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Date/Time: Tue, 16 Apr 2024 20:35:28 +0000

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Sierra/Infinity(Transact) Partnership Question

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[2019-07-18 23:15:42] #25 [Go To First Post]
infpz - Posts: 826
1941 working here as well.

[2019-07-18 23:23:48] #26 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Transact wants us to complete a compliance test for the new price API. We asked them if we can do it tomorrow, Friday. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-07-19 21:43:17] #27 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Transact has said you can start using the websocket connection (Transact WS), starting Monday. However, make sure you are running version 1947 or higher. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-07-20 16:04:06] #28 [Go To First Post]
User657944 - Posts: 173
Just for your info now with version 1953 the connection is ok for trading need to wait and test on Monday.

[2019-07-20 16:30:44] #29 [Go To First Post]
User90125 - Posts: 715
Waiting here until LIVE trading Sunday night to confirm resolution of ALL issues.

[2019-07-20 21:20:35] #30 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Based on what they said it is going to be Monday and not Sunday and it could be sometime into Monday. And whether there is resolution of all issues is unknown. Trading will still not be supported. Just for your info now with version 1953 the connection is ok for trading need to wait and test on Monday. So you are actually able to connect to Transact with 1953? If so, this means they are now allowing the connection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-20 21:21:05

[2019-07-22 00:40:35] #31 [Go To First Post]
MichaelPPTF - Posts: 48
I can see where this is going- TransAct is coming off the "supported services" list. Too bad SieraaSierra doesn't offer direct routing for TransAct, I still have hundreds of dollars in my Sierra direct account.

[2019-07-22 06:17:26] #32 [Go To First Post]
User657944 - Posts: 173
"So you are actually able to connect to Transact with 1953? If so, this means they are now allowing the connection" Yes the system is connected and it works but only in sim mode, all live trading are not working the order are sent out but they do not go to the markets they remains on hold but they are not routed to market.

[2019-07-22 23:50:09] #33 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Too bad SieraaSierra doesn't offer direct routing for TransAct, This is not technically possible. I still have hundreds of dollars in my Sierra direct account. We can refund whatever amount you want. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-08-21 04:39:28] #34 [Go To First Post]
Meklon - Posts: 217
So what is the final update on this issue? Will the direct sierra account support trading from charts for Transact via WS or NOT? I believe SC Support and Transact must make this clear for their customers if this will EVER work or NOT in order for people to make an informed decision on whether to stay with these 2 companies or leave. This game of finger pointing between Sierra and Transact has gone long enough, it's impacting business of many people.

[2019-08-21 05:08:29] #35 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We did provide you an answer here in regards to this: Orders placed From Sierra Chart Not Appearing On TransAct DOM and Not Routed for Executio \| Post: 189343 Let us know if you need help going back to version 1941. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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