didn't work. I was already using "USWS" symbol. So, I tried it on that one. I also tried loading a symbol I've never loaded before, same outcome. Here is the log: Software version: 1941 64-bit | 2019-07-17 11:52:48.744 Usage end date: 2020-06-10 | 2019-07-17 11:52:48.744 Enabled for: Advanced Features. | 2019-07-17 11:52:48.744 Enabled for: Advanced Features 2. | 2019-07-17 11:52:48.744 Enabled for: Sierra Chart Historical Data Service. | 2019-07-17 11:52:48.744 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-07-17 11:52:48.744 Enabled for exchange: INDEXES_DATA_BARCHART | 2019-07-17 11:52:48.744 Enabled for exchange: CME (Trading Account Required) | 2019-07-17 11:52:48.744 Enabled for exchange: CBOT (Trading Account Required) | 2019-07-17 11:52:48.744 Enabled for exchange: COMEX (Trading Account Required) | 2019-07-17 11:52:48.744 Enabled for exchange: NYMEX (Trading Account Required) | 2019-07-17 11:52:48.744 Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX, BATS) | 2019-07-17 11:52:48.744 Enabled for exchange: BATS (NYSE, NASDAQ) | 2019-07-17 11:52:48.744 Received 1 data feed usernames. | 2019-07-17 11:52:48.744 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-07-17 11:52:48.744 Current selected Data/Trading service: SC Futures Order Routing/Data | 2019-07-17 11:52:48.744 Custom symbol settings values: disabled | 2019-07-17 11:52:48.744 Chart Update Interval: 500 | 2019-07-17 11:52:48.744 Intraday Data Storage Time Unit: 0 | 2019-07-17 11:52:48.744 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-07-17 11:52:48.744 2019-07-17 11:52:48 Local computer time | 2019-07-17 11:52:48.744 2019-07-17 16:52:48 Local computer time in UTC | 2019-07-17 11:52:48.744 2019-07-17 11:52:48 Local computer time in SC Time Zone | 2019-07-17 11:52:48.744 2019-07-16 22:13:29 Server time in UTC | 2019-07-17 11:52:48.744 Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-07-17 11:52:48.744 Program path: D:\SierraChart\ | 2019-07-17 11:52:48.744 Data Files path: D:\SierraChart\Data\ | 2019-07-17 11:52:48.744 OS Version Number: 10.0 | 2019-07-17 11:52:48.745 Locale Setting: C | 2019-07-17 11:52:48.745 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-07-17 11:52:48.745 No historical data client is currently set to download historical Daily data for USWS. | 2019-07-17 11:53:00.834 FB [C-D][M] Daily #17 | Reloading chart. | 2019-07-17 11:53:55.816 FB [C-D][M] Daily #17 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2019-07-17 11:53:55.816 FB [C-D][M] Daily #17 | There are no continuous futures contract symbols. Loading data normally. | 2019-07-17 11:53:55.816 FB [C-D][M] Daily #17 | Currently no data in file to display. Will start historical data download and real-time updates. File: D:\SierraChart\Data\FB.dly | 2019-07-17 11:53:55.858 FB [C-D][M] 0.08 Range #19 | Reloading chart. | 2019-07-17 11:53:55.863 FB [C-D][M] 0.08 Range #19 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2019-07-17 11:53:55.863 FB [C-D][M] 0.08 Range #19 | There are no continuous futures contract symbols. Loading data normally. | 2019-07-17 11:53:55.863 FB [C-D][M] 0.08 Range #19 | Currently no data in file to display. Will start historical data download and real-time updates. File: D:\SierraChart\Data\FB.scid | 2019-07-17 11:53:55.871 FB [C-D][M] 0.10 Range #6 | Reloading chart. | 2019-07-17 11:53:55.878 FB [C-D][M] 0.10 Range #6 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2019-07-17 11:53:55.878 FB [C-D][M] 0.10 Range #6 | There are no continuous futures contract symbols. Loading data normally. | 2019-07-17 11:53:55.878 FB [C-D][M] 30 Sec #12 | Reloading chart. | 2019-07-17 11:53:55.885 FB [C-D][M] 30 Sec #12 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2019-07-17 11:53:55.886 FB [C-D][M] 30 Sec #12 | There are no continuous futures contract symbols. Loading data normally. | 2019-07-17 11:53:55.886 FB [C-D][M] 0.10 Range #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: D:\SierraChart\Data\FB.scid | 2019-07-17 11:53:55.891 + Loading market depth data. | 2019-07-17 11:53:55.892 FB [C-D][M] 30 Sec #12 | Currently no data in file to display. Will start historical data download and real-time updates. File: D:\SierraChart\Data\FB.scid | 2019-07-17 11:53:55.894 FB[M] #11 | Reloading chart. | 2019-07-17 11:53:55.898 FB [C-D][M] 1000 Trades #3 | Reloading chart. | 2019-07-17 11:53:55.903 FB [C-D][M] 1000 Trades #3 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2019-07-17 11:53:55.903 FB [C-D][M] 1000 Trades #3 | There are no continuous futures contract symbols. Loading data normally. | 2019-07-17 11:53:55.903 FB[M] #11 | Currently no data in file to display. Will start historical data download and real-time updates. File: D:\SierraChart\Data\FB.scid | 2019-07-17 11:53:55.908 + Loading market depth data. | 2019-07-17 11:53:55.909 Mapping FB to FB. Service code: equities.us | 2019-07-17 11:53:55.909 SC Data - All Services | Starting real-time market data updates for: FB (FB). ID: 25 Service code: equities.us | 2019-07-17 11:53:55.910 SC Data - All Services | Requesting security definition data for: FB (FB). ID: 25 | 2019-07-17 11:53:55.910 Intraday data recording state for symbol FB is set to download 'Pending'. | 2019-07-17 11:53:55.910 Delaying start of download for FB | 2019-07-17 11:53:55.910 FB [C-D][M] 1000 Trades #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: D:\SierraChart\Data\FB.scid | 2019-07-17 11:53:55.911 SC Data - All Services | Received security definition for symbol FB | 2019-07-17 11:53:55.948 Requesting market depth updates for: FB if supported. | 2019-07-17 11:53:55.960 Separate subscription for market depth updates not supported. FB | 2019-07-17 11:53:55.960 FB[M] Rev. 5t #23 | Reloading chart. | 2019-07-17 11:53:55.966 + Loading market depth data. | 2019-07-17 11:53:55.977 FB[M] #8 | Reloading chart. | 2019-07-17 11:53:56.084 FB[M] #8 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-07-17 11:53:56.091 FB [C-D][M] #1 | Reloading chart. | 2019-07-17 11:53:56.294 FB [C-D][M] #1 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2019-07-17 11:53:56.294 FB [C-D][M] #1 | There are no continuous futures contract symbols. Loading data normally. | 2019-07-17 11:53:56.294 FB [C-D][M] #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: D:\SierraChart\Data\FB.scid | 2019-07-17 11:53:56.302 No historical data client is currently set to download historical Daily data for FB. | 2019-07-17 11:53:56.319 FB[M] Rev. 5t #23 | Currently no data in file to display. Will start historical data download and real-time updates. File: D:\SierraChart\Data\FB.scid | 2019-07-17 11:53:56.462 Opened cached Depth file: D:\SierraChart\Data\MarketDepthData\FB.2019-07-17.depth | 2019-07-17 11:53:56.474 HD Request # 20 | Downloading Intraday chart data for FB to the file FB.scid. Service: equities.us | 2019-07-17 11:54:00.430 Compressing file: D:\SierraChart\Data\FB.scid. This may take a while. | 2019-07-17 11:54:00.431 HD Request # 20 | Download start date-time: 2019-01-12 10:54:00.000 | 2019-07-17 11:54:00.431 HD Request # 20 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2019-07-17 11:54:00.431 Socket (1) | Creating socket. | 2019-07-17 11:54:00.485 Socket (1) | Connecting to IP: 8.18.161.135. | 2019-07-17 11:54:00.486 HD Request # 20 | Setting DTC encoding to Binary VLS | 2019-07-17 11:54:00.537 HD Request # 20 | Sending historical data logon request message. | 2019-07-17 11:54:00.537 HD Request # 20 | Requesting Intraday data. Start date-time: 2019-01-12 10:54:00. Record interval: 0. Symbol: FB | 2019-07-17 11:54:00.558 HD Request # 20 | Decompressing data. | 2019-07-17 11:54:00.584 HD Request # 20 | Receiving Intraday data for FB starting at 2019-01-14 03:00:00 | 2019-07-17 11:54:00.659 HD Request # 20 | Timestamp of first Intraday data file record written: 2019-01-14 03:00:00 | 2019-07-17 11:54:00.660 FB [C-D][M] 30 Sec #12 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-07-17 11:54:00.940 FB [C-D][M] #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-07-17 11:54:01.133 FB [C-D][M] 1000 Trades #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-07-17 11:54:01.920 FB[M] #11 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-07-17 11:54:02.704 FB[M] Rev. 5t #23 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-07-17 11:54:04.077 |
| [2019-07-17 21:00:04] |
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We know what the issue is. We will have this issue resolved later this evening. It relates to the particular service you are using. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-18 02:37:47] |
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Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings After that select Edit >> Download Data For All Historical Charts. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-18 14:26:34] |
| rxtrading - Posts: 33 |
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That worked. Thanks!
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