Support Board
Date/Time: Sat, 01 Feb 2025 06:37:47 +0000
auto debit
View Count: 785
| [2019-07-01 15:01:42] |
| User531621 - Posts: 103 |
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Hello, today, July 1, an auto debit of 86.10 was taken from my account but i have a free account with SC from Amp. Not sure why this happened but can you please refund and make sure no more future debits are taken? acct- 113727 Thank you so much. I look forward to hearing back. |
| [2019-07-01 15:04:45] |
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We see no such transaction on your Sierra Chart account so this must be through your trading account with your broker . You need to ask them about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-02 17:54:01] |
| User531621 - Posts: 103 |
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Hello Just got off the phone with my broker, AMP, says it is not a withdraw from them. This is what my statement says: 07/01/2019 Electronic Withdrawal Sierra Chart $86.10 I need to get this refunded and resolved please. I really dont want to file a claim with the bank, so lets hopefully get this worked out on your end. Thank you so much |
| [2019-07-02 18:36:31] |
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Do you have any email receipt related to this? We simply see no transactions on your Sierra Chart account. It clearly is not related to the Sierra Chart account you are logged into this support board with.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-02 19:46:16] |
| User531621 - Posts: 103 |
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I dont have an email, just the debit that i posted above from my bank account: 07/01/2019 Electronic Withdrawal Sierra Chart $86.10 its very strange, so i guess i will call the bank and file a claim?? |
| [2019-07-02 20:19:30] |
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Well if we cannot find it, we don't see anything else you can do other than to ask the bank about it and reverse it. We would like to try to track it down though. It is named "electronic withdrawal". Is that how a credit card transaction would appear on your statement? Just give us another hour to see if we can find anything like this amount in our system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-02 20:36:58] |
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Also this is not some kind of an automatic transaction that we did. We have no such capability even set up. Only the users can initiate transactions through their own actions.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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