Support Board
Date/Time: Tue, 26 Nov 2024 09:38:41 +0000
There are still open orders when I cancel&flatten, shut down and restart
View Count: 659
| [2019-05-20 14:25:32] |
| quriousqitty - Posts: 13 |
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I have been testing the app with a sim account and I want to go live but I've realized that sometimes, when I use the sim mode, I cancel and flatten and I shut down (without closing the app), there is still an open order the next day when I start the app again. This is very scary for me and makes me too afraid to go live. What is wrong and why does the app keep behaving like this? |
| [2019-05-20 16:04:26] |
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We think the problem relates to how the position quantity for simulated trading is arrived at in the version you are running. This is explained here: Trade Simulation: Trade Simulation Position Quantity Calculation If the order fills start date-time changes in the chart, this can affect the displayed Position quantity. Or there was an automated order from an automated trading system you have that was submitted. We want you to update to the current version: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-05-20 16:05:24
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| [2019-05-20 16:32:02] |
| quriousqitty - Posts: 13 |
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Thanks! I have updated. I will let you know if this problem persists.
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| [2023-12-15 12:55:51] |
| quriousqitty - Posts: 13 |
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Just in case anyone runs into this in the future, the problem was that I had two OCO attached orders. I read on a support thread somewhere that Rithmic might not be able to handle the second OCO order properly. What others have done is to manually close the second OCO order in their scripts.
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