Support Board
Date/Time: Sun, 24 Nov 2024 17:34:52 +0000
CTS Fix Issue
View Count: 2625
| [2013-11-24 23:38:35] |
| birdaa - Posts: 12 |
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Hi, I'm having issues with my CTS fix connection this morning and wondering if there is anything I can do to resolve it or is there an issue with CTS? The log is filling up with this message repeatedly : CTS FIX: Error in received Market Data Snapshot / Full Refresh <W> message. Not able to get the symbol. | 2013-11-25 10:34:24 FIX Message: 8=FIX.4.29=41135=W34=8949=ptp56=SierraChart52=20131124-23:34:23.41048=CME_20131200_6AZ3387=1294965=2268=11269=0270=9157271=61023=1269=0270=9156271=341023=2269=0270=9155271=361023=3269=0270=9154271=471023=4269=0270=9153271=411023=5269=1270=9158271=141023=1269=1270=9159271=531023=2269=1270=9160271=461023=3269=1270=9161271=701023=4269=1270=9162271=701023=5269=4270=9158271=110=087 | 2013-11-25 10:34:24 CTS FIX: Error in received Market Data Snapshot / Full Refresh <W> message. Not able to get the symbol. | 2013-11-25 10:34:25 FIX Message: 8=FIX.4.29=41135=W34=9049=ptp56=SierraChart52=20131124-23:34:24.72248=CME_20131200_6AZ3387=1294965=2268=11269=0270=9157271=31023=1269=0270=9156271=341023=2269=0270=9155271=361023=3269=0270=9154271=471023=4269=0270=9153271=511023=5269=1270=9158271=141023=1269=1270=9159271=531023=2269=1270=9160271=461023=3269=1270=9161271=701023=4269=1270=9162271=701023=5269=4270=9158271=110=084 | 2013-11-25 10:34:25 |
| [2013-11-25 00:11:19] |
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We have an idea why this is happening. This is an unexpected change from CTS. We will be able to solve it, but it will be a few hours for us to put out a new release. We will make a posting here when this is done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-11-25 00:11:48
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| [2013-11-25 01:22:11] |
| User85195 - Posts: 60 |
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I'm experiencing the same problem ...
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| [2013-11-25 03:17:10] |
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We apologize for this. We are implementing a solution for this now. We should complete this within 30 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-25 04:21:02] |
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This is now solved. Update Sierra Chart by selecting Help >> Download Prerelease.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-25 04:49:04] |
| birdaa - Posts: 12 |
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Great thanks :)
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| [2013-11-25 08:03:54] |
| Futurestrader77 - Posts: 126 |
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Since I updated I´m only getting level I quotes and not level II in my DOM. In additon it seems that I only can set my setups to smart trade and not fast trade anymore. I know we should only use smart trade with CTS, but for how long we have to do this? Date Time Of Last Edit: 2013-11-25 08:06:55
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| [2013-11-25 14:07:39] |
| cornix - Posts: 6 |
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Had the same issue, but read this thread, updated to pre-release and all fine. Thanks for quick and reliable support!
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| [2013-11-25 14:37:46] |
| anju - Posts: 6 |
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I 'm also getting just one level in pre-release
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| [2013-11-25 15:12:08] |
| Futurestrader77 - Posts: 126 |
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Cornix, I´m using pre-release and have only level I quotes!
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| [2013-11-25 15:14:21] |
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We need to contact CTS about the market depth data. We are trying to do what we can to solve the problem with lagging data which users have been reporting and problems with disconnections, until CTS can improve the data feed. The lagging data issue is not on the Sierra Chart side. Did any of you notice a problem with lagging data when receiving the market depth data? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-25 15:44:41] |
| madmedmat - Posts: 13 |
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my trading dom stopped working today, no bid&ask data not even level I sierra 1052 with cts fix |
| [2013-11-25 21:12:00] |
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madmedmat, Are you still having this problem of not even getting any Bid and Ask data? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-26 13:45:42] |
| User82815 - Posts: 1 |
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I was having the market depth issue after installing 1052; 1053 appears to fix it.
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| [2013-11-26 14:06:27] |
| Futurestrader77 - Posts: 126 |
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I installed 1053 and nothing changed! Still having only level 1 quotes! Update: I was wrong, now it works! Had to wait a minute to see it! Thanks! Date Time Of Last Edit: 2013-11-26 14:13:35
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| [2013-11-26 14:10:55] |
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Looks good for us: http://www.sierrachart.com/image.php?l=13854750037.png Provide an image of the Trade DOM by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#Image so we can better understand the problem: Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-26 14:14:21] |
| Futurestrader77 - Posts: 126 |
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Update: I was wrong, now it works! I had to wait a minute to see it! Thanks!
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| [2013-11-26 14:24:38] |
| madmedmat - Posts: 13 |
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1053 fixed it. thank you. |
| [2013-11-26 20:33:53] |
| anju - Posts: 6 |
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I have seen only 5 levels per side all the day, in 1053
Date Time Of Last Edit: 2013-11-26 20:34:17
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| [2013-11-26 21:24:48] |
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There is only 5 levels supported for now. In order to reduce the load on the T4 server until They can improve the efficiency of FIX on their side.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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