Support Board
Date/Time: Sun, 24 Nov 2024 20:01:57 +0000
XAUUSD, historical intraday data download fails, SC Forex Data
View Count: 3276
| [2013-11-30 18:15:41] |
| namlem - Posts: 94 |
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Hi SC team, I can connect to SC Forex Data and see a green light at the top right corner: SC Forex Data (FXCM): Connected to market data server. | 2013-11-30 18:05:18
but can't download historical intraday data for intraday chart XAUUSD:SC Forex Data (FXCM): Connecting to the market data server. ds5.sierracharts.com:443 | 2013-11-30 18:05:17 SC Forex Data (FXCM) - Local market data port: 0 | 2013-11-30 18:05:17 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-11-30 18:05:17 The network socket is connected. | 2013-11-30 18:05:17 SC Forex Data (FXCM): Connected to market data server. Now authorizing. | 2013-11-30 18:05:17 Base Graph DateTime: Out of bounds array error at Index: 800 | 2013-11-30 18:05:17 Base Graph DateTime: Out of bounds array error at Index: 799 | 2013-11-30 18:05:17 SC Forex Data (FXCM): Connected to market data server. | 2013-11-30 18:05:18 SC Forex Data (FXCM) - Starting real-time market data updates for: XAUUSD | 2013-11-30 18:05:18 Base Graph DateTime: Out of bounds array error at Index: 800 | 2013-11-30 18:05:18 Base Graph DateTime: Out of bounds array error at Index: 799 | 2013-11-30 18:05:18 HD Request # 18 - Downloading Intraday chart data for XAUUSD to the file XAUUSD.scid. Service: fxcm | 2013-11-30 18:05:19 HD Request # 18 - Last Date-Time in file: 2013-11-30 00:00:00.0 | 2013-11-30 18:05:19 HD Request # 18 - Using server: ds3.sierracharts.com port 10149 | 2013-11-30 18:05:19 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-11-30 18:05:19 Base Graph DateTime: Out of bounds array error at Index: 800 | 2013-11-30 18:05:19 Base Graph DateTime: Out of bounds array error at Index: 799 | 2013-11-30 18:05:19 Base Graph DateTime: Out of bounds array error at Index: 800 | 2013-11-30 18:05:19 Base Graph DateTime: Out of bounds array error at Index: 799 | 2013-11-30 18:05:19 HD Request # 18 - Error downloading historical Intraday data for XAUUSD. The network socket has been closed. Retrying download. | 2013-11-30 18:05:39 HD Request # 18 - Received 0 records and wrote 0 records for XAUUSD | 2013-11-30 18:05:39 HD Request # 19 - Downloading Intraday chart data for XAUUSD to the file XAUUSD.scid. Service: fxcm | 2013-11-30 18:05:39 HD Request # 19 - Last Date-Time in file: 2013-11-30 00:00:00.0 | 2013-11-30 18:05:39 HD Request # 19 - Using server: ds4.sierracharts.com port 10149 | 2013-11-30 18:05:39 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-11-30 18:05:39 HD Request # 19 - Error downloading historical Intraday data for XAUUSD. The network socket has been closed. Retrying download. | 2013-11-30 18:05:59 HD Request # 19 - Received 0 records and wrote 0 records for XAUUSD | 2013-11-30 18:05:59 HD Request # 20 - Downloading Intraday chart data for XAUUSD to the file XAUUSD.scid. Service: fxcm | 2013-11-30 18:05:59 HD Request # 20 - Last Date-Time in file: 2013-11-30 00:00:00.0 | 2013-11-30 18:05:59 HD Request # 20 - Using server: ds5.sierracharts.com port 10149 | 2013-11-30 18:05:59 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-11-30 18:05:59 I tried from the laptop at home (behind dsl router) same error and the error above I get now from the hotel using wi-fi network. usually i run SC on my server, but have no access to it now, so can't say if it fails on it too. fyi, I'm using primary service server (though it's for hist data) and Port for SC real time server 443. v1055.net Date Time Of Last Edit: 2013-11-30 18:17:53
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| [2013-11-30 18:22:07] |
| namlem - Posts: 94 |
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just FYI, with my FXCM FIX account, I can't even get a green light: Connecting to FXCM FIX at address: fixreal.fxcorporate.com:80 | 2013-11-30 18:18:59
but let's firstly sort out first post...
Resolved address fixreal.fxcorporate.com to IP 204.8.241.24 | 2013-11-30 18:18:59 Requesting symbol settings for fxcm. Overwrite = on. | 2013-11-30 18:18:59 Request for symbol settings completed. | 2013-11-30 18:19:00 Processed received symbol settings | 2013-11-30 18:19:01 Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2013-11-30 18:19:18 FXCM FIX: Socket connection was closed without any logout messages sent or received. | 2013-11-30 18:19:18 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-11-30 18:19:18 To prevent further connection attempts, select File >> Disconnect. | 2013-11-30 18:19:18 Disconnected from FXCM FIX. | 2013-11-30 18:19:18 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-11-30 18:19:18 |
| [2013-11-30 18:38:50] |
| namlem - Posts: 94 |
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at the same historical data download works fine: HD Request # 25 - Downloading Historical Daily chart data for XAUUSD. Starting date: 1963-11-30. Service: schd | 2013-11-30 18:37:57
HD Request # 25 - Requesting historical Daily data for ^XAUUSD starting at 1963-11-29 | 2013-11-30 18:37:57 HD Request # 25 - Receiving historical Daily data for XAUUSD starting at 1970-01-05 | 2013-11-30 18:37:57 Writing historical Daily data for XAUUSD to the file XAUUSD.dly | 2013-11-30 18:37:57 HD Request # 25 - Received 11235 records from 1970-01-05 00:00:00 to 2013-11-29 00:00:00 (43.9 years) and wrote 11235 records for XAUUSD | 2013-11-30 18:37:59 HD Request # 25 - Daily download COMPLETE for XAUUSD | 2013-11-30 18:37:59 |
| [2013-11-30 23:16:45] |
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You are having connectivity problems. Refer to these 2 help topics: http://www.sierrachart.com/index.php?l=doc/helpdetails1.html#h1.2 http://www.sierrachart.com/index.php?l=doc/helpdetails41.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-12-01 10:44:36] |
| namlem - Posts: 94 |
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obviously I have a connection problems, but do you have different download mechanism for historical data and intraday? Actually, I can't understand why historical data was downloaded successfully and intraday data download had connectivity problems. It means, somehow historical data download bypasses connectivity problems... Also, I noticed when desktop pc and laptop using same DSL connection and same router, but laptop has connection problem. Interesting that in desktop pc i have firewall enabled, at the same time laptop doesn't have firewall. Date Time Of Last Edit: 2013-12-01 10:45:35
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| [2013-12-02 05:12:13] |
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We recommend using port 80 for historical Intraday data. This is explained at the bottom of this page here: http://www.sierrachart.com/index.php?l=doc/helpdetails41.html However, based upon your logs there is evidence this will not work because it is not true HTTP data going over port 80 and this could be why when using port 80 for FXCM it is not connecting. Historical Daily data will work fine because it is true HTTP data going over port 80. There is not anything we can do to help you if you are on a restrictive network. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-02 05:31:37
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