Support Board
Date/Time: Sat, 01 Feb 2025 12:45:47 +0000
Issues on change to SC Order Routing
View Count: 968
| [2019-07-16 04:23:27] |
| YMllc - Posts: 36 |
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have Denali feed paid for and Exchanges activated, credit in account for order routing fees, etc. Logged off / back in after about 30 minutes from activation. SC says I'm connected, but no data coming in, cannot get any data (chart / options / spreads) for any symbol, no DOM, nada. curious what I've done wrong?
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| [2019-07-16 06:05:31] |
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The first step is to update to the latest prerelease following the instructions here: Software Download: Fast Update This is version 1950 at this time. When done, if you still have a problem let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-16 12:05:05] |
| YMllc - Posts: 36 |
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Downloaded the pre-release and this issue is still occuring
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| [2019-07-16 14:19:51] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-16 14:34:09] |
| YMllc - Posts: 36 |
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log below: Software version: 1950 32-bit | 2019-07-16 09:31:24.249 Usage end date: 2020-05-13 | 2019-07-16 09:31:24.249 Enabled for: Advanced Features 2. | 2019-07-16 09:31:24.249 Enabled for: Sierra Chart Historical Data Service. | 2019-07-16 09:31:24.249 Enabled for: Sierra Chart Bundled Real-Time Exchange Data Feed. | 2019-07-16 09:31:24.249 Enabled for exchange2: CME (Trading Account Required) | 2019-07-16 09:31:24.249 Enabled for exchange2: CBOT (Trading Account Required) | 2019-07-16 09:31:24.249 Enabled for exchange2: COMEX (Trading Account Required) | 2019-07-16 09:31:24.249 Enabled for exchange2: NYMEX (Trading Account Required) | 2019-07-16 09:31:24.249 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-07-16 09:31:24.249 Current selected Data/Trading service: SC Futures Order Routing/Data | 2019-07-16 09:31:24.249 Custom symbol settings values: enabled | 2019-07-16 09:31:24.249 Chart Update Interval: 500 | 2019-07-16 09:31:24.249 Intraday Data Storage Time Unit: 0 | 2019-07-16 09:31:24.249 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-07-16 09:31:24.249 2019-07-16 09:31:24 Local computer time | 2019-07-16 09:31:24.249 2019-07-16 14:31:24 Local computer time in UTC | 2019-07-16 09:31:24.249 2019-07-16 09:31:24 Local computer time in SC Time Zone | 2019-07-16 09:31:24.249 2019-07-16 14:21:56 Server time in UTC | 2019-07-16 09:31:24.249 Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-07-16 09:31:24.249 Program path: C:\SierraChart\ | 2019-07-16 09:31:24.249 Data Files path: C:\SierraChart\Data\ | 2019-07-16 09:31:24.249 OS Version Number: 10.0 | 2019-07-16 09:31:24.249 Locale Setting: C | 2019-07-16 09:31:24.249 DLLs: Ross.dll, sst_AutoTradingOnSignal.dll, sst_AutoTradingOnSignal_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-07-16 09:31:24.249 File >> Disconnect selected. | 2019-07-16 09:31:28.520 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2019-07-16 09:31:28.520 SC Futures Order Routing/Data | Disconnected. | 2019-07-16 09:31:28.520 DTC Client socket (1) | Socket gracefully closed by remote side. | 2019-07-16 09:31:28.552 DTC Client socket (1) | Closed. | 2019-07-16 09:31:28.552 SC Futures Order Routing/Data | Connecting to the server futurestrading2.sierracharts.com. Port 11098 | 2019-07-16 09:32:12.072 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2019-07-16 09:32:12.122 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2019-07-16 09:32:12.122 SC Futures Order Routing/Data | Connected to server. | 2019-07-16 09:32:12.155 SC Futures Order Routing/Data | Starting socket receive thread. | 2019-07-16 09:32:12.156 SC Futures Order Routing/Data | Sending encoding request to server: Binary VLS | 2019-07-16 09:32:12.156 SC Futures Order Routing/Data | Setting DTC encoding to Binary VLS | 2019-07-16 09:32:12.254 SC Futures Order Routing/Data | Sending logon request message. | 2019-07-16 09:32:12.254 SC Futures Order Routing/Data | Received logon response. | 2019-07-16 09:32:12.289 SC Futures Order Routing/Data | Server Name: SC DTC Server. | 2019-07-16 09:32:12.289 SC Futures Order Routing/Data | Server protocol version: 8. Client protocol version: 8 | 2019-07-16 09:32:12.289 SC Futures Order Routing/Data | Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading|SymbolSettings=trading_technologies_v2.trading. | 2019-07-16 09:32:12.289 SC Futures Order Routing/Data | Trading is supported. | 2019-07-16 09:32:12.289 SC Futures Order Routing/Data | Order cancel and replace is supported. | 2019-07-16 09:32:12.289 SC Futures Order Routing/Data | OCO Orders supported. | 2019-07-16 09:32:12.289 SC Futures Order Routing/Data | Bracket Orders supported. | 2019-07-16 09:32:12.289 SC Futures Order Routing/Data | Connected to data and trading server. | 2019-07-16 09:32:12.289 |
| [2019-07-16 14:47:13] |
| YMllc - Posts: 36 |
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if i switch back to SC data services I do have data, but when orders are submitted it reverts to SIM, and will not submit to my live account, despite "trade simulation mode on" being UNCHECKED
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| [2019-07-16 15:36:40] |
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You need to convert the symbols with: Edit >> Translate Symbols To Current Service Refer to the documentation here for that command: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-16 18:11:59
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