Support Board
Date/Time: Sat, 01 Feb 2025 03:55:16 +0000
Historical Data Download Failure
View Count: 660
| [2019-06-25 12:40:39] |
| User648008 - Posts: 13 |
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The past few sessions the historical data is not downloading, last night it skipped from Monday 22:38 to when I turned it on at Tuesday 7:31. Did a change go through that would cause this issue?
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| [2019-06-25 13:50:33] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Right click on the chart before the missing data and select Delete and Download Data. Repeat the above step two times. When the download finishes, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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