Support Board
Date/Time: Mon, 25 Nov 2024 10:25:45 +0000
Trade Sound Alerts not working.
View Count: 2667
| [2013-11-25 20:22:26] |
| vectorTrader - Posts: 86 |
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I have activated under Global Setting >>general trade settings>> Notification >> Play Alert When Target Filled and Play Alert When Stop Filled but when my limits or stops get hit, I do not get any audio alert. I have my wav file identified and tested in the general settings tab and volume levels are set. Can someone tell me if how to get the files to play? Thanks.. Update: If I select Play when order filled(others) set to alert then it plays the sound. But the above selections listed still do not play. Date Time Of Last Edit: 2013-11-26 15:43:57
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| [2013-11-26 23:53:19] |
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We will have to test this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-27 03:57:44] |
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We have tested this and we do not see a problem as long as you have set up the proper Alert Sound files for the particular Alert Numbers selected for the Target and Stop alerts. When you expect the sound, look in Window >>Show/Hide Alerts Manager >> Alerts Log and see if you see a line for the Alert message. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-27 19:46:05] |
| vectorTrader - Posts: 86 |
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Update: The sounds played fine when I selected order filled(others)under release 1046 on another PC. I had set to Alert 10 and Alert 11 and they played fine for target and stop . They do not play or list found in the alerts log with the PC that has release 1051 installed. Is there something else I can try?
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| [2013-11-27 20:59:26] |
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Is this with simulated trading?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-12-03 15:19:56] |
| vectorTrader - Posts: 86 |
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Yes I have simulated trading on. I ahve also updated to the latest release. |
| [2013-12-06 03:46:55] |
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We have tested this, and the alert sounds work just fine in simulated trading . We did a test using a replay. We do not see why it would matter, but update to version 1059 and see if it makes a difference. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-06 03:47:40
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| [2014-01-17 19:05:36] |
| vectorTrader - Posts: 86 |
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Support, I am noww on version 1077 and I cannot get the limit and stop orders when filled to play sound or log the alert. I am running live and have attempted several times to get them to play with no avail. I did notice that Sierra is not listed in the sound mixer, which i guess is controlled under system sounds. Can someone make themselves available for remote support? thanks |
| [2014-01-17 19:23:25] |
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Just so that we are completely clear, when you expect the sound, do you see a message added to the Window >> Show/Hide Alerts Manager >> Alerts Log tab? If so, select the line that should have caused the sound to play and then select Edit >> Copy Selection and paste it here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-17 19:24:33
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| [2014-01-17 20:56:44] |
| vectorTrader - Posts: 86 |
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That's the problem...there are no alerts shown.Please see attached settings.
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 2014-01-17 15_54_14-Sierra ChartAlert log .png / V - Attached On 2014-01-17 20:55:29 UTC - Size: 32.78 KB - 468 views 2014-01-17 settings .png / V - Attached On 2014-01-17 20:56:03 UTC - Size: 46.89 KB - 463 views Attachment Deleted. |
| [2014-01-18 00:43:38] |
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Are you doing simulated trades during a replay?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-18 00:45:58
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| [2014-01-21 14:20:16] |
| vectorTrader - Posts: 86 |
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This is during both simulated and live trading target/stop alerts. It makes no difference. I am getting other alerts for other example bid/ask size over a certain size.
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| [2014-01-21 14:52:59] |
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We would like to do a remote assistance session to look into this problem. Could you please set your telephone number here: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-21 18:01:05] |
| vectorTrader - Posts: 86 |
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I have set my telephone number as requested. we have a major snowstorm here in NYC so if you are unable to remote soon, it will have to occur another day. thanks |
| [2014-01-22 22:41:14] |
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We will be getting back to you. We have been very busy.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-23 21:17:37] |
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Could you let us know if calling tomorrow afternoon will work for you?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-31 19:45:44] |
| vectorTrader - Posts: 86 |
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I got it to work using OCO orders instead of just regular stop/limit orders. Thanks |
| [2014-02-04 00:30:27] |
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OK, this explains it. So it sounds like you were not using the Attached Orders feature documented here: http://www.sierrachart.com/index.php?l=doc/doc_AttachedOrders.html Now it makes sense. Because otherwise this whole thing was rather puzzling to us. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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