Support Board
Date/Time: Sun, 02 Mar 2025 12:00:10 +0000
Out of Date Timestamps
View Count: 703
| [2019-06-03 12:49:20] |
| User647347 - Posts: 1 |
|
Hello I sent a message log. I am having an issue with data timestamps. On initially loading SierraChart the data displayed in my intraday chart is correct. After a few minutes, however, the newly populating bars have incorrect times. I can delete and reload the data using methods under "Help topic 63: Out of Order Timestamps Detected " and this fixes past bars, but new bars still appear with incorrect timestamps after a few minutes. http://www.sierrachart.com/image.php?Image=1559566093652.png |
| [2019-06-03 14:03:58] |
| |
|
We see you are using Gain Capital. It must be a problem with that data feed because someone else is reporting this as well. The only thing we can say is try reconnecting to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers And then afterwards Re-download the data from just before where the problem begins: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: