Support Board
Date/Time: Fri, 31 Jan 2025 13:48:07 +0000
do not have real time data
View Count: 1048
| [2019-05-13 01:32:44] |
| User603074 - Posts: 2 |
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Hello , I still have a day usage time and i have paid for full month exchange fee (HKEF) but today i do not have any real time data ?!! down below is my message log : Reading Internal Order ID file. | 2019-05-13 11:26:03 Reading Trade Orders file. | 2019-05-13 11:26:03 Reading Trade Positions file. | 2019-05-13 11:26:03 Reading Account Balance file. | 2019-05-13 11:26:03 UDPListener (948). Port 22904 | Listening on UDP port 22904. | 2019-05-13 11:26:03 Software version: 1910 64-bit | 2019-05-13 11:26:03 Usage end date: 2019-05-13 | 2019-05-13 11:26:03 Enabled for: Advanced Features. | 2019-05-13 11:26:03 Enabled for: Advanced Features 2. | 2019-05-13 11:26:03 Enabled for: Sierra Chart Historical Data Service. | 2019-05-13 11:26:03 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-05-13 11:26:03 Enabled for: INDEXES_DATA_BARCHART | 2019-05-13 11:26:03 Enabled for: Hong Kong Futures Exchange with Market Depth | 2019-05-13 11:26:03 Received 1 data feed usernames. | 2019-05-13 11:26:03 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-05-13 11:26:03 Current selected Data/Trading service: SC Data - All Services | 2019-05-13 11:26:03 Chart Update Interval: 500 | 2019-05-13 11:26:03 Intraday Data Storage Time Unit: 1 | 2019-05-13 11:26:03 Time Zone: +10:00:00 (AEST+10AEDT+01,M10.1.0/02:00,M4.1.0/03:00) | 2019-05-13 11:26:03 2019-05-13 11:26:02 Local computer time | 2019-05-13 11:26:03 2019-05-13 01:26:02 Local computer time in UTC | 2019-05-13 11:26:03 2019-05-13 11:26:02 Local computer time in SC Time Zone | 2019-05-13 11:26:03 2019-05-13 01:26:02 Server time in UTC | 2019-05-13 11:26:03 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-05-13 11:26:03 Program path: C:\SierraChart\ | 2019-05-13 11:26:03 Data Files path: C:\SierraChart\Data\ | 2019-05-13 11:26:03 OS Version Number: 6.1 | 2019-05-13 11:26:03 Locale Setting: C | 2019-05-13 11:26:03 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-05-13 11:26:03 Created the DTC Protocol server. | 2019-05-13 11:26:03 DTC Protocol Server listening on port 11099. | 2019-05-13 11:26:03 Created the DTC Protocol historical data server. | 2019-05-13 11:26:03 HD Server Manager | Listening on port 11098 | 2019-05-13 11:26:03 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2019-05-13 11:26:03 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2019-05-13 11:26:03 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Connecting to IP: 46.4.97.203. | 2019-05-13 11:26:03 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-05-13 11:26:03 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-05-13 11:26:03 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-05-13 11:26:03 Received 5 login tokens. | 2019-05-13 11:26:04 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-05-13 11:26:04 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-05-13 11:26:04 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-05-13 11:26:04 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-05-13 11:26:05 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-05-13 11:26:05 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-05-13 11:26:06 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-05-13 11:26:07 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-05-13 11:26:07 Symbol settings MD5 received. Request ID: 1. | 2019-05-13 11:26:07 Symbol settings are up-to-date for scdataallservices. | 2019-05-13 11:26:07 Files to Open on Start up | Opening file: Chartbook1.Cht | 2019-05-13 11:26:07 HSK19 Daily #2 | Reloading chart. | 2019-05-13 11:26:07 HSK19 15 Min #1 | Reloading chart. | 2019-05-13 11:26:07 HSK19 3 Min #3 | Reloading chart. | 2019-05-13 11:26:07 HSK19 #4 | Reloading chart. | 2019-05-13 11:26:07 HSK19 #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-05-13 11:26:07 HSK19 6 Min #5 | Reloading chart. | 2019-05-13 11:26:07 HSK19 40 Min #6 | Reloading chart. | 2019-05-13 11:26:07 HSK19 1 Min #7 | Reloading chart. | 2019-05-13 11:26:08 HSK19 15 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-05-13 11:26:08 HSK19 3 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-05-13 11:26:08 HSK19 6 Min #5 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-05-13 11:26:08 HSK19 40 Min #6 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-05-13 11:26:08 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. | 2019-05-13 11:26:08 Mapping HSK19 to HSK19. Service code: HongKongFutures.Exchange | 2019-05-13 11:26:08 HD Request # 2 | Downloading Historical Daily chart data for HSK19. Starting date: 2019-05-09. Service: HongKongFutures.Exchange | 2019-05-13 11:26:08 HD Request # 2 | Using user Barchart Historical data account. | 2019-05-13 11:26:08 HD Request # 2 | Requesting historical Daily data for HSK19 starting at 2019-05-08 | 2019-05-13 11:26:08 HTTPS connection ID:1 to historicaldata.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-05-13 11:26:08 HTTPS connection ID:1 to historicaldata.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 88.99.0.216. | 2019-05-13 11:26:08 HSK19 1 Min #7 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-05-13 11:26:08 Intraday data recording state for symbol HSK19 is set to download 'Pending'. | 2019-05-13 11:26:08 HD Request # 3 | Downloading Intraday chart data for HSK19 to the file HSK19.scid. Service: HongKongFutures.Exchange | 2019-05-13 11:26:08 HD Request # 3 | Download start date-time: 2019-05-11 02:59:56.000 | 2019-05-13 11:26:08 HD Request # 3 | Using server: ds7.sierracharts.com port 10150 | 2019-05-13 11:26:08 Socket (2) | Creating socket. | 2019-05-13 11:26:08 Socket (2) | Connecting to IP: 8.18.161.133. | 2019-05-13 11:26:08 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2019-05-13 11:26:08 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Closed. | 2019-05-13 11:26:08 HD Request # 3 | Setting DTC encoding to Binary VLS | 2019-05-13 11:26:08 HD Request # 3 | Sending historical data logon request message. | 2019-05-13 11:26:08 HD Request # 3 | Requesting Intraday data. Start date-time: 2019-05-11 02:59:56. Record interval: 1. Symbol: HSK19 | 2019-05-13 11:26:09 HD Request # 3 | Decompressing data. | 2019-05-13 11:26:09 HD Request # 3 | Receiving Intraday data for HSK19 starting at 2019-05-11 02:59:56 | 2019-05-13 11:26:09 HD Request # 3 | Timestamp of first Intraday data file record written: 2019-05-11 02:59:56 | 2019-05-13 11:26:09 HD Request # 3 | Historical data for HSK19 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2019-05-13 11:26:09 Socket (2) | Shutdown started. Waiting for graceful close. | 2019-05-13 11:26:09 Historical data download thread signaled to stop. | 2019-05-13 11:26:09 HD Request # 3 | Received 1 record from 2019-05-11 02:59:56.000 to 2019-05-11 02:59:56.000 (0.0 seconds) and wrote 1 record for HSK19 | 2019-05-13 11:26:09 HD Request # 3 | Completion time: 1s | 2019-05-13 11:26:09 HD Request # 3 | Intraday data download complete for HSK19. Unique request ID: 2 | 2019-05-13 11:26:09 Removed historical data download ID 2 | 2019-05-13 11:26:09 Socket (2) | Socket gracefully closed by remote side. | 2019-05-13 11:26:09 Socket (2) | Closed. | 2019-05-13 11:26:09 SC Data - All Services | Connected to data server. | 2019-05-13 11:26:10 Notice: Not connected to Live trading account to receive CME real-time futures data at lower cost exchange fee. | 2019-05-13 11:26:10 Mapping HSK19 to HSK19. Service code: HongKongFutures.Exchange | 2019-05-13 11:26:10 SC Data - All Services | Starting real-time market data updates for: HSK19 (HSK19). ID: 1 Service code: HongKongFutures.Exchange | 2019-05-13 11:26:10 SC Data - All Services | Using username 0 | 2019-05-13 11:26:10 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2019-05-13 11:26:10 SC Data - All Services | Requesting security definition data for: HSK19 (HSK19). ID: 1 | 2019-05-13 11:26:10 Intraday data recording state for symbol HSK19 is set to download 'Pending'. | 2019-05-13 11:26:10 DTC Client socket (2) | Creating socket. | 2019-05-13 11:26:10 DTC Client socket (2) | Connecting to IP: 8.18.161.135. | 2019-05-13 11:26:10 Delaying start of download for HSK19 | 2019-05-13 11:26:10 HD Request # 2 | Receiving historical Daily data for HSK19 starting at 2019-05-09 | 2019-05-13 11:26:10 HD Request # 2 | Writing historical Daily data to the file HSK19.dly | 2019-05-13 11:26:10 HD Request # 2 | Received 3 records from 2019-05-09 00:00:00 to 2019-05-10 00:00:00 (2.0 days) and wrote 2 records for HSK19 | 2019-05-13 11:26:10 HD Request # 2 | Completion time: 2s | 2019-05-13 11:26:10 HD Request # 2 | Daily data download complete for HSK19. Unique request ID: 1 | 2019-05-13 11:26:10 Removed historical data download ID 1 | 2019-05-13 11:26:10 HSK19 [M] Daily #2 | Reloading chart. | 2019-05-13 11:26:10 SC Data - All Services | Connected to server. | 2019-05-13 11:26:10 SC Data - All Services | Starting socket receive thread. | 2019-05-13 11:26:10 SC Data - All Services | Sending encoding request to server: Binary VLS | 2019-05-13 11:26:10 HTTPS connection ID:1 to historicaldata.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-05-13 11:26:10 SC Data - All Services | Setting DTC encoding to Binary VLS | 2019-05-13 11:26:10 SC Data - All Services | Sending logon request message. | 2019-05-13 11:26:10 HTTPS connection ID:1 to historicaldata.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-05-13 11:26:10 HTTPS connection ID:1 to historicaldata.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-05-13 11:26:10 SC Data - All Services | Received logon response. | 2019-05-13 11:26:10 SC Data - All Services | Server Name: SC Realtime Server. | 2019-05-13 11:26:10 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2019-05-13 11:26:10 SC Data - All Services | Successfully connected. | 2019-05-13 11:26:10 SC Data - All Services | Trading is not supported. | 2019-05-13 11:26:10 SC Data - All Services | Restarting real-time data updates for symbol: HSK19 -> HSK19 | 2019-05-13 11:26:10 SC Data - All Services | Received security definition for symbol HSK19 | 2019-05-13 11:26:11 Requesting market depth updates for: HSK19 if supported. | 2019-05-13 11:26:15 SC Data - All Services | Clearing market depth for HSK19. | 2019-05-13 11:26:15 HD Request # 4 | Downloading Intraday chart data for HSK19 to the file HSK19.scid. Service: HongKongFutures.Exchange | 2019-05-13 11:26:16 HD Request # 4 | Download start date-time: 2019-05-11 02:59:56.000 | 2019-05-13 11:26:16 HD Request # 4 | Using server: ds1.sierracharts.com port 10149 | 2019-05-13 11:26:16 Socket (1) | Creating socket. | 2019-05-13 11:26:16 Socket (1) | Connecting to IP: 8.18.161.135. | 2019-05-13 11:26:16 HD Request # 4 | Setting DTC encoding to Binary VLS | 2019-05-13 11:26:16 HD Request # 4 | Sending historical data logon request message. | 2019-05-13 11:26:16 HD Request # 4 | Requesting Intraday data. Start date-time: 2019-05-11 02:59:56. Record interval: 1. Symbol: HSK19 | 2019-05-13 11:26:16 HD Request # 4 | Decompressing data. | 2019-05-13 11:26:17 HD Request # 4 | Receiving Intraday data for HSK19 starting at 2019-05-11 02:59:56 | 2019-05-13 11:26:17 HD Request # 4 | Timestamp of first Intraday data file record written: 2019-05-11 02:59:56 | 2019-05-13 11:26:17 Socket (1) | Shutdown started. Waiting for graceful close. | 2019-05-13 11:26:17 Historical data download thread signaled to stop. | 2019-05-13 11:26:17 HD Request # 4 | Received 1 record from 2019-05-11 02:59:56.000 to 2019-05-11 02:59:56.000 (0.0 seconds) and wrote 1 record for HSK19 | 2019-05-13 11:26:17 HD Request # 4 | Completion time: 1s | 2019-05-13 11:26:17 HD Request # 4 | Intraday data download complete for HSK19. Unique request ID: 3 | 2019-05-13 11:26:17 Removed historical data download ID 3 | 2019-05-13 11:26:17 Real-time Intraday chart data file updates started for HSK19 | 2019-05-13 11:26:17 Opened cached Intraday file: C:\SierraChart\Data\HSK19.scid | 2019-05-13 11:26:17 Intraday chart data file opened for HSK19 | 2019-05-13 11:26:17 Socket (1) | Socket gracefully closed by remote side. | 2019-05-13 11:26:17 Socket (1) | Closed. | 2019-05-13 11:26:17 |
| [2019-05-13 02:26:13] |
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You need to understand the Hong Kong futures market schedule. Check with the exchange.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-05-13 02:26:20
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| [2019-05-13 02:59:13] |
| User603074 - Posts: 2 |
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yes , appreciated. I did not realized that today is Holiday there ! regards |
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