Support Board
Date/Time: Sat, 01 Feb 2025 06:55:54 +0000
Charts are frozen
View Count: 683
| [2019-07-01 14:11:21] |
| User77207 - Posts: 7 |
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I just downloaded a new version of Sierra Chart and now charts are frozen. Data feed is connected and there is no error message shown. I restarted the program and still same problem. Please advise how to fix this?
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| [2019-07-01 14:27:49] |
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When you say the charts are frozen is this for futures contract symbols? What Data or Trading service are you using or do you wish to use? See this section here for the list: Table of Contents | (Supported Data and Trading Services) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-01 14:30:47
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| [2019-07-01 14:38:36] |
| User77207 - Posts: 7 |
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The charts are frozen for futures contract symbols. I'm with Optimus
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| [2019-07-01 14:43:40] |
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The problem is the Global Settings >> Data/Trade Service Settings >> Service setting is not set correctly. Most likely it needs to be set to CQG or Rithmic in your case. Have you been using one of these two services previously? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-01 14:44:15
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| [2019-07-01 15:08:19] |
| User77207 - Posts: 7 |
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I think I have been using Rithmic. At Global settings I see "All services" and green field showing that I have some data but my charts still frozen
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| [2019-07-01 15:17:06] |
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Therefore, follow the Rithmic set up instructions here: Rithmic Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-01 15:37:47] |
| User77207 - Posts: 7 |
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I did what you recommended and it is working now, thank you. I have another issue.I use one custom study from Mini-player (emini-player.scsf_EMiniPlayer_Zones) and with new version of Sierra charts it stopped loading and showing the zones on my Sierra charts. Please, advise. |
| [2019-07-01 17:05:43] |
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I have another issue.I use one custom study from Mini-player (emini-player.scsf_EMiniPlayer_Zones) and with new version of Sierra charts it stopped loading and showing the zones on my Sierra charts. Please, advise. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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