Support Board
Date/Time: Fri, 31 Jan 2025 08:48:26 +0000
data problems
View Count: 766
| [2019-04-26 18:09:54] |
| User39850 - Posts: 20 |
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Having difficulty with data connection right now. With Gain capital and have spoken to them and they say everything is good on their end. Getting a constant "waiting to reconnect" message but still seem to be recieving price. However DOM info doesn't work and can't get a SIM order to place.
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| [2019-04-26 19:47:58] |
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Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-04-27 13:30:56] |
| User39850 - Posts: 20 |
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I have sent the message log via "send for analysis" since I didn't have a copy log button on the window
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| [2019-04-29 21:46:05] |
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Since this came through on the weekend, we did not look at the log because you could not have connected to the Gain Capital server at that time. Are you still having this problem? If so, provide the Message Log again: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-04-29 21:47:25
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| [2019-04-29 23:08:51] |
| User39850 - Posts: 20 |
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Today the problem seems to have corrected itself. I'll touch base again if it reappears. Thanks for the help.
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