Support Board
Date/Time: Sat, 01 Feb 2025 09:50:11 +0000
Data services have stopped
View Count: 1074
| [2019-07-08 16:39:01] |
| tplowe - Posts: 4 |
|
I have plenty of credit on my account, but when I switched from evaluation to standard package all my charts are blank. I can't figure out what setting needs to be changed. |
| [2019-07-08 16:39:09] |
| |
|
Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support |
| [2019-07-08 16:59:38] |
| tplowe - Posts: 4 |
|
Sorry Guys, nube to SierraChart: Reading Internal Order ID file. | 2019-07-08 11:58:21.287 Reading Trade Orders file. | 2019-07-08 11:58:21.418 Reading Trade Positions file. | 2019-07-08 11:58:21.418 Reading Account Balance file. | 2019-07-08 11:58:21.418 UDPListener (1412). Port 22904 | Listening on UDP port 22904. | 2019-07-08 11:58:21.450 Software version: 1928 64-bit | 2019-07-08 11:58:21.450 Usage end date: 2020-04-24 | 2019-07-08 11:58:21.450 Enabled for: Advanced Features. | 2019-07-08 11:58:21.450 Enabled for: Sierra Chart Historical Data Service. | 2019-07-08 11:58:21.450 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-07-08 11:58:21.450 Enabled for: INDEXES_DATA_BARCHART | 2019-07-08 11:58:21.450 Enabled for: CME with Market Depth for nonprofessional Trading accounts | 2019-07-08 11:58:21.450 Received 1 data feed usernames. | 2019-07-08 11:58:21.450 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-07-08 11:58:21.450 Current selected Data/Trading service: TD Ameritrade | 2019-07-08 11:58:21.450 Custom symbol settings values: enabled | 2019-07-08 11:58:21.450 Chart Update Interval: 500 | 2019-07-08 11:58:21.450 Intraday Data Storage Time Unit: 0 | 2019-07-08 11:58:21.450 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-07-08 11:58:21.450 2019-07-08 11:58:21 Local computer time | 2019-07-08 11:58:21.450 2019-07-08 16:58:21 Local computer time in UTC | 2019-07-08 11:58:21.450 2019-07-08 11:58:21 Local computer time in SC Time Zone | 2019-07-08 11:58:21.450 2019-07-08 16:58:01 Server time in UTC | 2019-07-08 11:58:21.450 Local computer UTC time and Server UTC time difference: 20 seconds. | 2019-07-08 11:58:21.450 Program path: C:\SierraChart\ | 2019-07-08 11:58:21.450 Data Files path: C:\SierraChart\Data\ | 2019-07-08 11:58:21.450 OS Version Number: 10.0 | 2019-07-08 11:58:21.450 Locale Setting: C | 2019-07-08 11:58:21.450 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-07-08 11:58:21.450 Checking for new symbol settings. Requested symbol settings MD5 for service code tda. Request ID: 1. | 2019-07-08 11:58:21.468 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2019-07-08 11:58:21.468 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Connecting to IP: 46.4.97.203. | 2019-07-08 11:58:21.468 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-07-08 11:58:21.481 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-07-08 11:58:21.604 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-07-08 11:58:21.604 Received 5 login tokens. | 2019-07-08 11:58:21.929 Symbol settings MD5 received. Request ID: 1. | 2019-07-08 11:58:22.030 Requested symbol settings for service code tda. Request ID: 2. Overwrite = on. | 2019-07-08 11:58:22.030 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Creating socket. Using TLS 1.2. | 2019-07-08 11:58:22.030 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Connecting to IP: 46.4.97.203. | 2019-07-08 11:58:22.030 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-07-08 11:58:22.182 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. | 2019-07-08 11:58:22.277 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-07-08 11:58:22.306 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-07-08 11:58:22.306 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2019-07-08 11:58:22.401 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Closed. | 2019-07-08 11:58:22.401 Symbol settings received. Request ID: 2. | 2019-07-08 11:58:22.726 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Shutdown started. Waiting for graceful close. | 2019-07-08 11:58:22.995 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Socket gracefully closed by remote side. | 2019-07-08 11:58:23.120 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Closed. | 2019-07-08 11:58:23.120 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-07-08 11:58:23.465 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-07-08 11:58:23.466 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-07-08 11:58:24.272 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-07-08 11:58:24.396 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-07-08 11:58:24.396 TD Ameritrade | Connecting. | 2019-07-08 11:58:27.028 TD Ameritrade | Logging in. (Step 1 of 3) | 2019-07-08 11:58:27.028 HTTPS connection ID:1 to apis.tdameritrade.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-07-08 11:58:27.028 HTTPS connection ID:1 to apis.tdameritrade.com:443 for request ID:1 (1) | Connecting to IP: 198.200.171.201. | 2019-07-08 11:58:27.028 TD Ameritrade | Authorized for streamer data. Account: 87*** | 2019-07-08 11:58:27.314 TD Ameritrade | Getting streamer information. (Step 2 of 3) | 2019-07-08 11:58:27.315 HTTPS connection ID:2 to apis.tdameritrade.com:443 for request ID:2 (2) | Creating socket. Using TLS 1.2. | 2019-07-08 11:58:27.315 HTTPS connection ID:2 to apis.tdameritrade.com:443 for request ID:2 (2) | Connecting to IP: 198.200.171.201. | 2019-07-08 11:58:27.315 HTTPS connection ID:3 to apis.tdameritrade.com:443 for request ID:3 (3) | Creating socket. Using TLS 1.2. | 2019-07-08 11:58:27.481 TD Ameritrade | Requesting message key for account activity streamer (Step 3 of 3) | 2019-07-08 11:58:27.481 HTTPS connection ID:3 to apis.tdameritrade.com:443 for request ID:3 (3) | Connecting to IP: 198.200.171.201. | 2019-07-08 11:58:27.481 HTTPS connection ID:1 to apis.tdameritrade.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-07-08 11:58:27.557 HTTPS connection ID:1 to apis.tdameritrade.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-07-08 11:58:27.594 HTTPS connection ID:1 to apis.tdameritrade.com:443 for request ID:1 (1) | Closed. | 2019-07-08 11:58:27.594 TD Ameritrade | Requesting account balance data. Connection will be complete once received. | 2019-07-08 11:58:27.659 HTTPS connection ID:4 to apis.tdameritrade.com:443 for request ID:4 (1) | Creating socket. Using TLS 1.2. | 2019-07-08 11:58:27.659 HTTPS connection ID:4 to apis.tdameritrade.com:443 for request ID:4 (1) | Connecting to IP: 198.200.171.201. | 2019-07-08 11:58:27.659 HTTPS connection ID:2 to apis.tdameritrade.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-07-08 11:58:27.732 HTTPS connection ID:2 to apis.tdameritrade.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-07-08 11:58:27.771 HTTPS connection ID:2 to apis.tdameritrade.com:443 for request ID:2 (2) | Closed. | 2019-07-08 11:58:27.771 TD Ameritrade | Connected to data and trading server. | 2019-07-08 11:58:27.853 HTTPS connection ID:3 to apis.tdameritrade.com:443 for request ID:3 (3) | Shutdown started. Waiting for graceful close. | 2019-07-08 11:58:27.904 HTTPS connection ID:3 to apis.tdameritrade.com:443 for request ID:3 (3) | Socket gracefully closed by remote side. | 2019-07-08 11:58:27.956 HTTPS connection ID:3 to apis.tdameritrade.com:443 for request ID:3 (3) | Closed. | 2019-07-08 11:58:27.956 HTTPS connection ID:4 to apis.tdameritrade.com:443 for request ID:4 (1) | Shutdown started. Waiting for graceful close. | 2019-07-08 11:58:28.104 HTTPS connection ID:4 to apis.tdameritrade.com:443 for request ID:4 (1) | Socket gracefully closed by remote side. | 2019-07-08 11:58:28.142 HTTPS connection ID:4 to apis.tdameritrade.com:443 for request ID:4 (1) | Closed. | 2019-07-08 11:58:28.142 TD Ameritrade | Streamer request #1 initiated. | 2019-07-08 11:58:28.855 HTTPS connection ID:1 to streamer-ext-bin.tdameritrade.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.0. | 2019-07-08 11:58:28.855 HTTPS connection ID:1 to streamer-ext-bin.tdameritrade.com:443 for request ID:1 (1) | Connecting to IP: 198.200.171.137. | 2019-07-08 11:58:28.856 TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 10-2 | 2019-07-08 11:58:29.009 ESM19 [C] Weekly #9 | Reloading chart. | 2019-07-08 11:58:31.416 ESM19 [C] Weekly #9 | Performing historical Daily data download for symbol ESM19 starting at last date in file. | 2019-07-08 11:58:31.427 ESM19 [C] Weekly #9 | Waiting for historical downloads to complete with the IDs: 1, | 2019-07-08 11:58:31.578 ESM19 [C] Daily #5 | Reloading chart. | 2019-07-08 11:58:31.602 ESM19 [C] Daily #5 | Waiting for historical downloads to complete with the IDs: 1, | 2019-07-08 11:58:31.762 ESU19 [C] 15 Min #3 | Reloading chart. | 2019-07-08 11:58:31.776 ESU19 [C] #2 | Reloading chart. | 2019-07-08 11:58:31.799 ESU19 #14 | Reloading chart. | 2019-07-08 11:58:31.819 SPY Rev. 5t #4 | Reloading chart. | 2019-07-08 11:58:31.845 SPY #1 | Reloading chart. | 2019-07-08 11:58:31.898 ESU19 #6 | Reloading chart. | 2019-07-08 11:58:31.952 ESU19 Rev. 5t #8 | Reloading chart. | 2019-07-08 11:58:32.004 Mapping ESU19 to ESU19. Service code: cme | 2019-07-08 11:58:32.057 SC Data - All Services | Starting real-time market data updates for: ESU19 (ESU19). ID: 1 Service code: cme | 2019-07-08 11:58:32.057 SC Data - All Services | Using username 0 | 2019-07-08 11:58:32.057 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 10048 | 2019-07-08 11:58:32.057 SC Data - All Services | Requesting security definition data for: ESU19 (ESU19). ID: 1 | 2019-07-08 11:58:32.057 Mapping NQU19 to NQU19. Service code: cme | 2019-07-08 11:58:32.057 SC Data - All Services | Starting real-time market data updates for: NQU19 (NQU19). ID: 2 Service code: cme | 2019-07-08 11:58:32.057 SC Data - All Services | Requesting security definition data for: NQU19 (NQU19). ID: 2 | 2019-07-08 11:58:32.057 DTC Client socket (2) | Creating socket. | 2019-07-08 11:58:32.057 TD Ameritrade | Starting real-time market data updates for: YMU19. ID: 3 | 2019-07-08 11:58:32.057 TD Ameritrade | Requesting security definition data for: YMU19. ID: 3 | 2019-07-08 11:58:32.057 DTC Client socket (2) | Connecting to IP: 8.18.161.135. | 2019-07-08 11:58:32.057 TD Ameritrade | Starting real-time market data updates for: CLQ19. ID: 4 | 2019-07-08 11:58:32.057 TD Ameritrade | Requesting security definition data for: CLQ19. ID: 4 | 2019-07-08 11:58:32.057 TD Ameritrade | Starting real-time market data updates for: ZNU19. ID: 5 | 2019-07-08 11:58:32.058 TD Ameritrade | Requesting security definition data for: ZNU19. ID: 5 | 2019-07-08 11:58:32.058 Mapping ESM19 to ESM19. Service code: cme | 2019-07-08 11:58:32.071 HD Request # 2 | Downloading Historical Daily chart data for ESM19. Starting date: 2019-06-20. Service: tda | 2019-07-08 11:58:32.073 HD Request # 2 | Using user Barchart Historical data account. | 2019-07-08 11:58:32.073 HD Request # 2 | Requesting historical Daily data for ESM19 starting at 2019-06-19 | 2019-07-08 11:58:32.073 HTTPS connection ID:1 to historicaldata.sierrachart.com:443 for request ID:1 (3) | Creating socket. Using TLS 1.2. | 2019-07-08 11:58:32.073 HTTPS connection ID:1 to historicaldata.sierrachart.com:443 for request ID:1 (3) | Connecting to IP: 88.99.0.216. | 2019-07-08 11:58:32.073 SC Data - All Services | Connected to server. | 2019-07-08 11:58:32.087 SC Data - All Services | Starting socket receive thread. | 2019-07-08 11:58:32.087 SC Data - All Services | Sending encoding request to server: Binary VLS | 2019-07-08 11:58:32.087 SC Data - All Services | Setting DTC encoding to Binary VLS | 2019-07-08 11:58:32.134 SC Data - All Services | Sending logon request message. | 2019-07-08 11:58:32.134 SC Data - All Services | Received logon response. | 2019-07-08 11:58:32.159 SC Data - All Services | Server Name: SC Realtime Server. | 2019-07-08 11:58:32.159 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2019-07-08 11:58:32.159 SC Data - All Services | Successfully connected. | 2019-07-08 11:58:32.159 SC Data - All Services | Trading is not supported. | 2019-07-08 11:58:32.159 SC Data - All Services | Restarting real-time data updates for symbol: ESU19 -> ESU19 | 2019-07-08 11:58:32.159 SC Data - All Services | Restarting real-time data updates for symbol: NQU19 -> NQU19 | 2019-07-08 11:58:32.159 SC Data - All Services | Received security definition for symbol ESU19 | 2019-07-08 11:58:32.191 SC Data - All Services | Received security definition for symbol NQU19 | 2019-07-08 11:58:32.191 Intraday data recording state for symbol ESU19 is set to download 'Pending'. | 2019-07-08 11:58:32.280 Delaying start of download for ESU19 | 2019-07-08 11:58:32.282 TD Ameritrade | Starting real-time market data updates for: SPY. ID: 7 Service code: equities.us | 2019-07-08 11:58:32.335 TD Ameritrade | Requesting security definition data for: SPY. ID: 7 | 2019-07-08 11:58:32.335 Requesting market depth updates for: SPY if supported. | 2019-07-08 11:58:32.335 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: SPY | 2019-07-08 11:58:32.335 Intraday data recording state for symbol SPY is set to download 'Pending'. | 2019-07-08 11:58:32.335 Requesting market depth updates for: ESU19 if supported. | 2019-07-08 11:58:32.490 SC Data - All Services | Clearing market depth for ESU19. | 2019-07-08 11:58:32.569 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\ESU19.2019-07-08.depth | 2019-07-08 11:58:32.569 HTTPS connection ID:5 to apis.tdameritrade.com:443 for request ID:5 (4) | Creating socket. Using TLS 1.2. | 2019-07-08 11:58:32.878 HTTPS connection ID:5 to apis.tdameritrade.com:443 for request ID:5 (4) | Connecting to IP: 198.200.171.201. | 2019-07-08 11:58:32.878 HTTPS connection ID:6 to apis.tdameritrade.com:443 for request ID:6 (5) | Creating socket. Using TLS 1.2. | 2019-07-08 11:58:32.879 HTTPS connection ID:6 to apis.tdameritrade.com:443 for request ID:6 (5) | Connecting to IP: 198.200.171.201. | 2019-07-08 11:58:32.879 HTTPS connection ID:7 to apis.tdameritrade.com:443 for request ID:7 (6) | Creating socket. Using TLS 1.2. | 2019-07-08 11:58:32.879 HTTPS connection ID:7 to apis.tdameritrade.com:443 for request ID:7 (6) | Connecting to IP: 198.200.171.201. | 2019-07-08 11:58:32.879 HTTPS connection ID:7 to apis.tdameritrade.com:443 for request ID:7 (6) | Shutdown started. Waiting for graceful close. | 2019-07-08 11:58:33.320 TD Ameritrade | Old streamer request finished. Request ID: 1. | 2019-07-08 11:58:33.334 HTTPS connection ID:7 to apis.tdameritrade.com:443 for request ID:7 (6) | Socket gracefully closed by remote side. | 2019-07-08 11:58:33.356 HTTPS connection ID:7 to apis.tdameritrade.com:443 for request ID:7 (6) | Closed. | 2019-07-08 11:58:33.356 HTTPS connection ID:6 to apis.tdameritrade.com:443 for request ID:6 (5) | Shutdown started. Waiting for graceful close. | 2019-07-08 11:58:33.371 HTTPS connection ID:5 to apis.tdameritrade.com:443 for request ID:5 (4) | Shutdown started. Waiting for graceful close. | 2019-07-08 11:58:33.371 HD Request # 2 | Receiving historical Daily data for ESM19 starting at 2019-06-20 | 2019-07-08 11:58:33.372 HD Request # 2 | Writing historical Daily data to the file ESM19.dly | 2019-07-08 11:58:33.372 HD Request # 2 | Received 3 records from 2019-06-20 00:00:00 to 2019-06-21 00:00:00 (2.0 days) and wrote 2 records for ESM19 | 2019-07-08 11:58:33.376 HD Request # 2 | Completion time: 0s | 2019-07-08 11:58:33.382 HD Request # 2 | Daily data download complete for ESM19. Unique request ID: 1 | 2019-07-08 11:58:33.382 Removed historical data download ID 1 | 2019-07-08 11:58:33.382 ESM19 [C] Weekly #9 | Download is complete for all contract months in chart. Proceeding with data load. | 2019-07-08 11:58:33.412 HTTPS connection ID:6 to apis.tdameritrade.com:443 for request ID:6 (5) | Socket gracefully closed by remote side. | 2019-07-08 11:58:33.413 HTTPS connection ID:6 to apis.tdameritrade.com:443 for request ID:6 (5) | Closed. | 2019-07-08 11:58:33.413 HTTPS connection ID:5 to apis.tdameritrade.com:443 for request ID:5 (4) | Socket gracefully closed by remote side. | 2019-07-08 11:58:33.413 HTTPS connection ID:5 to apis.tdameritrade.com:443 for request ID:5 (4) | Closed. | 2019-07-08 11:58:33.413 ESM19 [C] Weekly #9 | Reloading chart. | 2019-07-08 11:58:33.414 HTTPS connection ID:1 to streamer-ext-bin.tdameritrade.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-07-08 11:58:33.583 ESM19 [C] Daily #5 | Download is complete for all contract months in chart. Proceeding with data load. | 2019-07-08 11:58:33.605 ESM19 [C] Daily #5 | Reloading chart. | 2019-07-08 11:58:33.607 HTTPS connection ID:1 to historicaldata.sierrachart.com:443 for request ID:1 (3) | Shutdown started. Waiting for graceful close. | 2019-07-08 11:58:33.651 HTTPS connection ID:1 to historicaldata.sierrachart.com:443 for request ID:1 (3) | Socket gracefully closed by remote side. | 2019-07-08 11:58:33.775 HTTPS connection ID:1 to historicaldata.sierrachart.com:443 for request ID:1 (3) | Closed. | 2019-07-08 11:58:33.775 ESM19 [C] Weekly #9 | Reloading chart. | 2019-07-08 11:58:33.919 SPY #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-07-08 11:58:34.146 TPO Profile Chart | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-07-08 11:58:34.147 * TPO Profile Chart | To restore the chart, remove this study. | 2019-07-08 11:58:34.147 * TPO Profile Chart | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-07-08 11:58:34.155 * TPO Profile Chart | To restore the chart, remove this study. | 2019-07-08 11:58:34.155 * ESM19 [C] Daily #5 | Reloading chart. | 2019-07-08 11:58:34.166 HTTPS connection ID:2 to streamer-ext-bin.tdameritrade.com:443 for request ID:2 (3) | Creating socket. Using TLS 1.0. | 2019-07-08 11:58:34.419 TD Ameritrade | Streamer request #2 initiated. | 2019-07-08 11:58:34.420 HTTPS connection ID:2 to streamer-ext-bin.tdameritrade.com:443 for request ID:2 (3) | Connecting to IP: 198.200.171.137. | 2019-07-08 11:58:34.420 TPO Profile Chart | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-07-08 11:58:34.420 * TPO Profile Chart | To restore the chart, remove this study. | 2019-07-08 11:58:34.420 * SC Data - All Services | Starting real-time market data updates for: ESM19 (ESM19). ID: 6 Service code: cme | 2019-07-08 11:58:34.424 SC Data - All Services | Requesting security definition data for: ESM19 (ESM19). ID: 6 | 2019-07-08 11:58:34.424 SC Data - All Services | Real-time data for symbol ESM19 is currently unavailable. | 2019-07-08 11:58:34.467 SC Data - All Services | Received security definition for symbol ESM19 | 2019-07-08 11:58:34.467 + Loading market depth data. | 2019-07-08 11:58:34.492 Loaded depth data records for SPY 2019-06-28 from 2019-06-28 10:54:56 to 2019-06-28 15:10:12. | 2019-07-08 11:58:34.531 Loaded depth data records for SPY 2019-07-02 from 2019-07-02 09:28:08 to 2019-07-02 15:14:58. | 2019-07-08 11:58:34.542 Loaded depth data records for SPY 2019-07-03 from 2019-07-03 08:46:37 to 2019-07-03 13:15:32. | 2019-07-08 11:58:34.549 Loaded depth data records for SPY 2019-07-05 from 2019-07-05 08:33:49 to 2019-07-05 15:14:59. | 2019-07-08 11:58:34.562 Loaded depth data records for SPY 2019-07-08 from 2019-07-08 08:29:50 to 2019-07-08 10:54:55. | 2019-07-08 11:58:34.564 Numbers Bars | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-07-08 11:58:34.566 * Numbers Bars | To restore the chart, remove this study. | 2019-07-08 11:58:34.566 * Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-07-08 11:58:34.566 * Numbers Bars Calculated Values study: Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-07-08 11:58:34.572 * TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 10-2 | 2019-07-08 11:58:34.595 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\SPY.2019-07-08.depth | 2019-07-08 11:58:34.596 HTTPS connection ID:1 to streamer-ext-bin.tdameritrade.com:443 for request ID:1 (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2019-07-08 11:58:34.634 * HTTPS connection ID:1 to streamer-ext-bin.tdameritrade.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-07-08 11:58:34.634 HTTPS connection ID:1 to streamer-ext-bin.tdameritrade.com:443 for request ID:1 (1) | Closed. | 2019-07-08 11:58:34.634 Numbers Bars | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-07-08 11:58:34.836 * Numbers Bars | To restore the chart, remove this study. | 2019-07-08 11:58:34.836 * Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-07-08 11:58:34.836 * Numbers Bars Calculated Values study: Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-07-08 11:58:34.836 * TPO Profile Chart | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-07-08 11:58:35.252 * TPO Profile Chart | To restore the chart, remove this study. | 2019-07-08 11:58:35.252 * TPO Profile Chart | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-07-08 11:58:35.321 * TPO Profile Chart | To restore the chart, remove this study. | 2019-07-08 11:58:35.321 * TPO Profile Chart | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-07-08 11:58:35.821 * TPO Profile Chart | To restore the chart, remove this study. | 2019-07-08 11:58:35.821 * ESU19[M] #6 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-07-08 11:58:36.168 TPO Profile Chart | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-07-08 11:58:36.169 * TPO Profile Chart | To restore the chart, remove this study. | 2019-07-08 11:58:36.169 * TPO Profile Chart | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-07-08 11:58:36.175 * TPO Profile Chart | To restore the chart, remove this study. | 2019-07-08 11:58:36.175 * Numbers Bars | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-07-08 11:58:36.342 * Numbers Bars | To restore the chart, remove this study. | 2019-07-08 11:58:36.342 * Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-07-08 11:58:36.342 * Numbers Bars Calculated Values study: Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-07-08 11:58:36.342 * TPO Profile Chart | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-07-08 11:58:36.443 * TPO Profile Chart | To restore the chart, remove this study. | 2019-07-08 11:58:36.443 * + Loading market depth data. | 2019-07-08 11:58:36.948 HD Request # 3 | Downloading Intraday chart data for ESU19 to the file ESU19.scid. Service: cme | 2019-07-08 11:58:37.217 HD Request # 3 | Download start date-time: 2019-07-08 10:54:37.000 | 2019-07-08 11:58:37.217 HD Request # 3 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2019-07-08 11:58:37.217 Socket (1) | Creating socket. | 2019-07-08 11:58:37.217 Socket (1) | Connecting to IP: 8.18.161.133. | 2019-07-08 11:58:37.217 HD Request # 3 | Setting DTC encoding to Binary VLS | 2019-07-08 11:58:37.264 HD Request # 3 | Sending historical data logon request message. | 2019-07-08 11:58:37.264 HD Request # 3 | Requesting Intraday data. Start date-time: 2019-07-08 10:54:37. Record interval: 0. Symbol: ESU19 | 2019-07-08 11:58:37.290 HD Request # 3 | Decompressing data. | 2019-07-08 11:58:37.309 HD Request # 3 | Receiving Intraday data for ESU19 starting at 2019-07-08 10:54:37 | 2019-07-08 11:58:37.369 HD Request # 3 | Timestamp of first Intraday data file record written: 2019-07-08 10:54:38 | 2019-07-08 11:58:37.370 Socket (1) | Shutdown started. Waiting for graceful close. | 2019-07-08 11:58:37.391 Socket (1) | Socket gracefully closed by remote side. | 2019-07-08 11:58:37.409 Socket (1) | Closed. | 2019-07-08 11:58:37.409 Historical data download thread signaled to stop. | 2019-07-08 11:58:38.028 HD Request # 3 | Received 31962 records from 2019-07-08 10:54:37.000 to 2019-07-08 11:58:16.000 (63.7 minutes) and wrote 31958 records for ESU19 | 2019-07-08 11:58:38.028 HD Request # 3 | Completion time: 1s | 2019-07-08 11:58:38.031 HD Request # 3 | Intraday data download complete for ESU19. Unique request ID: 2 | 2019-07-08 11:58:38.031 Removed historical data download ID 2 | 2019-07-08 11:58:38.031 Real-time Intraday chart data file updates started for ESU19 | 2019-07-08 11:58:38.031 Intraday chart data file opened for ESU19 | 2019-07-08 11:58:38.031 Delaying start of download for SPY | 2019-07-08 11:58:38.031 Loaded depth data records for ESU19 2019-06-28 from 2019-06-28 10:54:37 to 2019-06-28 15:10:00. | 2019-07-08 11:58:38.301 Loaded depth data records for ESU19 2019-07-02 from 2019-07-02 09:28:06 to 2019-07-02 15:15:00. | 2019-07-08 11:58:38.620 Loaded depth data records for ESU19 2019-07-03 from 2019-07-03 08:46:35 to 2019-07-03 12:48:03. | 2019-07-08 11:58:38.824 HD Request # 4 | Downloading Intraday chart data for SPY to the file SPY.scid. Service: equities.us | 2019-07-08 11:58:39.215 HD Request # 4 | Download start date-time: 2019-07-08 10:54:56.000 | 2019-07-08 11:58:39.215 HD Request # 4 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2019-07-08 11:58:39.215 Socket (1) | Creating socket. | 2019-07-08 11:58:39.215 Socket (1) | Connecting to IP: 8.18.161.135. | 2019-07-08 11:58:39.215 HD Request # 4 | Setting DTC encoding to Binary VLS | 2019-07-08 11:58:39.256 HD Request # 4 | Sending historical data logon request message. | 2019-07-08 11:58:39.256 HD Request # 4 | Requesting Intraday data. Start date-time: 2019-07-08 10:54:56. Record interval: 0. Symbol: SPY | 2019-07-08 11:58:39.275 Loaded depth data records for ESU19 2019-07-05 from 2019-07-05 08:33:46 to 2019-07-05 15:15:00. | 2019-07-08 11:58:39.347 Loaded depth data records for ESU19 2019-07-08 from 2019-07-08 08:29:47 to 2019-07-08 10:54:36. | 2019-07-08 11:58:39.391 Numbers Bars | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-07-08 11:58:39.404 * Numbers Bars | To restore the chart, remove this study. | 2019-07-08 11:58:39.404 * Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-07-08 11:58:39.404 * Numbers Bars Calculated Values study: Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-07-08 11:58:39.405 * HD Request # 4 | Decompressing data. | 2019-07-08 11:58:39.413 Numbers Bars | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-07-08 11:58:39.497 * Numbers Bars | To restore the chart, remove this study. | 2019-07-08 11:58:39.497 * Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-07-08 11:58:39.497 * Numbers Bars Calculated Values study: Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-07-08 11:58:39.497 * HD Request # 4 | Receiving Intraday data for SPY starting at 2019-07-08 10:54:57 | 2019-07-08 11:58:39.563 HD Request # 4 | Timestamp of first Intraday data file record written: 2019-07-08 10:54:57 | 2019-07-08 11:58:39.563 Socket (1) | Shutdown started. Waiting for graceful close. | 2019-07-08 11:58:39.564 Historical data download thread signaled to stop. | 2019-07-08 11:58:39.564 HD Request # 4 | Received 10488 records from 2019-07-08 10:54:57.000 to 2019-07-08 11:43:19.000 (48.4 minutes) and wrote 10488 records for SPY | 2019-07-08 11:58:39.565 HD Request # 4 | Completion time: 0s | 2019-07-08 11:58:39.567 HD Request # 4 | Intraday data download complete for SPY. Unique request ID: 3 | 2019-07-08 11:58:39.567 Removed historical data download ID 3 | 2019-07-08 11:58:39.567 Real-time Intraday chart data file updates started for SPY | 2019-07-08 11:58:39.567 Intraday chart data file opened for SPY | 2019-07-08 11:58:39.567 TD Ameritrade | Using primary service for historical data for SPY | 2019-07-08 11:58:39.567 Intraday data recording state for symbol SPY is set to download 'Pending'. | 2019-07-08 11:58:39.567 HD Request # 5 | Downloading Intraday chart data for SPY to the file SPY.scid. Service: equities.us | 2019-07-08 11:58:39.567 HD Request # 5 | Download start date-time: 2019-07-08 11:43:19.000 | 2019-07-08 11:58:39.568 HD Request # 5 | Requesting 0 days of historical Minute data. | 2019-07-08 11:58:39.568 HTTPS connection ID:8 to apis.tdameritrade.com:443 for request ID:8 (4) | Creating socket. Using TLS 1.2. | 2019-07-08 11:58:39.568 HTTPS connection ID:8 to apis.tdameritrade.com:443 for request ID:8 (4) | Connecting to IP: 198.200.171.201. | 2019-07-08 11:58:39.568 Socket (1) | Socket gracefully closed by remote side. | 2019-07-08 11:58:39.582 Socket (1) | Closed. | 2019-07-08 11:58:39.582 HD Request # 5 | Receiving Intraday data for SPY starting at 2019-07-08 06:00:00 | 2019-07-08 11:58:39.762 HD Request # 5 | Timestamp of first Intraday data file record written: 2019-07-08 11:44:00 | 2019-07-08 11:58:39.762 HD Request # 5 | Received 342 records from 2019-07-08 06:00:00.000 to 2019-07-08 11:57:00.000 (6.0 hours) and wrote 14 records for SPY | 2019-07-08 11:58:39.762 Added 20 Time and Sales records to Intraday data file for SPY after download. | 2019-07-08 11:58:39.765 HD Request # 5 | Completion time: 0s | 2019-07-08 11:58:39.767 HD Request # 5 | Intraday data download complete for SPY. Unique request ID: 4 | 2019-07-08 11:58:39.767 Removed historical data download ID 4 | 2019-07-08 11:58:39.767 Real-time Intraday chart data file updates started for SPY | 2019-07-08 11:58:39.767 Intraday chart data file opened for SPY | 2019-07-08 11:58:39.767 Numbers Bars | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-07-08 11:58:39.990 * Numbers Bars | To restore the chart, remove this study. | 2019-07-08 11:58:39.990 * Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-07-08 11:58:39.990 * Numbers Bars Calculated Values study: Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-07-08 11:58:39.990 * HTTPS connection ID:8 to apis.tdameritrade.com:443 for request ID:8 (4) | Shutdown started. Waiting for graceful close. | 2019-07-08 11:58:40.006 HTTPS connection ID:8 to apis.tdameritrade.com:443 for request ID:8 (4) | Socket gracefully closed by remote side. | 2019-07-08 11:58:40.042 HTTPS connection ID:8 to apis.tdameritrade.com:443 for request ID:8 (4) | Closed. | 2019-07-08 11:58:40.042 Opened cached Intraday file: C:\SierraChart\Data\ESU19.scid | 2019-07-08 11:58:42.481 Opened cached Intraday file: C:\SierraChart\Data\SPY.scid | 2019-07-08 11:58:42.482 TPO Profile Chart | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-07-08 11:58:56.509 * TPO Profile Chart | To restore the chart, remove this study. | 2019-07-08 11:58:56.509 * TPO Profile Chart | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-07-08 11:58:56.799 * TPO Profile Chart | To restore the chart, remove this study. | 2019-07-08 11:58:56.799 * TPO Profile Chart | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-07-08 11:58:57.292 * TPO Profile Chart | To restore the chart, remove this study. | 2019-07-08 11:58:57.292 * |
| [2019-07-08 17:15:40] |
| |
|
This is the relevant problem: TPO Profile Chart | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-07-08 11:58:57.292 * You need to change to the Advanced Service Package(5): To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-08 19:00:11] |
| tplowe - Posts: 4 |
|
Thanks, I have already done that.
|
| [2019-07-08 19:03:56] |
| tplowe - Posts: 4 |
|
Ok, got it fixed, had to switch package up to advanced. Thanks!!!!!!!!!! |
To post a message in this thread, you need to log in with your Sierra Chart account: