Support Board
Date/Time: Fri, 31 Jan 2025 17:41:47 +0000
Huge delay in data
View Count: 679
| [2019-05-28 13:04:53] |
| Rhainy - Posts: 1 |
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I am seeing a huge delay in data on my charts. It is up to 40 seconds in some cases before it updates again. I used Sierra on demo for the period allotted and I don't recall seeing this type of delay although I didn't have the countdown timer on the charts. The countdown timer does not count down steadily. It will stay on a time for a period of time and then update. That is the 40 second delay that I'm talking about. This is really concerning because I can't trust that my trades will be executed properly. Why would there be such a huge delay in data? I am using CQG through AMP. Date Time Of Last Edit: 2019-05-28 13:36:16
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| [2019-05-28 14:22:19] |
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Refer to help topic 4: Prices / Data Falling Behind Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-05-28 15:04:39] |
| Rhaeny - Posts: 2 |
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Okay after reading through all of the help topics I'm wondering if I am misinterpreting what the countdown timer is telling me as it was my only alert that something may be wrong. I was under the impression that the timer is doing a countdown of time only. So I expected it to continuously show a reduction of time without a delay. But after performing some of the help topics I'm thinking the timer may be showing the last time traded vs just the time. If that's the case then I can understand what the delay is that I'm seeing now. Is this correct? And if it is, does Sierra have a timer that only shows the time remaining on candlesticks irrespective of the trades placed?
Date Time Of Last Edit: 2019-05-28 15:05:51
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| [2019-05-29 04:10:12] |
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Refer to the documentation here for the Countdown Timer study. You can set it for a continuous countdown based on the real-time clock: Countdown Timer Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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