Support Board
Date/Time: Sat, 01 Feb 2025 09:49:58 +0000
Symbol is unknown.
View Count: 1009
| [2019-07-03 18:45:22] |
| User640144 - Posts: 2 |
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Trying to do live trading on F.US.MESU19, but chart and dome both say "Symbol is unknown......" Please advise. Thank you.
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| [2019-07-04 01:23:39] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-05 00:56:36] |
| User640144 - Posts: 2 |
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Software version: 1941 32-bit | 2019-07-05 00:54:14.650 Enabled for: Advanced Features. | 2019-07-05 00:54:14.650 Enabled for: Sierra Chart Historical Data Service. | 2019-07-05 00:54:14.650 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-07-05 00:54:14.650 Current selected Data/Trading service: CQG FIX Trading | 2019-07-05 00:54:14.650 Custom symbol settings values: enabled | 2019-07-05 00:54:14.650 Chart Update Interval: 500 | 2019-07-05 00:54:14.650 Intraday Data Storage Time Unit: 1 | 2019-07-05 00:54:14.650 Time Zone: +00:00:00 (UTC+00) | 2019-07-05 00:54:14.650 2019-07-04 17:54:14 Local computer time | 2019-07-05 00:54:14.650 2019-07-05 00:54:14 Local computer time in UTC | 2019-07-05 00:54:14.650 2019-07-05 00:54:14 Local computer time in SC Time Zone | 2019-07-05 00:54:14.650 2019-07-05 00:49:44 Server time in UTC | 2019-07-05 00:54:14.650 Local computer UTC time and Server UTC time difference: 2 seconds. | 2019-07-05 00:54:14.650 Program path: C:\SierraChart\ | 2019-07-05 00:54:14.650 Data Files path: C:\SierraChart\Data\ | 2019-07-05 00:54:14.650 OS Version Number: 10.0 | 2019-07-05 00:54:14.650 Locale Setting: C | 2019-07-05 00:54:14.650 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-07-05 00:54:14.651 File >> Disconnect selected. | 2019-07-05 00:54:16.325 CQG FIX: DisconnectFIX called. | 2019-07-05 00:54:16.326 CQG FIX: Sending a Logout message. | 2019-07-05 00:54:16.326 CQG FIX Trading | Disconnected. | 2019-07-05 00:54:16.329 CQG FIX socket (2) | Write in progress. Shutdown being delayed. | 2019-07-05 00:54:16.329 CQG FIX Trading | Sending Web API Logoff message. | 2019-07-05 00:54:16.329 CQG WebSocket | WebSocket closed. | 2019-07-05 00:54:16.329 CQG FIX Trading | WebSocket closed. | 2019-07-05 00:54:16.329 CQG WebSocket socket (3) | Write in progress. Shutdown being delayed. | 2019-07-05 00:54:16.329 CQG FIX Trading | Disconnected. | 2019-07-05 00:54:16.330 CQG FIX socket (2) | Write has completed. Shutdown being performed. | 2019-07-05 00:54:16.390 CQG FIX socket (2) | Shutdown started. Waiting for graceful close. | 2019-07-05 00:54:16.390 CQG WebSocket socket (3) | Write has completed. Shutdown being performed. | 2019-07-05 00:54:16.396 CQG WebSocket socket (3) | Shutdown started. Waiting for graceful close. | 2019-07-05 00:54:16.396 CQG FIX socket (2) | Socket gracefully closed by remote side. | 2019-07-05 00:54:16.455 CQG FIX socket (2) | Closed. | 2019-07-05 00:54:16.455 CQG WebSocket socket (3) | Socket gracefully closed by remote side. | 2019-07-05 00:54:16.466 CQG WebSocket socket (3) | Closed. | 2019-07-05 00:54:16.466 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2019-07-05 00:54:19.431 CQG FIX socket (1) | Creating socket. Using TLS 1.2. | 2019-07-05 00:54:19.432 CQG FIX socket (1) | Connecting to IP: 208.48.16.214. | 2019-07-05 00:54:19.432 CQG FIX | Sending the Logon message. LocalCompID=TeShah | 2019-07-05 00:54:19.707 CQG FIX Trading | Connected to trading server. | 2019-07-05 00:54:20.045 CQG FIX Trading | Connecting to server api.cqg.com | 2019-07-05 00:54:20.045 CQG WebSocket | Connecting to WebSocket server. | 2019-07-05 00:54:20.045 CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2019-07-05 00:54:20.046 CQG WebSocket socket (2) | Connecting to IP: 208.48.16.35. | 2019-07-05 00:54:20.046 CQG WebSocket | Opening WebSocket. | 2019-07-05 00:54:20.109 CQG WebSocket | Sending WebSocket handshake. | 2019-07-05 00:54:20.109 CQG FIX | FCM name: AMP | 2019-07-05 00:54:20.113 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-07-05 00:54:20.383 CQG WebSocket | Server header | Connection: upgrade | 2019-07-05 00:54:20.383 CQG WebSocket | Server header | Sec-WebSocket-Accept: un1TLLfydAC7K8NPRg3AmRLRU4g= | 2019-07-05 00:54:20.383 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2019-07-05 00:54:20.383 CQG WebSocket | Server header | Upgrade: websocket | 2019-07-05 00:54:20.383 CQG WebSocket | Server header | | 2019-07-05 00:54:20.383 CQG WebSocket | Web socket state is now open. | 2019-07-05 00:54:20.383 CQG FIX Trading | WebSocket connected. | 2019-07-05 00:54:20.383 CQG FIX Trading | Sending market data logon message. | 2019-07-05 00:54:20.383 CQG FIX Trading | Base Time: 2019-06-17T21:51:28. 2019-06-17 21:51:28 | 2019-07-05 00:54:20.561 CQG FIX Trading | Logon successful. Session Token = 5G4Pr2fsVkH4XtnZ8UjCnK9gEpydnQRcTszh04uppg0X7C2gNCGJXYGos/Lkp9m6+X3C2NI63DZ | 2019-07-05 00:54:20.561 CQG FIX Trading | Connected to data and trading server. | 2019-07-05 00:54:20.561 CQG FIX Trading | Starting real-time market data updates for: F.US.MESU19. ID: 1 Service code: cqg | 2019-07-05 00:54:20.576 CQG FIX Trading | Sending symbol resolution request for F.US.MESU19. ID: 723392 | 2019-07-05 00:54:20.576 CQG FIX Trading | Requesting security definition data for: F.US.MESU19. ID: 1 | 2019-07-05 00:54:20.576 Intraday data recording state for symbol F.US.MESU19 is set to download 'Pending'. | 2019-07-05 00:54:20.576 Delaying start of download for F.US.MESU19 | 2019-07-05 00:54:20.579 CQG FIX Trading | Received symbol resolution report for symbol F.US.MESU19. Search Symbol: F.US.MESU19. Request ID: 723392. Contract ID: 1. | 2019-07-05 00:54:20.641 CQG FIX Trading | Requesting market data for F.US.MESU19 | 2019-07-05 00:54:20.641 CQG FIX Trading | Market data subscription for F.US.MESU19 was unsuccessful. Text: Real-time data for instrument F.US.MES (corresponding to ID = 1) are not allowed. | 2019-07-05 00:54:20.709 Symbol Error - F.US.MESU19 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.MES (corresponding to ID = 1) are not allowed. | 2019-07-05 00:54:20.709 CQG FIX Trading | Starting real-time market data updates for: F.US.EPU19. ID: 2 Service code: cqg | 2019-07-05 00:54:20.747 CQG FIX Trading | Sending symbol resolution request for F.US.EPU19. ID: 723393 | 2019-07-05 00:54:20.747 CQG FIX Trading | Requesting security definition data for: F.US.EPU19. ID: 2 | 2019-07-05 00:54:20.747 Intraday data recording state for symbol F.US.EPU19 is set to download 'Pending'. | 2019-07-05 00:54:20.747 CQG FIX Trading | Received symbol resolution report for symbol F.US.EPU19. Search Symbol: F.US.EPU19. Request ID: 723393. Contract ID: 2. | 2019-07-05 00:54:20.814 CQG FIX Trading | Requesting market data for F.US.EPU19 | 2019-07-05 00:54:20.815 CQG FIX Trading | Market data subscription for F.US.EPU19 was unsuccessful. Text: Real-time data for instrument F.US.EP (corresponding to ID = 2) are not allowed. | 2019-07-05 00:54:20.878 Symbol Error - F.US.EPU19 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.EP (corresponding to ID = 2) are not allowed. | 2019-07-05 00:54:20.878 HD Request # 4 | Downloading Intraday chart data for F.US.MESU19 to the file F.US.MESU19.scid. Service: cqg | 2019-07-05 00:54:21.498 HD Request # 4 | Download start date-time: 2019-07-05 00:50:01.000 | 2019-07-05 00:54:21.499 HD Request # 4 | Using server: ds4.sierracharts.com port 10149 | 2019-07-05 00:54:21.499 Socket (3) | Creating socket. | 2019-07-05 00:54:21.499 Socket (3) | Connecting to IP: 192.81.56.146. | 2019-07-05 00:54:21.499 HD Request # 4 | Setting DTC encoding to Binary VLS | 2019-07-05 00:54:21.682 HD Request # 4 | Sending historical data logon request message. | 2019-07-05 00:54:21.682 HD Request # 4 | Requesting Intraday data. Start date-time: 2019-07-05 00:50:01. Record interval: 1. Symbol: F.US.MESU19 | 2019-07-05 00:54:22.240 HD Request # 4 | Decompressing data. | 2019-07-05 00:54:22.325 HD Request # 4 | Receiving Intraday data for F.US.MESU19 starting at 2019-07-05 00:50:01 | 2019-07-05 00:54:22.325 HD Request # 4 | Timestamp of first Intraday data file record written: 2019-07-05 00:50:01 | 2019-07-05 00:54:22.325 Socket (3) | Shutdown started. Waiting for graceful close. | 2019-07-05 00:54:22.325 Historical data download thread signaled to stop. | 2019-07-05 00:54:22.325 HD Request # 4 | Received 8 records from 2019-07-05 00:50:01.000 to 2019-07-05 00:53:29.000 (3.5 minutes) and wrote 8 records for F.US.MESU19 | 2019-07-05 00:54:22.326 HD Request # 4 | Completion time: 1s | 2019-07-05 00:54:22.335 HD Request # 4 | Intraday data download complete for F.US.MESU19. Unique request ID: 3 | 2019-07-05 00:54:22.335 Removed historical data download ID 3 | 2019-07-05 00:54:22.335 Real-time Intraday chart data file updates started for F.US.MESU19 | 2019-07-05 00:54:22.335 Opened cached Intraday file: C:\SierraChart\Data\F.US.MESU19.scid | 2019-07-05 00:54:22.336 Intraday chart data file opened for F.US.MESU19 | 2019-07-05 00:54:22.336 HD Request # 5 | Downloading Intraday chart data for F.US.EPU19 to the file F.US.EPU19.scid. Service: cqg | 2019-07-05 00:54:22.336 HD Request # 5 | Download start date-time: 2019-07-05 00:50:50.000 | 2019-07-05 00:54:22.336 HD Request # 5 | Using server: ds3.sierracharts.com port 10150 | 2019-07-05 00:54:22.336 Socket (4) | Creating socket. | 2019-07-05 00:54:22.336 Socket (4) | Connecting to IP: 65.182.172.42. | 2019-07-05 00:54:22.336 Socket (3) | Socket gracefully closed by remote side. | 2019-07-05 00:54:22.413 Socket (3) | Closed. | 2019-07-05 00:54:22.413 HD Request # 5 | Setting DTC encoding to Binary VLS | 2019-07-05 00:54:22.482 HD Request # 5 | Sending historical data logon request message. | 2019-07-05 00:54:22.482 HD Request # 5 | Requesting Intraday data. Start date-time: 2019-07-05 00:50:50. Record interval: 1. Symbol: F.US.EPU19 | 2019-07-05 00:54:22.546 HD Request # 5 | Decompressing data. | 2019-07-05 00:54:22.608 HD Request # 5 | Receiving Intraday data for F.US.EPU19 starting at 2019-07-05 00:50:50 | 2019-07-05 00:54:22.608 HD Request # 5 | Timestamp of first Intraday data file record written: 2019-07-05 00:50:50 | 2019-07-05 00:54:22.608 Socket (4) | Shutdown started. Waiting for graceful close. | 2019-07-05 00:54:22.609 Historical data download thread signaled to stop. | 2019-07-05 00:54:22.609 HD Request # 5 | Received 13 records from 2019-07-05 00:50:50.000 to 2019-07-05 00:54:17.000 (3.4 minutes) and wrote 13 records for F.US.EPU19 | 2019-07-05 00:54:22.609 HD Request # 5 | Completion time: 0s | 2019-07-05 00:54:22.612 HD Request # 5 | Intraday data download complete for F.US.EPU19. Unique request ID: 4 | 2019-07-05 00:54:22.612 Removed historical data download ID 4 | 2019-07-05 00:54:22.612 Real-time Intraday chart data file updates started for F.US.EPU19 | 2019-07-05 00:54:22.612 Opened cached Intraday file: C:\SierraChart\Data\F.US.EPU19.scid | 2019-07-05 00:54:22.612 Intraday chart data file opened for F.US.EPU19 | 2019-07-05 00:54:22.612 Socket (4) | Socket gracefully closed by remote side. | 2019-07-05 00:54:22.670 Socket (4) | Closed. | 2019-07-05 00:54:22.671 |
| [2019-07-05 17:08:31] |
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This is the relevant message: CQG FIX Trading | Market data subscription for F.US.MESU19 was unsuccessful. Text: Real-time data for instrument F.US.MES (corresponding to ID = 1) are not allowed. | 2019-07-05 00:54:20.709 CQG FIX Trading | Market data subscription for F.US.EPU19 was unsuccessful. Text: Real-time data for instrument F.US.EP (corresponding to ID = 2) are not allowed. | 2019-07-05 00:54:20.878 Refer to: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-05 17:10:06
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