Support Board
Date/Time: Mon, 17 Mar 2025 06:19:16 +0000
[Locked] - Caught an unhandled exception in c_Chart::WindowProc.
View Count: 2150
| [2019-06-21 09:00:17] |
| archymede - Posts: 19 |
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Hello, Since the last update (to pre release version 1938) I recieve this error while mouse scrolling over the dom (clicking on the dom to scroll doesn't show any error, only mouse scrolls) : GCQ9-COMEX #5 | Caught an unhandled exception in c_Chart::WindowProc. Message: 522, wParam: 4287102976, lParam: 15468458 | 2019-06-21 04:47:31.941 * GCQ9-COMEX #5 | Caught an unhandled exception in c_Chart::WindowProc. Message: 522, wParam: 4287102976, lParam: 15468458 | 2019-06-21 04:47:32.356 * GCQ9-COMEX #5 | Caught an unhandled exception in c_Chart::WindowProc. Message: 522, wParam: 7864320, lParam: 15468458 | 2019-06-21 04:47:32.882 * GCQ9-COMEX #5 | Caught an unhandled exception in c_Chart::WindowProc. Message: 522, wParam: 4287102976, lParam: 17762221 | 2019-06-21 04:49:55.993 * Is there anything I can do on my side to solve this error ? Thank you Date Time Of Last Edit: 2019-06-21 09:29:22
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| [2019-06-21 13:54:18] |
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Provide your Chartbook by following the instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile We will test this and see what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-06-21 16:35:41] |
| archymede - Posts: 19 |
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Here's the attached chartbook, all chartbooks have the same issue, even blank ones with only a chart and a dom. Thank you |
Private File |
| [2019-06-22 04:24:09] |
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This has been resolved. We are releasing 1939 in about 20 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-12 20:44:32] |
| User795631 - Posts: 17 |
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The issue persists even with the latest update
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 Screenshot 2022-02-16 134141.png / V - Attached On 2022-03-12 20:44:12 UTC - Size: 136.12 KB - 177 views |
| [2022-03-12 21:14:02] |
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This is an old unrelated thread. We are locking this thread. Based on the message code of 15, the particular type of exception you are encountering is system specific and we do believe it is an operating system/driver level issue. It is not likely we would be able to reproduce this. Start a new thread. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-12 21:14:44
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