Support Board
Date/Time: Fri, 31 Jan 2025 13:54:07 +0000
charts are freezing
View Count: 1795
| [2019-05-13 20:00:13] |
| User531621 - Posts: 103 |
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Hello- my SIM trading charts are freezing up on a regular basis. last week and so far 2 times this morning.. I need to get this fixed. Thank you
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| [2019-05-13 21:22:32] |
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Are you asking about Sierra Chart being in a frozen and inoperable state, or the charts just not updating?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-05-13 21:45:30] |
| User531621 - Posts: 103 |
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frozen. i have to reboot to get them active and then they are active for 1 minute then freeze again. HELP!
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| [2019-05-13 22:47:38] |
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In this case, refer to help topic 30: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-05-13 22:47:44
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| [2019-05-14 00:42:56] |
| User531621 - Posts: 103 |
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Far too technical of a link for me. Is there anyone that can receive a phone call or log into my computer remotely?
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| [2019-05-14 05:51:56] |
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Only for an additional cost at 55 USD per hour. You really should just create a new Chartbook. But first we want you to update to the current version of Sierra Chart: Software Download: Fast Update And see if that helps. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-05-14 05:52:55
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