Support Board
Date/Time: Fri, 31 Jan 2025 13:40:02 +0000
CTS Data
View Count: 973
| [2019-05-10 13:04:15] |
| User469312 - Posts: 97 |
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Having lots of data issues this am - keeps kicking out
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| [2019-05-10 13:53:11] |
| User469312 - Posts: 97 |
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All morning getting kicked out logged out back and forth. seems to happen almost every month!
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| [2019-05-10 16:45:40] |
| John - SC Support - Posts: 37621 |
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What do you mean by "kicking out"? Please post your message log so we can see what may be happening. Refer to the instructions here for posting your message log: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Also, refer to the following documentation regarding general issues with data feeds: Data/Trading Service Connection and Symbol Issues For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-05-11 18:18:12] |
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We cannot help with CTS data. We do not need to see the message log since we cannot help with this. You need to use the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed Also be aware of this new service for order routing as an alternative to CTS: Sierra Chart / Trading Technologies Futures Order Routing Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-05-11 18:18:41
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