Support Board
Date/Time: Sat, 01 Feb 2025 01:51:03 +0000
CQG Error - Does not connect
View Count: 1310
| [2019-06-13 14:21:04] |
| User471027 - Posts: 19 |
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Hi, my software does not connect with the data feed for last 20mins. I'm using CQG and called them already but there is no error on their side as they said. Please message log below: Software version: 1926 64-bit | 2019-06-13 16:18:33.949 Enabled for: Advanced Features. | 2019-06-13 16:18:33.949 Enabled for: Advanced Features 2. | 2019-06-13 16:18:33.949 Enabled for: Sierra Chart Historical Data Service. | 2019-06-13 16:18:33.949 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-06-13 16:18:33.949 Current selected Data/Trading service: CQG WebAPI | 2019-06-13 16:18:33.949 Custom symbol settings values: enabled | 2019-06-13 16:18:33.949 Chart Update Interval: 500 | 2019-06-13 16:18:33.949 Intraday Data Storage Time Unit: 0 | 2019-06-13 16:18:33.949 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2019-06-13 16:18:33.949 2019-06-13 16:18:33 Local computer time | 2019-06-13 16:18:33.949 2019-06-13 14:18:33 Local computer time in UTC | 2019-06-13 16:18:33.949 2019-06-13 16:18:33 Local computer time in SC Time Zone | 2019-06-13 16:18:33.949 2019-06-13 14:03:35 Server time in UTC | 2019-06-13 16:18:33.949 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-06-13 16:18:33.949 Program path: C:\SierraChart\ | 2019-06-13 16:18:33.949 Data Files path: C:\SierraChart\Data\ | 2019-06-13 16:18:33.949 OS Version Number: 10.0 | 2019-06-13 16:18:33.949 Locale Setting: C | 2019-06-13 16:18:33.949 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-06-13 16:18:33.950 CQG WebSocket socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2019-06-13 16:18:43.219 * CQG WebSocket | WebSocket closed. | 2019-06-13 16:18:43.220 CQG WebAPI | WebSocket closed. | 2019-06-13 16:18:43.220 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-06-13 16:18:43.220 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-06-13 16:18:43.220 CQG WebSocket socket (1) | Closed. | 2019-06-13 16:18:43.219 CQG WebAPI | Disconnected. | 2019-06-13 16:18:43.227 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-06-13 16:18:43.227 Date Time Of Last Edit: 2019-06-13 14:21:33
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| [2019-06-13 15:04:58] |
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We cannot help with CQG connectivity issues. Refer to: CQG Trading Platform Service: Frequent Server Disconnections when Using CQG Please consider using this new service: Sierra Chart / Trading Technologies Futures Order Routing Service Next month, we are going to release a new package that includes the CME data. And later EUREX data which will make our new order routing and data offering very competitive. And this week we are releasing 300 levels of market depth up from the 200 levels. With our order routing service you can choose to connect to our server in Germany. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-06-13 15:05:51
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