Support Board
Date/Time: Sun, 24 Nov 2024 19:55:42 +0000
Option to Manually Renew
View Count: 1751
| [2013-11-30 03:32:11] |
| bfalk - Posts: 33 |
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My CME feed has expired, however the auto-renew hasn't renewed it yet. Is there some way to override this and renew it now? -B |
| [2013-11-30 03:42:29] |
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This is a problem on our side and we are working on it now. Please just give us about an hour.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-30 04:19:22] |
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Try again now by selecting File >> Disconnect and then File >> Connect to Data Feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-30 04:35:52] |
| bfalk - Posts: 33 |
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I have the credit in my account, however doing a disconnect and connect does not give me the SC market data. Still showing up without an [M] in the charts. -B |
| [2013-11-30 04:59:40] |
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Restart Sierra Chart and try again. If you still have difficulty, please post a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-30 05:13:24] |
| bfalk - Posts: 33 |
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Software version: 1055 | 2013-11-30 00:10:30
Usage end date: 2013-12-06 | 2013-11-30 00:10:30 Enabled for: Sierra Chart Historical Data Service. | 2013-11-30 00:10:30 Enabled for: Sierra Chart Real-Time Futures Data Service for Trading Services. | 2013-11-30 00:10:30 Active service: Zen-Fire | 2013-11-30 00:10:30 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-11-30 00:10:30 2013-11-30 00:10:30 Local computer clock time | 2013-11-30 00:10:30 2013-11-30 05:10:30 GMT time | 2013-11-30 00:10:30 2013-11-30 00:10:30 Time zone adjusted time | 2013-11-30 00:10:30 Time difference to server time: 2 seconds. | 2013-11-30 00:10:30 Program path: C:\SierraChart\ | 2013-11-30 00:10:30 Data Files path: C:\SierraChart\Data\ | 2013-11-30 00:10:30 OS Version Number: 6.2 | 2013-11-30 00:10:30 Checking for new symbol settings for zf | 2013-11-30 00:10:30 Zen-Fire - Port for executable: 33244 | 2013-11-30 00:10:54 Zen-Fire - Starting server: C:\SierraChart\Rim\GSPBridge.exe | 2013-11-30 00:10:54 Zen-Fire: Connecting to the server 127.0.0.1. Port 33244 | 2013-11-30 00:10:55 The network socket is connected. | 2013-11-30 00:10:55 Zen-Fire: Connected to server. | 2013-11-30 00:10:55 Zen-Fire: Sending logon request message. | 2013-11-30 00:10:55 Zen-Fire - Starting the connection process to data and trading service. | 2013-11-30 00:10:55 Zen-Fire - Logging is enabled. Log file: Rithmic.log | 2013-11-30 00:10:55 Zen-Fire - Connecting to Zen-Fire server. | 2013-11-30 00:10:55 Zen-Fire - Server Alert: Market Data Connection Opened. Error text: | 2013-11-30 00:10:56 Zen-Fire - Server Alert: Market Data Connection Login Complete. Error text: ok | 2013-11-30 00:10:56 Zen-Fire - Server Alert: Trading System Connection Opened. Error text: | 2013-11-30 00:10:57 Zen-Fire - Server Alert: Trading System Connection Login Complete. Error text: ok | 2013-11-30 00:10:57 Zen-Fire - Server Alert: PnL Connection Opened. Error text: | 2013-11-30 00:10:57 Zen-Fire - Server Alert: PnL Connection Login Complete. Error text: ok | 2013-11-30 00:10:57 Zen-Fire - Server Alert: Intraday History Connection Opened. Error text: | 2013-11-30 00:10:58 Zen-Fire - Server Alert: Intraday History Connection Login Complete. Error text: ok | 2013-11-30 00:10:58 Zen-Fire DTC Server Info - Server Name: Sierra Chart DTC Bridge. Server Version: 1.1. Provider Name: Zen-Fire DTC. | 2013-11-30 00:10:58 Zen-Fire DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-11-30 00:10:58 Zen-Fire DTC - Successfully connected. | 2013-11-30 00:10:58 Zen-Fire DTC: Requesting trade accounts from server. | 2013-11-30 00:10:58 Zen-Fire DTC: Requesting Trade Positions data. | 2013-11-30 00:11:03 Current selected Data/Trading service: Zen-Fire | 2013-11-30 00:11:19 Current selected Data/Trading service: Zen-Fire | 2013-11-30 00:11:24 Current selected Data/Trading service: Zen-Fire | 2013-11-30 00:11:40 Zen-Fire - Starting real-time market data updates for: 6NZ3-CME | 2013-11-30 00:11:50 HD Request # 2 - Downloading Intraday chart data for 6NZ3-CME to the file 6NZ3-CME.scid. Service: zf | 2013-11-30 00:11:50 HD Request # 2 - Last Date-Time in file: 2013-11-29 13:14:00.0 | 2013-11-30 00:11:50 Zen-Fire DTC - Requesting historical Minute data. | 2013-11-30 00:11:50 HD Request # 2 - Receiving Intraday data for 6NZ3-CME starting at 2013-11-29 13:13:00 | 2013-11-30 00:11:50 HD Request # 2 - Received 3 records from 2013-11-29 13:13:00 to 2013-11-29 13:14:00 (60.0 seconds) and wrote 0 records for 6NZ3-CME | 2013-11-30 00:11:50 HD Request # 2 - Intraday download COMPLETE for 6NZ3-CME | 2013-11-30 00:11:50 Real-time Intraday chart data file updates started for 6NZ3-CME | 2013-11-30 00:11:50 My account hasn't had the money deducted from it, so I don't think it's a software issue, but a billing/processing issue. Date Time Of Last Edit: 2013-11-30 05:15:25
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| [2013-11-30 05:15:42] |
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Checking on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-30 05:26:48] |
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We have tested your account. And we were able to connect to the Sierra Chart real-time data feed and get data. Make sure you have followed step number 9 and 10 here: https://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-30 05:51:47] |
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Let us know if you are able to receive data from the Sierra Chart real-time data feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-30 06:27:09] |
| bfalk - Posts: 33 |
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Had to blow away my whole SC folder to get it to work. Not sure what it was. Seemed to occur during the upgrade to 1055.
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| [2013-11-30 06:36:18] |
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This was unnecessary. We would have figured it out for you. The other possibility is you did not have the correct symbol settings. Here are the instructions to update those: https://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettings You may have also needed to do a Force Login at the login window. We are adding logging now to the Message Log to identify the potential issues relating to both of these. The issue had nothing to do with 1055. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-11-30 06:43:59
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| [2013-11-30 06:43:44] |
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This was the particular section we meant to link to in the prior post: https://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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