Support Board
Date/Time: Fri, 31 Jan 2025 21:06:24 +0000
No intra-day data prior 2009-03-02
View Count: 861
| [2019-05-26 10:47:30] |
| Paul.M - Posts: 113 |
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No intra-day data prior 2009-03-02 Sierra 1927 Sierra historical data I am unable to load any futures contract data prior to 2009-03-02 as continuous chart or as single contract. ( Base is 1minute ). I think I should see 15 years back or so ? I already deleted all data and re-downloaded the symbol (... ESM19) TY |
| [2019-05-27 05:30:17] |
| Paul.M - Posts: 113 |
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... any advice ? TY
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| [2019-05-28 05:36:00] |
| Paul.M - Posts: 113 |
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will there be a reply ? This is a support request. |
| [2019-05-28 10:06:26] |
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We do not answer all support requests and the reasons are given here: https://www.sierrachart.com/index.php?page=PostingInformation.php According to what we document here there is data back to June 2008 so not much further back. Sierra Chart Historical Data Service: What is Included Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-05-30 06:09:38] |
| Paul.M - Posts: 113 |
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Tick by tick data for popular futures contracts on the CME begins at 2011. Prior to this the CME data is in 1 minute units and begins at June 2008.
Why does my start at 2009-03-02 ? |
| [2019-05-31 16:26:28] |
| Paul.M - Posts: 113 |
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Any help & advice ? --- As you can see from my history - I have not overly strained you with support request. I find this a quite questionable attitude on Sierra's site! Please offer help in a constructive and timely way. My time is valuable, as well as yours ! |
| [2019-06-02 08:47:18] |
| Paul.M - Posts: 113 |
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Will there be a reply for a paying customer since 2013 ? Why does my 1 minute data start at 2009-03-02 ? |
| [2019-06-02 20:26:28] |
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What is the Continuous Contract option in the Chart >> Chart Settings>> Advanced Settings set to? When you select Edit >>Delete All Data and Download, what is the first symbol displayed in the list? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-06-02 20:26:57
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