Support Board
Date/Time: Sat, 01 Feb 2025 12:52:10 +0000
TSX data setup
View Count: 1131
| [2019-07-15 23:27:14] |
| Dan the Man - Posts: 92 |
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Hi, I'm trying to setup the TSX data feed in Sierra charts. I have followed the instructions the best I can understand them and I am always sent back to this page. (see attached screen shot). I need help. Can you do a remote assistance ? Thanks, Daniel |
 TSX setup.jpg / V - Attached On 2019-07-15 23:20:03 UTC - Size: 363.9 KB - 290 views Attachment Deleted. |
| [2019-07-16 02:45:03] |
| Dan the Man - Posts: 92 |
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What service is TSX in ? See attached screen shot |
| TSX - What service is TSX in.jpg / V - Attached On 2019-07-16 02:43:55 UTC - Size: 244.26 KB - 303 views Attachment Deleted. |
| [2019-07-16 04:20:06] |
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You need to complete the market data agreement here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures#Agreements When that is done you can then activate the exchange if you require real-time data for TSX. In regards to post #2, that is the correct service which you have already selected. You can find the symbols here: https://www.sierrachart.com/index.php?page=doc/SierraChart_RealTime_And_Historical_Symbols.php&SymbolsPage=Stocks Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-16 04:20:42
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| [2019-07-16 15:07:47] |
| Dan the Man - Posts: 92 |
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Hi, I filled out the agreements but do not have TSX No Real-Time data. What am I doing wrong? Regards, Daniel |
| TSX No Real-Time data.jpg / V - Attached On 2019-07-16 15:07:18 UTC - Size: 171.05 KB - 294 views Attachment Deleted. |
| [2019-07-16 16:49:22] |
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Restart Sierra Chart, and then open a chart using a TSX symbol: https://www.sierrachart.com/index.php?page=doc/SierraChart_RealTime_And_Historical_Symbols.php&SymbolsPage=Stocks&ID=8#TSX If you still do not have real-time data, then provide a copy of the Message Log: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-16 17:49:53] |
| Dan the Man - Posts: 92 |
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Hi, I re-started SC and then selected the SC Data-All Services. Only Non-Real-time is available (see attached screen shots). I also attached the Message Log. Regards, Daniel |
TSX Non Real-Time data.jpg / V - Attached On 2019-07-16 17:49:04 UTC - Size: 285.81 KB - 253 views TSX Non Real-Time data chart.jpg / V - Attached On 2019-07-16 17:49:19 UTC - Size: 497.08 KB - 294 views  Message Log.txt - Attached On 2019-07-16 17:49:29 UTC - Size: 13.82 KB - 450 views |
| [2019-07-16 18:09:01] |
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We see what the problem is. We are looking into the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-16 19:10:18] |
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This issue has been resolved for the user. It was a Symbol Settings problem. We will be posting further information about this for other users in another thread.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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