Support Board
Date/Time: Fri, 31 Jan 2025 22:58:00 +0000
*Urgent*: Problem with orders
View Count: 645
| [2019-06-10 16:47:04] |
| AD544 - Posts: 64 |
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Requesting order status for non-responsive order. | Symbol: YMM9 | TradeAccount: **** | InternalOrderID: 6794 | Current Status: Order Sent | 2019-06-10 18:42:40.673 *
Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 6794. Service Order ID: (none). Symbol: YMM9 | 2019-06-10 18:43:10.693 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 6796. Service Order ID: (none). Symbol: YMM9 | 2019-06-10 18:44:00.507 * Requesting order status for non-responsive order. | Symbol: YMM9 | TradeAccount: | InternalOrderID: 6796 | Current Status: Order Sent | 2019-06-10 18:45:00.780 * Date Time Of Last Edit: 2019-06-10 17:46:37
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| [2019-06-10 16:48:34] |
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Contact your broker for help with this. We see you are using Transact. What version of Sierra Chart are you running? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-06-10 16:55:22] |
| AD544 - Posts: 64 |
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