Support Board
Date/Time: Fri, 31 Jan 2025 08:58:51 +0000
Trial
View Count: 598
| [2019-04-28 18:03:12] |
| User256386 - Posts: 3 |
|
*I have a tool/study placing trades on my charts, (Inteligex) I do not see any trades taken at the trade activity log, can you please explain? *I received a notice of my trial expiration this coming Friday, may 3, 19 ; I was supposed to get 30 days thru my service of , Inteligex, can you please explain? *can I take live trades during my demo, after I hook my broker(Gain Capital) with Sierra charts? * I sent a ticket last week, supposedly I receive an answer, where do I see your ticket reply? I try to find it unsuccessfully. thanks |
| [2019-04-29 15:53:25] |
| John - SC Support - Posts: 37621 |
|
1. Make sure the Trade Activity log is set to show all the data and is not filtering out what you are looking for. Refer to the information here for this: Trade Activity Log: Viewing Historical Trade Activity 2. We put the information about your trial with your Account Support Ticket. You will find that ticket by following this link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets 3. Yes, absolutely. During a trial you have full functionality of the system. Just be aware of the setting for Simulation Mode. You will find the documentation on this here: Trade Simulation Also, here is where you will find the instructions for setting up a connection to Gain Capital: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#SetupInstructions 4. That Account Support Ticket was considered as standard support and did not require a special Account Support Ticket, so the questions were moved to this Support Board. You should have received an email notice that there was an update to your ticket. You will find your ticket at the link in #2 above. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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