Support Board
Date/Time: Sat, 08 Feb 2025 22:18:39 +0000
deribit data issues
View Count: 1131
| [2019-07-02 13:35:28] |
| User465507 - Posts: 74 |
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the deribit data feed is no longer working. I'm connected to the SC Data - All Services feed.
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| [2019-07-02 14:00:17] |
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There is a problem with the Deribit data server on the Deribit side.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-15 06:37:20] |
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Ok we will when we have a problem. What we notice from time to time is that the connection to the Deribit FIX server disconnects within about two seconds of connecting and then we reconnect and then we get disconnected again and this keeps going on and on but after a while the connection succeeds and gets maintained.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-18 03:30:41] |
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Regarding post #3 we are now noticing the problem we described previously: Deribit Data | Connecting. | 2019-07-18 03:26:14.450 you can see we connect, and then we get disconnected from your server. This is an endless cycle. Let us know what details you need.
Deribit Data | Connecting to: www.deribit.com:9880 | 2019-07-18 03:26:14.450 FIX Data socket (1) | Creating socket. | 2019-07-18 03:26:14.450 FIX Data socket (1) | Connecting to IP: 51.68.118.121. | 2019-07-18 03:26:14.451 FIX Data | Sending the Logon message. LocalCompID=** | 2019-07-18 03:26:14.753 Deribit Data | Connected to data server. | 2019-07-18 03:26:14.850 FIX Data socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2019-07-18 03:26:15.845 FIX Data socket (1) | Socket gracefully closed by remote side. | 2019-07-18 03:26:15.845 FIX Data socket (1) | Max send buffers used during socket life: 4 | 2019-07-18 03:26:15.845 FIX Data socket (1) | Signaling to core to close socket | 2019-07-18 03:26:15.845 FIX Data: Socket connection was closed without any logout messages sent or received. | 2019-07-18 03:26:15.845 FIX Data socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-07-18 03:26:15.845 Connection to the external service has been lost. | 2019-07-18 03:26:15.845 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-18 03:31:22
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| [2019-07-20 04:24:05] |
| abn2609 - Posts: 15 |
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Hi there, Any updates on this? I have also been experiencing data issues with deribit recently. Thanks |
| [2019-07-20 05:24:04] |
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We have now directly contacted Deribit about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-20 05:24:11
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| [2020-07-31 01:23:39] |
| Adrian O. - Posts: 3 |
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Hi SierraChart Support Are you currently aware of any issues with the connection to Deribit? I have not received any data updates since 8pm GMT time, it keeps connecting and then straight after disconnecting. Thank you for your kind attention. Regards, Adrian |
| [2020-07-31 06:10:01] |
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Deribit has changed their rate limiting functionality which is causing a problem. We are implementing a workaround. This should be resolved in about 10 minutes. What is really dumb about this, is they only induce more of a problem when they do this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-31 06:10:14
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