Support Board
Date/Time: Sat, 01 Feb 2025 10:02:42 +0000
time system to server error and missing data after computer shutdown and start up
View Count: 837
| [2019-07-01 20:03:13] |
| Don H - Posts: 31 |
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After doing 'set system date to serve'r in global settings get message saying 'windows error 1314 . a required privilege is not help by client' Also, after shutting computer down and coming back to it, when charts reload they are not loading complete data from point of shutdown, always a gap. Tried the delete and download data option from point of previous time but chart didn't reload the missing data |
| [2019-07-01 20:32:45] |
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There are two different problems here. 1. In regards to the operating system error with setting the date time, refer to: Global Settings Menu: Set System Date-Time from Server (Global Settings menu) 2. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Right-click on the chart before the missing data and select "Edit >> Delete andDownload Data". After about 30 seconds provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-04 03:31:36] |
| Don H - Posts: 31 |
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Software version: 1939 64-bit | 2019-07-03 23:29:36.990 Usage end date: 2019-08-04 | 2019-07-03 23:29:36.990 Enabled for: Advanced Features. | 2019-07-03 23:29:36.990 Enabled for: Advanced Features 2. | 2019-07-03 23:29:36.991 Enabled for: Sierra Chart Historical Data Service. | 2019-07-03 23:29:36.991 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-07-03 23:29:36.991 Current selected Data/Trading service: SC Data - All Services | 2019-07-03 23:29:36.991 Custom symbol settings values: enabled | 2019-07-03 23:29:36.991 Chart Update Interval: 500 | 2019-07-03 23:29:36.991 Intraday Data Storage Time Unit: 1 | 2019-07-03 23:29:36.991 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-07-03 23:29:36.991 2019-07-03 23:29:36 Local computer time | 2019-07-03 23:29:36.991 2019-07-04 03:29:36 Local computer time in UTC | 2019-07-03 23:29:36.991 2019-07-03 23:29:36 Local computer time in SC Time Zone | 2019-07-03 23:29:36.991 2019-07-04 02:51:18 Server time in UTC | 2019-07-03 23:29:36.991 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-07-03 23:29:36.991 Program path: C:\SierraChart\ | 2019-07-03 23:29:36.991 Data Files path: C:\SierraChart\Data\ | 2019-07-03 23:29:36.991 OS Version Number: 10.0 | 2019-07-03 23:29:36.995 Locale Setting: C | 2019-07-03 23:29:36.995 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-07-03 23:29:36.996 Intraday data recording state for symbol USOil is set to download 'Pending'. | 2019-07-03 23:30:04.754 Reloading all charts with filename: USOil.scid | 2019-07-03 23:30:04.754 HD Request # 78 | Downloading Intraday chart data for USOil to the file USOil.scid. Service: fxcm | 2019-07-03 23:30:04.754 HD Request # 78 | Download start date-time: 2019-07-01 16:05:43.000 | 2019-07-03 23:30:04.773 HD Request # 78 | Using server: ds4.sierracharts.com port 10150 | 2019-07-03 23:30:04.773 Socket (2) | Creating socket. | 2019-07-03 23:30:04.872 Socket (2) | Connecting to IP: 192.81.56.146. | 2019-07-03 23:30:04.872 USOil[M] 1 Min #48 | Reloading chart. | 2019-07-03 23:30:04.910 USOil[M] Flex Renko 19-18-17 #44 | Reloading chart. | 2019-07-03 23:30:04.936 + Chart Data Loading Thread Stopwatch: 0.0647846 seconds. | 2019-07-03 23:30:05.010 USOil[M] Flex Renko 37-36-35 #10 | Reloading chart. | 2019-07-03 23:30:05.093 USOil[M] 1 Min #39 | Reloading chart. | 2019-07-03 23:30:05.108 + Chart Data Loading Thread Stopwatch: 0.1984677 seconds. | 2019-07-03 23:30:05.115 USOil[M] Flex Renko 19-18-17 #42 | Reloading chart. | 2019-07-03 23:30:05.133 + Chart Data Loading Thread Stopwatch: 0.0414871 seconds. | 2019-07-03 23:30:05.180 + Chart Data Loading Thread Stopwatch: 0.1906827 seconds. | 2019-07-03 23:30:05.305 + Chart Data Loading Thread Stopwatch: 0.3445239 seconds. | 2019-07-03 23:30:05.445 Socket (2) | Closed. | 2019-07-03 23:30:24.761 HD Request # 78 | Error downloading historical Intraday data for USOil. Timeout error connecting to server. | 2019-07-03 23:30:24.761 Historical data download thread signaled to stop. | 2019-07-03 23:30:24.761 HD Request # 78 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for USOil | 2019-07-03 23:30:24.761 HD Request # 78 | Completion time: 20s | 2019-07-03 23:30:24.761 HD Request # 79 | Downloading Intraday chart data for USOil to the file USOil.scid. Service: fxcm | 2019-07-03 23:30:24.761 HD Request # 79 | Download start date-time: 2019-07-01 16:05:43.000 | 2019-07-03 23:30:24.765 HD Request # 79 | Using server: ds3.sierracharts.com port 10149 | 2019-07-03 23:30:24.765 Socket (2) | Creating socket. | 2019-07-03 23:30:24.861 Socket (2) | Connecting to IP: 65.182.172.42. | 2019-07-03 23:30:24.861 HD Request # 79 | Error downloading historical Intraday data for USOil. Timeout error connecting to server. | 2019-07-03 23:30:44.762 Socket (2) | Closed. | 2019-07-03 23:30:44.762 Historical data download thread signaled to stop. | 2019-07-03 23:30:44.762 HD Request # 79 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for USOil | 2019-07-03 23:30:44.762 HD Request # 79 | Completion time: 20s | 2019-07-03 23:30:44.763 HD Request # 80 | Downloading Intraday chart data for USOil to the file USOil.scid. Service: fxcm | 2019-07-03 23:30:44.763 HD Request # 80 | Download start date-time: 2019-07-01 16:05:43.000 | 2019-07-03 23:30:44.766 HD Request # 80 | Using server: ds4.sierracharts.com port 10150 | 2019-07-03 23:30:44.766 Socket (2) | Creating socket. | 2019-07-03 23:30:44.766 Socket (2) | Connecting to IP: 192.81.56.146. | 2019-07-03 23:30:44.767 |
| [2019-07-04 03:36:21] |
| Don H - Posts: 31 |
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Software version: 1939 64-bit | 2019-07-03 23:29:36.990 Usage end date: 2019-08-04 | 2019-07-03 23:29:36.990 Enabled for: Advanced Features. | 2019-07-03 23:29:36.990 Enabled for: Advanced Features 2. | 2019-07-03 23:29:36.991 Enabled for: Sierra Chart Historical Data Service. | 2019-07-03 23:29:36.991 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-07-03 23:29:36.991 Current selected Data/Trading service: SC Data - All Services | 2019-07-03 23:29:36.991 Custom symbol settings values: enabled | 2019-07-03 23:29:36.991 Chart Update Interval: 500 | 2019-07-03 23:29:36.991 Intraday Data Storage Time Unit: 1 | 2019-07-03 23:29:36.991 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-07-03 23:29:36.991 2019-07-03 23:29:36 Local computer time | 2019-07-03 23:29:36.991 2019-07-04 03:29:36 Local computer time in UTC | 2019-07-03 23:29:36.991 2019-07-03 23:29:36 Local computer time in SC Time Zone | 2019-07-03 23:29:36.991 2019-07-04 02:51:18 Server time in UTC | 2019-07-03 23:29:36.991 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-07-03 23:29:36.991 Program path: C:\SierraChart\ | 2019-07-03 23:29:36.991 Data Files path: C:\SierraChart\Data\ | 2019-07-03 23:29:36.991 OS Version Number: 10.0 | 2019-07-03 23:29:36.995 Locale Setting: C | 2019-07-03 23:29:36.995 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-07-03 23:29:36.996 Intraday data recording state for symbol USOil is set to download 'Pending'. | 2019-07-03 23:30:04.754 Reloading all charts with filename: USOil.scid | 2019-07-03 23:30:04.754 HD Request # 78 | Downloading Intraday chart data for USOil to the file USOil.scid. Service: fxcm | 2019-07-03 23:30:04.754 HD Request # 78 | Download start date-time: 2019-07-01 16:05:43.000 | 2019-07-03 23:30:04.773 HD Request # 78 | Using server: ds4.sierracharts.com port 10150 | 2019-07-03 23:30:04.773 Socket (2) | Creating socket. | 2019-07-03 23:30:04.872 Socket (2) | Connecting to IP: 192.81.56.146. | 2019-07-03 23:30:04.872 USOil[M] 1 Min #48 | Reloading chart. | 2019-07-03 23:30:04.910 USOil[M] Flex Renko 19-18-17 #44 | Reloading chart. | 2019-07-03 23:30:04.936 + Chart Data Loading Thread Stopwatch: 0.0647846 seconds. | 2019-07-03 23:30:05.010 USOil[M] Flex Renko 37-36-35 #10 | Reloading chart. | 2019-07-03 23:30:05.093 USOil[M] 1 Min #39 | Reloading chart. | 2019-07-03 23:30:05.108 + Chart Data Loading Thread Stopwatch: 0.1984677 seconds. | 2019-07-03 23:30:05.115 USOil[M] Flex Renko 19-18-17 #42 | Reloading chart. | 2019-07-03 23:30:05.133 + Chart Data Loading Thread Stopwatch: 0.0414871 seconds. | 2019-07-03 23:30:05.180 + Chart Data Loading Thread Stopwatch: 0.1906827 seconds. | 2019-07-03 23:30:05.305 + Chart Data Loading Thread Stopwatch: 0.3445239 seconds. | 2019-07-03 23:30:05.445 Socket (2) | Closed. | 2019-07-03 23:30:24.761 HD Request # 78 | Error downloading historical Intraday data for USOil. Timeout error connecting to server. | 2019-07-03 23:30:24.761 Historical data download thread signaled to stop. | 2019-07-03 23:30:24.761 HD Request # 78 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for USOil | 2019-07-03 23:30:24.761 HD Request # 78 | Completion time: 20s | 2019-07-03 23:30:24.761 HD Request # 79 | Downloading Intraday chart data for USOil to the file USOil.scid. Service: fxcm | 2019-07-03 23:30:24.761 HD Request # 79 | Download start date-time: 2019-07-01 16:05:43.000 | 2019-07-03 23:30:24.765 HD Request # 79 | Using server: ds3.sierracharts.com port 10149 | 2019-07-03 23:30:24.765 Socket (2) | Creating socket. | 2019-07-03 23:30:24.861 Socket (2) | Connecting to IP: 65.182.172.42. | 2019-07-03 23:30:24.861 HD Request # 79 | Error downloading historical Intraday data for USOil. Timeout error connecting to server. | 2019-07-03 23:30:44.762 Socket (2) | Closed. | 2019-07-03 23:30:44.762 Historical data download thread signaled to stop. | 2019-07-03 23:30:44.762 HD Request # 79 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for USOil | 2019-07-03 23:30:44.762 HD Request # 79 | Completion time: 20s | 2019-07-03 23:30:44.763 HD Request # 80 | Downloading Intraday chart data for USOil to the file USOil.scid. Service: fxcm | 2019-07-03 23:30:44.763 HD Request # 80 | Download start date-time: 2019-07-01 16:05:43.000 | 2019-07-03 23:30:44.766 HD Request # 80 | Using server: ds4.sierracharts.com port 10150 | 2019-07-03 23:30:44.766 Socket (2) | Creating socket. | 2019-07-03 23:30:44.766 Socket (2) | Connecting to IP: 192.81.56.146. | 2019-07-03 23:30:44.767 Software version: 1939 64-bit | 2019-07-03 23:33:33.676 Usage end date: 2019-08-04 | 2019-07-03 23:33:33.676 Enabled for: Advanced Features. | 2019-07-03 23:33:33.676 Enabled for: Advanced Features 2. | 2019-07-03 23:33:33.676 Enabled for: Sierra Chart Historical Data Service. | 2019-07-03 23:33:33.676 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-07-03 23:33:33.676 Current selected Data/Trading service: SC Data - All Services | 2019-07-03 23:33:33.676 Custom symbol settings values: enabled | 2019-07-03 23:33:33.676 Chart Update Interval: 500 | 2019-07-03 23:33:33.676 Intraday Data Storage Time Unit: 1 | 2019-07-03 23:33:33.676 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-07-03 23:33:33.676 2019-07-03 23:33:33 Local computer time | 2019-07-03 23:33:33.676 2019-07-04 03:33:33 Local computer time in UTC | 2019-07-03 23:33:33.676 2019-07-03 23:33:33 Local computer time in SC Time Zone | 2019-07-03 23:33:33.676 2019-07-04 02:51:18 Server time in UTC | 2019-07-03 23:33:33.676 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-07-03 23:33:33.676 Program path: C:\SierraChart\ | 2019-07-03 23:33:33.676 Data Files path: C:\SierraChart\Data\ | 2019-07-03 23:33:33.676 OS Version Number: 10.0 | 2019-07-03 23:33:33.680 Locale Setting: C | 2019-07-03 23:33:33.680 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-07-03 23:33:33.681 Intraday data recording state for symbol USOil is set to download 'Pending'. | 2019-07-03 23:33:45.756 Reloading all charts with filename: USOil.scid | 2019-07-03 23:33:45.756 HD Request # 81 | Downloading Intraday chart data for USOil to the file USOil.scid. Service: fxcm | 2019-07-03 23:33:45.757 HD Request # 81 | Download start date-time: 2019-07-01 16:01:59.000 | 2019-07-03 23:33:45.776 HD Request # 81 | Using server: ds3.sierracharts.com port 10149 | 2019-07-03 23:33:45.776 Socket (2) | Creating socket. | 2019-07-03 23:33:45.777 Socket (2) | Connecting to IP: 65.182.172.42. | 2019-07-03 23:33:45.777 USOil[M] 1 Min #48 | Reloading chart. | 2019-07-03 23:33:45.926 USOil[M] Flex Renko 19-18-17 #44 | Reloading chart. | 2019-07-03 23:33:45.949 + Chart Data Loading Thread Stopwatch: 0.0579414 seconds. | 2019-07-03 23:33:46.020 USOil[M] Flex Renko 37-36-35 #10 | Reloading chart. | 2019-07-03 23:33:46.088 + Chart Data Loading Thread Stopwatch: 0.1588588 seconds. | 2019-07-03 23:33:46.091 USOil[M] 1 Min #39 | Reloading chart. | 2019-07-03 23:33:46.119 USOil[M] Flex Renko 19-18-17 #42 | Reloading chart. | 2019-07-03 23:33:46.133 + Chart Data Loading Thread Stopwatch: 0.0541527 seconds. | 2019-07-03 23:33:46.193 + Chart Data Loading Thread Stopwatch: 0.1878773 seconds. | 2019-07-03 23:33:46.313 + Chart Data Loading Thread Stopwatch: 0.3307081 seconds. | 2019-07-03 23:33:46.426 HD Request # 81 | Error downloading historical Intraday data for USOil. Timeout error connecting to server. | 2019-07-03 23:34:05.770 Socket (2) | Closed. | 2019-07-03 23:34:05.770 Historical data download thread signaled to stop. | 2019-07-03 23:34:05.770 HD Request # 81 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for USOil | 2019-07-03 23:34:05.770 HD Request # 81 | Completion time: 20s | 2019-07-03 23:34:05.770 HD Request # 82 | Downloading Intraday chart data for USOil to the file USOil.scid. Service: fxcm | 2019-07-03 23:34:05.770 HD Request # 82 | Download start date-time: 2019-07-01 16:01:59.000 | 2019-07-03 23:34:05.774 HD Request # 82 | Using server: ds4.sierracharts.com port 10150 | 2019-07-03 23:34:05.774 Socket (2) | Creating socket. | 2019-07-03 23:34:05.774 Socket (2) | Connecting to IP: 192.81.56.146. | 2019-07-03 23:34:05.774 HD Request # 82 | Error downloading historical Intraday data for USOil. Timeout error connecting to server. | 2019-07-03 23:34:25.768 Socket (2) | Closed. | 2019-07-03 23:34:25.768 Historical data download thread signaled to stop. | 2019-07-03 23:34:25.769 HD Request # 82 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for USOil | 2019-07-03 23:34:25.769 HD Request # 82 | Completion time: 20s | 2019-07-03 23:34:25.769 HD Request # 83 | Downloading Intraday chart data for USOil to the file USOil.scid. Service: fxcm | 2019-07-03 23:34:25.769 HD Request # 83 | Download start date-time: 2019-07-01 16:01:59.000 | 2019-07-03 23:34:25.772 HD Request # 83 | Using server: ds3.sierracharts.com port 10149 | 2019-07-03 23:34:25.773 Socket (2) | Creating socket. | 2019-07-03 23:34:25.773 Socket (2) | Connecting to IP: 65.182.172.42. | 2019-07-03 23:34:25.773 |
| [2019-07-05 21:10:37] |
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This is the relevant error message: HD Request # 81 | Error downloading historical Intraday data for USOil. Timeout error connecting to server. | 2019-07-03 23:34:05.770 It occurs for every historical data download. Here is the information about this problem: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Overview and Solutions First thing we want you to do, is to use port 80 as explained here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Using Port 80 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-05 21:11:08
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